Digital transformation has become an essential part of the strategic agendas, both in the public and the private sector. This track focuses on new and reusable ways to use digital technologies in revolutionising the way digital public services are provided and produced through the transformation of organisational, semantic, and technological aspects of administration. This may include process re-engineering, the application of “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, government as a platform and innovative service delivery ecosystems, automation of internal operations of governmental organisations, improvement of productivity and skills of the public servants or improving access to government information and public services by citizens and businesses. This track also invites papers that analyse digital transformation initiatives at government agencies of different levels and domains, their drivers and motivations, the processes and strategies they adopted, the barriers and challenges they faced, their critical success factors, and their impact on various aspects of performance.
Note that paper titles and authors are shown here as extracted from the conference paper management system (EDAS). The accuracy of the provided data is the responsibility of the author(s). [A] denotes a presentation in Athens; [O] denotes an online presentation.
#1 [A] - Overcoming challenges in the silver economy by connecting services in the silver hub: the tool to provide the basis for the innovative solutions by Taivo Kangilaski;,Sidra Butt, Ingrid Pappel, Erik Kangilaski
#2 [A] - PassBot: a chatbot for providing information on getting a Greek passport by Panteleimon Antoniadis, Efthimios Tambouris
#3 [A] - Reengineering of administrative urbanization and edification processes: a case study of three Portuguese municipalities by Helena Maria Pires Barrenho, José Biléu Ventura, Andreia Dionísio
#4 [O] - Unpacking digital accountability: ensuring efficient and answerable e-Governance service delivery by Swapnil Sharma, Arpan K Kar, Manmohan Gupta
#5 [O] - Validating the usage of occupational classification systems in the process of creating a national virtual competency assistant within the EU labor market by Markko Liutkeviius, Regina Erlenheim
