Digital transformation and innovation in the Public Sector

The need for innovation in the public sector extends beyond the adoption of emerging technologies, focusing on reimagining traditional processes and frameworks to enhance efficiency and effectiveness. This Track addresses digital transformation efforts and innovations that improve public sector operations, focusing on traditional approaches and proven strategies. Discussions will explore the drivers and motivations behind digital transformation initiatives at various levels of government, their technical and non-technical enablers, and the processes and strategies adopted.

Accepted Papers:

• Aligning ITIL 4 Infrastructure and Platform Management with Public Value Scorecard for Smart City Transformation | José Santana, Moises Galian, Felipe Abrahão, Vanessa Barros, Rodolfo Miranda de Barros
• Institutional Platform for Mapping Professional Profiles | Sangela da Silva, Wagner Sampaio
• Bridging the Digital Divide: Evaluating ICT e-Readiness in Kenyan Higher Education Institutions | Daniel Ndolo, Erick Omuya, Beth Kiratu
• A Disruptive Innovation Framework for the Peripheral Public Sector: A Case-Based Model from the Northern Periphery and Arctic Region | Fatemeh Ahmadi Zeleti, Lukasz Porwol
• A Technical Framework for Inclusive Democratic Participation Using Multilingual Language Technologies | Christos Karelis, Charalampos Alexopoulos, Shefali Virkar, Yannis Charalabidis