Digital transformation has become an essential part of the strategic agendas in both the public and private sectors. This Track focuses on new and reusable ways to use digital technologies to revolutionise how digital public services are provided and produced by transforming the administration’s organisational, semantic, and technological aspects. This may include process re‑engineering, the application of “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, government as a platform and innovative service delivery ecosystems, automation of internal operations of governmental organisations, improvement of productivity, skills and competencies of the public servants or improving access to government information and public services by citizens and businesses. This Track also invites papers analysing digital transformation and innovation initiatives at government agencies of different levels and domains, their drivers and motivations, the processes and strategies they adopted, the barriers and challenges they faced, their critical success factors, and their impact on various aspects of performance. Prospective papers discussing, exploring, putting forward, and anticipating main trends in public services delivery and governments operation are also welcome in this Track.
#1 - User-centric and secure electronic authentication for digital health services: a case study for Brazil | Thashmee Karunarathne (Stockholm University, Sweden), João Monteiro (Universidade Federal de Campina Grande, Brazil)
#2 - Open data journalism: a domain mapping review | Georgios Papageorgiou, Loukis Euripides (University of the Aegean, Greece), Rikke Magnussen (Ålborg University, Denmark), Yannis Charalabidis (University of the Aegean, Greece)
#3 - Public procurement and technology: a research agenda | Gabriela Boechat, Urs Gasser (Technische Universität München, Germany), Maria Alexandra Cunha (Getúlio Vargas Foundation, Brazil)
