The existence and application of assessment instruments increase the likelihood of success of digital governance, as well as digital transformation initiatives at different levels (i.e., local, regional, national, and international), and in other domains of the public sector (i.e., healthcare, education, justice, security, environmental planning, etc.). This Track examines frameworks, methods, and tools for measuring, assessing, and monitoring various aspects of digital governance and transformation development and progress, such as service provision, legal-organisational-semantic-technological interoperability, data quality, digital skills maturity, citizen engagement, infrastructure readiness, digital governance impact on citizens and societies, online services adoption, digital inclusion, the openness of government data, implementation of digital governance strategies and actions plans, and more. Additionally, this Track also invites papers that include reflections or enhancements on existing assessment methods currently used by nations or international organisations.
#1 - e-Government measuring frameworks: a comparative analysis of different indexes based on their taxonomy | Yolanda Martínez (Open University of Cataluña, Spain); José Clastornik (Technion University, Israel); Oscar Alberto Campos (University of Guadalajara, Mexico)
#2 - Digital divide index for rural areas: measurements and learning in Indian context | Harekrishna Misra (Institute of Rural Management Anand, India); Sehl Mellouli (Laval University, Canada)
#3 - Citizens' readiness for proactive public services: a case study from Azerbaijan | Gasim Khasmammadli (Estonia); Regina Erlenheim (Tallinn University of Technology, Estonia)
#4 - Exploring citizens' channel behavior in benefit application | Ida Lindgren (Linköping University, Sweden); Christian Madsen (IT University of Copenhagen, Denmark); Hanne Höglund Rydén, Ida Heggertveit (University of Agder, Norway)
#5 - The Berlin declaration monitoring mechanism: an assessment framework supporting the implementation of a political declaration | Allegra Crahay, Federico Chiarelli, Ghita Ennadif, Solène Vossot, Esther Bleys (Wavestone, Luxembourg); Miguel Alvarez Rodriguez, Ruben Narzul, Victoria Kalogirou (European Commission, Belgium)