Digital transformation has become an essential part of the strategic agendas in both the public and private sectors. This Track focuses on new and reusable ways to use digital technologies to revolutionise how digital public services are provided and produced by transforming the administration’s organisational, semantic, and technological aspects. This may include process re‑engineering, the application of “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, government as a platform and innovative service delivery ecosystems, automation of internal operations of governmental organisations, improvement of productivity, skills and competencies of the public servants or improving access to government information and public services by citizens and businesses. This Track also invites papers analysing digital transformation and innovation initiatives at government agencies of different levels and domains, their drivers and motivations, the processes and strategies they adopted, the barriers and challenges they faced, their critical success factors, and their impact on various aspects of performance. Prospective papers discussing, exploring, putting forward, and anticipating main trends in public services delivery and governments operation are also welcome in this Track.
#1 - Kyrgyz Digital Code: building a regulatory framework for the digital transformation of the Kyrgyz Republic | Nikolay Dmitrik, Anastasia Kuvyrkova, Tattugul Mabetalieva (Consortium for the Development of Digital Legislation, Kyrgyzstan)[withdrawn by the author on 3 August 2023 ]#2 - Smart city operation model in Brazil | Diego de Azevedo (University of São Paulo, Brazil)
#3 - Brazil as a leader in digital transformation | Linda Bower (Independent Researcher, USA)
#4 - Digitalization and automation for the sake of IT? Insight from automation initiatives in Swedish municipalities | Daniel Toll, Maria Booth, Ida Lindgren (Linköping University, Sweden)
#5 - The challenge of web accessibility: an evaluation of selected government websites and service portals of high, middle and low-income countries | Zoran Jordanoski, Morten Meyerhoff Nielsen (United Nations University (UNU-EGOV), Portugal
