[PS 04] Harnessing Emerging Technologies for Smarter and More Efficient Public Services
Emerging and disruptive technologies, particularly Artificial Intelligence (AI), reshape how public services are delivered and managed. This Track focuses on the operational and administrative uses of Artificial Intelligence (AI), Robotics, Blockchain, Additive Manufacturing, Unmanned Aerial Vehicles (UAVs), and the Internet of Things (IoT) , and next-generation connectivity such as 5G within the public sector to enhance efficiency, effectiveness, and citizen satisfaction.
Contributions are invited to examine the design, deployment, and outcomes of technology-driven innovations in public administration. Topics include leveraging AI, blockchain, and IoT for automation, integrating UAVs for service delivery, and exploring additive manufacturing in public infrastructure.
Accepted Papers:
- A Multi-Aspect Ensemble Learning Architecture for Detecting Structured Fraud in Trading Operations | Douglas Silva, Sergio Carvalho, Nadia Silva
- AI Chatbots and the Transformation of Service Delivery: Evidence from Nigeria's Public and Private Institutions | Adeyinka Adewumi, Abdulrahmon Adekunle Adeyoola
- From Interpretation to Execution: A Human-Centered Normative Framework for Lawful Machine Autonomy | Ermo Täks
- Delivery of Government Services using Emerging Technologies: Ground Level Perspective | Ajay Kumar Reddy Adala
- Public Service Provision in Countries in Special Situations: Using Life Events, Online Service Index and AI to close the digital divide and prioritize future digital public services | Arpine Korekyan, Noella Edelmann, Nina Rizun, Vincenzo Aquaro
- Advancing the UN E-Government Development Index with AI: A Scalable Framework for OSQ Automation | Junho Lee, Yubin Choi, Vincenzo Aquaro
