The existence and application of assessment instruments increase the likelihood of success of digital governance, as well as digital transformation initiatives at different levels (i.e., local, regional, national, and international), and in other domains of the public sector (i.e., healthcare, education, justice, security, environmental planning, etc.). This Track examines frameworks, methods, and tools for measuring, assessing, and monitoring various aspects of digital governance and transformation development and progress, such as service provision, legal-organisational-semantic-technological interoperability, data quality, digital skills maturity, citizen engagement, infrastructure readiness, digital governance impact on citizens and societies, online services adoption, digital inclusion, the openness of government data, implementation of digital governance strategies and actions plans, and more. Additionally, this Track also invites papers that include reflections or enhancements on existing assessment methods currently used by nations or international organisations.
#1 - Multiple-case study on the perceived impacts of Philippine identification system in organizational control: focusing on e-Government services | Pierre Pauline Abesamis (De La Salle University, Philippines); Kevin Matthe Caramancion (University at Albany, USA)
#2 - Investigation of research data maturity in academic libraries of developed countries | Johnson Mulongo (Huazhong Normal University, China); Daniel Wambiri (Mama Ngina University, Kenya); Goudian Gwademba, Abu Adam (Kenyatta University, Kenya)
#3 - Empirical framework to determine maturity of digital transformation of a service to citizens through enhancements on existing assessment methods - case study India | Sushil Prakash (NITI AAYOG, Government of India)
#4 - Communication with local governments: an assessment of e-mail responsiveness | Mariana Lameiras, Luís Amaral (University of Minho, Portugal); Delfina Soares (United Nations University, Portugal)
#5 - Assessing information and system quality of open government data portals in Croatia | Karlo Kević, Ana Kuveždić Divjak (University of Zagreb, Croatia); Charalampos Alexopoulos (University of the Aegean, Greece)
