Track 5: Harnessing Emerging Technologies for Smarter and More Efficient Public Services

Emerging and disruptive technologies, particularly Artificial Intelligence (AI), reshape how public services are delivered and managed. This Track focuses on the operational and administrative uses of Artificial Intelligence (AI), Robotics, Blockchain, Additive Manufacturing, Unmanned Aerial Vehicles (UAVs), and the Internet of Things (IoT) , and next-generation connectivity such as 5G within the public sector to enhance efficiency, effectiveness, and citizen satisfaction.

Contributions are invited to examine the design, deployment, and outcomes of technology-driven innovations in public administration. Topics include leveraging AI, blockchain, and IoT for automation, integrating UAVs for service delivery, and exploring additive manufacturing in public infrastructure. 5G-enabled innovations, such as real-time data processing, edge computing, and ultra-reliable low-latency communication (URLLC) for smart public services, are also welcomed. Papers addressing practical challenges, such as overcoming organisational barriers, fostering multi-technology adoption among public servants, and managing change within government systems, are particularly encouraged.

Additionally, submissions exploring how different emerging technologies interact to develop smart and adaptive public service ecosystems are welcome. The Track also highlights the need for ethical and secure governance in public administration by examining issues like algorithmic accountability, data security, autonomous decision-making, and privacy protection in AI systems designed for government use. Case studies of 5G-powered public service solutions, multi-technology implementations in the public sector and discussions on co-design approaches with citizens and stakeholders are also encouraged.