Digital transformation has become an essential part of the strategic agendas in both the public and private sectors. This Track focuses on new and reusable ways to use digital technologies in revolutionising how digital public services are provided and produced through the transformation of administration’s organisational, semantic, and technological aspects. This may include process re‑engineering, the application of “once-only” principles to data and systems, establishing paperless and "beyond bureaucracy" practices, government as a platform and innovative service delivery ecosystems, automation of internal operations of governmental organisations, improvement of productivity, skills and competencies of the public servants or improving access to government information and public services by citizens and businesses. This Track also invites papers that analyse digital transformation and innovation initiatives at government agencies of different levels and domains, their drivers and motivations, the processes and strategies they adopted, the barriers and challenges they faced, their critical success factors, and their impact on various aspects of performance. Prospective papers discussing, exploring, putting forward, and anticipating main trends in public services delivery and governments operation are also welcome in this Track.
#1 - Perceived challenges and opportunities of machine learning applications in governmental organisations: an interview-based exploration in the Netherlands | Jeroen Delfos, Anneke Zuiderwijk, Sander van Cranenburgh, Caspar Chorus (Delft University of Technology, Netherlands)
#2 - Digital government interoperability and data exchange platforms: insights from a twenty country comparative study | Keegan McBride (Hertie School Centre for Digital Governance, Germany); Sujani Kamalanathan, Sandhra-Mirella Valdma, Taavi Toomere, Margus Freudenthal (Cybernetica AS, Estonia)
#3 - Embedding digital participatory budgeting within local government: motivations, strategies and barriers faced | Jonathan Davies, Miguel Arana-Catania, Rob Procter (University of Warwick, United Kingdom)
#4 - Public grievance redressal for urban e-Governance in Guntur, Andhra Pradesh | Vaasanthi Vedantam, Gayatri Doctor (CEPT University, India)
#5 - Sustainable co-creation in the public sector: a case study in the Austrian regional government | Noella Edelmann (University for Continuing Education Krems, Austria); Trui Steen, A. Paul Rodriguez Müller (KU Leuven, Belgium); Tim Holzbauer, Bernhard Gerhardter (Office of the Federal Government of Lower Austria)
