The existence and application of assessment instruments increase the likelihood of success of digital governance, as well as digital transformation initiatives at different levels (i.e. local, regional, national, international) and in different domains of the public sector (i.e. healthcare, education, justice, security, environmental planning, etc.). This track examines methods, frameworks, and tools for measuring various aspects of digital governance and transformation development and progress, such as service provision, organisational-semantic-technologicallegal interoperability, data quality, digital skills maturity, citizen engagement, infrastructure readiness, and more. The track invites papers presenting methods and instruments that can be used to monitor and assess the progress of digital governance and transformation, and to analyse the relationship between public policy and society, especially on how public services delivery affects citizens, not excluding reflections or enhancements on existing assessment methods currently in use by nations or international organisations.
Note that paper titles and authors are shown here as extracted from the conference paper management system (EDAS). The accuracy of the provided data is the responsibility of the author(s). [A] denotes a presentation in Athens; [O] denotes an online presentation.
#1 [A] - Are we ready? Emerging-country civil servants' readiness to provide a data-driven public service by Marina Ruiz Mondragón, Marco Beltrán, Hanane Lasmi, Ileana Palaco, David Zamora
#2 [A] - A framework for digital government transformation performance assessment and toolkit for developing country by Lukman Lamid
#3 [O] - A holistic methodology for digital governance transition and measuring its effect on enterprise companies by Taskin Kocak, Ediz Ozturk
