[PS 05] New Metrics and Approaches for Measuring Digital Governance Success
The existence and application of assessment instruments are essential for enhancing the success of digital governance and digital transformation initiatives at local, regional, national, and international levels. These tools and methods play a key role in monitoring progress across various domains such as healthcare, education, justice, security, environmental planning, and more.
Within this context, this Track examines new metrics, innovative frameworks, methodologies, and tools designed for gauging, evaluating, and overseeing multiple facets of digital governance and transformational progress. These facets encompass a broad spectrum, including but not limited to service delivery, the interoperability of legal-organisational semantic technologies, data quality, maturity in digital skills, citizen engagement, infrastructure readiness and resilience, the impact of digital governance on citizens and societies, the adoption of online services, digital inclusivity, the accessibility of government data, the execution of digital governance strategies, and subsequent action plans.
Accepted Papers:
- Bridging the Urban Digital Divide: A Cross-Continental Analysis of Municipal e-Service Availability | Demetrios Sarantis, Delfina Soares, Deniz Susar, Vincenzo Aquaro
- From Metrics to Outcomes: Institutionalizing Performance in Local Governance through National Evaluation Frameworks | Anjali Kaushik [withdrawn]
- Benchmarking E-Government Service Delivery: A comparative analysis of India's NeSDA & UN-LOSI indices | Neethi Geddam, Gayatri Doctor, Saumya Mehta [withdrawn]
- Agile E-Governance in the Global South an Adapted DSDM Model for Incremental, Citizen-Centric Development | Armaya'u Umar
- Decentralization and Local E-Services Development: A Pilot Cross-National Study with the LOSI Data | Yury Kabanov
- The "Local" in LOSI: a discussion on small municipalities' online portals in Brazil | Raquel Guimarães, Maria Alexandra Cunha, Thomas Figueiredo, Larissa Sartori, Gabriel Cogo
