Digital transformation has become an essential part of the strategic agendas in both the public and private sectors. This Track focuses on new and reusable ways to use digital technologies in revolutionising how digital public services are provided and produced through the transformation of administration’s organisational, semantic, and technological aspects. This may include process re‑engineering, the application of “once-only” principles to data and systems, establishing paperless and "beyond bureaucracy" practices, government as a platform and innovative service delivery ecosystems, automation of internal operations of governmental organisations, improvement of productivity, skills and competencies of the public servants or improving access to government information and public services by citizens and businesses. This Track also invites papers that analyse digital transformation and innovation initiatives at government agencies of different levels and domains, their drivers and motivations, the processes and strategies they adopted, the barriers and challenges they faced, their critical success factors, and their impact on various aspects of performance. Prospective papers discussing, exploring, putting forward, and anticipating main trends in public services delivery and governments operation are also welcome in this Track.
#1 - Research on the interaction of government data opening ecosystem elements based on system dynamics | Xin Yue, Xiaorui Wang (University of Shanghai for Science and Technology, China)[withdrawn]#2 - BLOOM --- An AI-based framework for automatic classification of impact on the SDGs | Sergio Hoyas (Universitat Politècnica de València, Spain)
#3 - Integrating BPMN with DMN to model complex public services: the case of getting a transportation card for disabled in Greece | Efthimios Tambouris, Theocharis Tavantzis, Konstantinos Vergidis, Alexandros Gerontas, Konstantinos Tarabanis (University of Macedonia, Greece)
#4 - A canonical evidence-based approach for semantic interoperability in cross-border and cross-domain e-Government services | Thashmee Karunarathne (Stockholm University, Sweden); Efstratios Kontopoulos (Catalink Ltd., Cyprus); Ioannis Konstantinidis (International Hellenic University, Greece)
#5 - Accelerated population ageing in Brazil - a comparative analysis: new possibilities for methodological integration of innovative technologies in territorial-analytical environments | Eduardo de Rezende Francisco, Rubens Almeida (Fundação Getulio Vargas, Brazil); José Dinis Pacheco (The University of Tokyo, Japan)
