The existence and application of assessment instruments increase the likelihood of success of digital governance, as well as digital transformation initiatives at different levels (local, regional, national, and international) and in other domains of the public sector (healthcare, education, justice, security, environmental planning, etc.). This Track examines frameworks, methods, and tools for measuring, assessing, and monitoring various aspects of digital governance and transformation development and progress, such as service provision, legal-organisational-semantic-technological interoperability, data quality, digital skills maturity, citizen engagement, infrastructure readiness, digital governance impact on citizens and societies, online services adoption, digital inclusion, the openness of government data, implementation of digital governance strategies and actions plans, and more. Additionally, this Track also invites papers that include reflections or enhancements on existing assessment methods currently used by nations or international organisations.
#1 - Maximizing the value delivered of chatbots in e-Gov using the incremental funding method | Marcelo Tueiv, Eber Assis Schmitz (Universidade Federal do Rio de Janeiro, Brazil)
#2 - Assessment of the "Nursing Observatory" as a support tool to combat the contamination of nursing professionals by COVID | Matheus Cruz, Flavia Bernardini, Raissa Barcellos (Universidade Federal Fluminense, Brazil), Marcelo Persegona, Neyson Freire (Federal Nursing Council, Brazil), Júlia Persegona (Instituto de Desenvolvimento e Pesquisa, Brazil), Vanessa Nunes (SE7Ti - Tecnologia e Informação, Brazil)
#3 - Enterprise architecture adoption in government: a public value perspective | Leif Sundberg (Umeå University, Sweden), Henrik Florén, Håkan Sundberg (Mid Sweden University, Sweden)
#4 - Digital public services based on Bourdieu's theory of practice: a proposal for a conceptual framework | João Silva, Diana Rodrigues (Universidade da Amazônia, Brazil)
#5 - Assessing e-Participation indices: a call for more valid measurement | Gabriel Hofmann, Marine Charlotte Benli (University of Zurich, Switzerland), Uwe Serdült (Ritsumeikan University, Japan), Costa Vayenas (Pro Civis Think Tank, Japan), Jean-Patrick Villeneuve, Anna Picco-Schwendener, Leonardo Colosante (Università della Svizzera italiana, Switzerland)
