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ICEGOV 2021 – Paper Session 7


Thursday, 7 October 2021 | 11:00 - 13:00 | Room Poseidon [B1]


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Digital transformation of public services and administration (part 1)

Digital transformation has become an essential part of the strategic agendas, both in the public and the private sector. This track focuses on new and reusable ways to use digital technologies in revolutionising the way digital public services are provided and produced through the transformation of organisational, semantic, and technological aspects of administration. This may include process re-engineering, the application of “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, government as a platform and innovative service delivery ecosystems, automation of internal operations of governmental organisations, improvement of productivity and skills of the public servants or improving access to government information and public services by citizens and businesses. This track also invites papers that analyse digital transformation initiatives at government agencies of different levels and domains, their drivers and motivations, the processes and strategies they adopted, the barriers and challenges they faced, their critical success factors, and their impact on various aspects of performance.


ACCEPTED PAPERS

Note that paper titles and authors are shown here as extracted from the conference paper management system (EDAS). The accuracy of the provided data is the responsibility of the author(s). [A] denotes a presentation in Athens; [O] denotes an online presentation.

#1 [A] - A common data model for once-only cross-border data exchanges in Europe by Maria Siapera, Konstantinos Douloudis, Gerasimos Dimitriou, Andriana Prentza

#2 [A] - Diagnosis of Brazilian subnational government service portals by Daniel Valotto, Yohanna Juk, Beatriz Barreto Brasileiro Lanza, Thiago Avila

#3 [O] - A machine learning approach for medical device classification by Aaron Ceross, Jeroen Bergmann

#4 [O] - A case of the governance of digital technology in tax administration: a dynamic capability perspective by Fatemeh Ahmadi Zeleti, Grace S Walsh, Adegboyega Ojo, Emer Mulligan

#5 [O] - An information systems artifact approach to evaluate e-Government services in Rwanda by Solange Mukamurenzi, Åke Grönlund, Sirajul Islam

#6 [O] - Digital biometric authentication and citizens' right to food: neglect of the "local" in India's Aadhaar-enabled Public Distribution System by Nikita Nagaraj, Amit Prakash


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SESSION CHAIRS / SPEAKERS


Efthimios Tambouris
University of Macedonia
(Greece)
Theresa A. Pardo
University at Albany (SUNY)
(USA)

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