Track 4: Digital transformation and innovation in the Public Sector
The need for innovation in the public sector extends beyond the adoption of emerging technologies, focusing on reimagining traditional processes and frameworks to enhance efficiency and effectiveness. This Track addresses digital transformation efforts and innovations that improve public sector operations, focusing on traditional approaches and proven strategies. Discussions will explore the drivers and motivations behind digital transformation initiatives at various levels of government, their technical and non-technical enablers, and the processes and strategies adopted.
Contributions analysing process re-engineering, the application of “once-only” principles, establishing paperless workflows, and adopting “beyond bureaucracy” practices are especially welcome. Papers can also focus on creating innovative service delivery ecosystems, regulatory frameworks, cross-border services, new approaches to collaborative governance, and frameworks for improving access to public services. Additionally, this Track considers case studies and analyses of organisational innovations, civic-tech-driven governance models, and public-private collaborations in areas such as Environmental, Social, and Governance (ESG) strategies. Contributions examining the role of skills development, productivity enhancements, and citizen engagement in driving transformation are invited, alongside studies that identify replicable success factors in public sector innovation.
