Digital transformation has become an essential part of the strategic agendas in both the public and private sectors. This Track focuses on new and reusable ways to use digital technologies in revolutionising how digital public services are provided and produced through the transformation of administration’s organisational, semantic, and technological aspects. This may include process re‑engineering, the application of “once-only” principles to data and systems, establishing paperless and "beyond bureaucracy" practices, government as a platform and innovative service delivery ecosystems, automation of internal operations of governmental organisations, improvement of productivity, skills and competencies of the public servants or improving access to government information and public services by citizens and businesses. This Track also invites papers that analyse digital transformation and innovation initiatives at government agencies of different levels and domains, their drivers and motivations, the processes and strategies they adopted, the barriers and challenges they faced, their critical success factors, and their impact on various aspects of performance. Prospective papers discussing, exploring, putting forward, and anticipating main trends in public services delivery and governments operation are also welcome in this Track.
#1 - Adopting digital government shared-services centers: a case from Iceland | Illugi T. Hjaltalin (Reykjavik University, Iceland)
#2 - The impact of the Philippine government's migration to the cloud | Linda Bower (Independent Researcher, USA)
#3 - Combinatorial advantages of a multi-sided public platform's technology and governance in a B2B setting | Neena Pandey (Indian Institute of Management Visakhapatnam, India); Vinay Ramani (Indian Institute of Technology Kanpur, India)[withdrawn]#4 - Barriers to digital transformation in higher education institutions | Thomais Gkrimpizi (International Hellenic University, Greece); Vassilios Peristeras (Council of the European Union, Belgium)
#5 - Digital financial inclusion of the informal sector: the case of Raast Platform in Pakistan | Hasnain Bokhari (Willy Brandt School of Public Policy, Germany)
