Digital transformation has become an essential part of the strategic agendas in both the public and private sectors. This Track focuses on new and reusable ways to use digital technologies to revolutionise how digital public services are provided and produced by transforming the administration’s organisational, semantic, and technological aspects. This may include process re‑engineering, the application of “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, government as a platform and innovative service delivery ecosystems, automation of internal operations of governmental organisations, improvement of productivity, skills and competencies of the public servants or improving access to government information and public services by citizens and businesses. This Track also invites papers analysing digital transformation and innovation initiatives at government agencies of different levels and domains, their drivers and motivations, the processes and strategies they adopted, the barriers and challenges they faced, their critical success factors, and their impact on various aspects of performance. Prospective papers discussing, exploring, putting forward, and anticipating main trends in public services delivery and governments operation are also welcome in this Track.
#1 - Identifying concerns and areas for improvement of public employment services with AI technologies | Markko Liutkevicius, Piyumi Madhushika Samaranayaka, Sadok Ben Yahia (Tallinn University of Technology, Estonia), Marina Weck (Häme University of Applied Sciences, Estonia)[withdrawn by the authors on 1 August 2023]#2 - Digital transformation for building a smarter city: six initiatives of Osasco City, São Paulo | Marcos Cesar Weiss (Universidade Presbiteriana Mackenzie, Brazil), Talita Souza (Prefeitura Municipal de Osasco, Brazil), Aguinaldo Fernandes (Fundação Instituto de Administração, Brazil)
#3 - An algorithmic method for business process reengineering and service automation in the public sector | Yannis Charalabidis, Zoi Lachana, Charalampos Alexopoulos, Michalis Avgerinos Loutsaris (University of the Aegean, Greece)
#4 - Public procurement of innovation in Latin America: a comparative analysis of the most innovative countries | Julia Veneziani, José Carlos Vaz (University of Sao Paulo, Brazil)
#5 - ICT-enabled agriculture e-Markets: reflecting on local level resistance to a large-scale state-sponsored technology intervention | Sanjay Prabhakar, Amit Prakash (International Institute of Information Technology Bangalore, India)
#6 - Carrots, sticks, or guidance? Analyzing coordination instruments for digital transformation in federations using a governance framework | Manuel Bonduki, Maria Alexandra Cunha (Getúlio Vargas Foundation, Brazil)
