Track 6: New Metrics and Approaches for Measuring Digital Governance Success

The existence and application of assessment instruments are essential for enhancing the success of digital governance and digital transformation initiatives at local, regional, national, and international levels. These tools and methods play a key role in monitoring progress across various domains such as healthcare, education, justice, security, environmental planning, and more.

Within this context, this Track examines new metrics, innovative frameworks, methodologies, and tools designed for gauging, evaluating, and overseeing multiple facets of digital governance and transformational progress. These facets encompass a broad spectrum, including but not limited to service delivery, the interoperability of legal-organisational semantic technologies, data quality, maturity in digital skills, citizen engagement, infrastructure readiness and resilience, the impact of digital governance on citizens and societies, the adoption of online services, digital inclusivity, the accessibility of government data, the execution of digital governance strategies, and subsequent action plans.

Furthermore, this Track invites submissions offering reflections and innovative enhancements to, or transformations of, the prevailing assessment methodologies currently employed by nations or international organisations. Papers focusing on the development of advanced indicators, global benchmarks, and the effectiveness and outcomes of e-government policies over the past decades are particularly encouraged. Contributions emphasising the Global South perspective in measuring digital governance, including applied assessments, comparative analyses, and real-world measurement challenges, and addressing regional disparities, are highly welcome.