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Invited Session 5

Friday, 25 September 2020 | 12:00 - 14:00 |


Digital government maturity for sound policy implementation: is there a perfect governance model?

Digital government plays a fundamental role in helping governments better respond to the changing expectations of increasingly digital economies and societies. It promotes people and data-driven processes towards services capable of securing inclusiveness and improving the well-being of citizens, competitiveness of economies and sustainability of public policies. Efficient policy implementation calls for the involvement of a wide range of stakeholders, entails crosscutting coordination, demands agile management and embraces coherence on the digital investments to be made. This is why becoming "fully digitally-enabled" to support efficient implementation requires government-wide coherence and integration of decisions and activities within and between public sector organisations.

Robust governance frameworks that secure sound leadership and enable coordination across different sectors and levels of government, fostering system-based rather than silo-driven decisions, are required to reap the opportunities brought to governments by the digital age. Proper governance frameworks will also be able to secure the continuity and long-term sustainability of decisions on digital government and promote its incorporation into wider public sector reform agendas such as service delivery, public sector innovation or open government.

Building on the OECD Digital Government Index and the E-Leaders Handbook on Governance, the session will discuss how different countries organise their governance to improve their digital government maturity and better serve their societies.


The session will aim to foster discussion on:

  • The relevance of governance as a fundamental enabler to advance digital government maturity.
  • The critical contextual factors to be considered for the proper governance for a digitally-enabled state.
  • The institutional models capable to secure the necessary leadership, coordination and integration for inclusive and sustainable digital government policies (e.g. existence of a dedicated digital government agency, the relevance of a Government CIO).
  • The policy levers that governments should consider to support a coherent and sustainable implementation of digital government strategies.


The session will be a thematic debate involving a set of key stakeholders in this debate, including high-level representatives from the public sector to discuss the fundamental importance of governance to properly achieve digital government maturity. A duration of 1h30 is expected, allowing a first part dedicated to a debate between the speakers and a second part for Q&A with the audience (30 minutes).


Barbara Ubaldi
Organisation for Economic Co-operation and Development (OECD)
Jessica McEvoy
Government Digital Service (GDS)
Invited Sessions Coordinator
Morten Meyerhoff Nielsen
United Nations University (UNU-EGOV)
Sungjoo Son
Ministry of the Interior and Safety
Vincenzo Aquaro
United Nations Department of Economic and Social Affairs (UNDESA)


Organiser - Invited Session 5