Digital transformation has become an essential part of the strategic agendas, both in the public and the private sector. This track focuses on new and reusable ways to use digital technologies in revolutionising the way digital public services are provided and produced through the transformation of organisational, semantic, and technological aspects of administration. This may include process re-engineering, the application of “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, government as a platform and innovative service delivery ecosystems, automation of internal operations of governmental organisations, improvement of productivity and skills of the public servants or improving access to government information and public services by citizens and businesses. This track also invites papers that analyse digital transformation initiatives at government agencies of different levels and domains, their drivers and motivations, the processes and strategies they adopted, the barriers and challenges they faced, their critical success factors, and their impact on various aspects of performance.
Note that paper titles and authors are shown here as extracted from the conference paper management system (EDAS). The accuracy of the provided data is the responsibility of the author(s). [A] denotes a presentation in Athens; [O] denotes an online presentation.
#1 [A] - Improving electronic public procurement using the once-only principle by Konstantinos Douloudis, Maria Siapera, Andriana Prentza
#2 [A] - Governing and monitoring the digital transformation: assessing the Qatari experience since 2003 by Morten Meyerhoff Nielsen, Waleed Kamaleldin Mahmoud Ali
#3 [A] - Interoperability skills and competencies: the drivers for digital growth in public administrations by Konstantina Kyriakopoulou, Victoria Kalogirou, Georges Lobo, Ludovic Mayot, Cesar Casiano Flores, Joep Crompvoets, Evrim Tan, Katarina Manojlovic
#4 [A] - Municipal platforms: an investigative case study from a Norwegian municipality by Ahmed M. Ibrahim
#5 [O] - e-Government strategies' evaluation: a qualitative comparative analysis on e-Government strategic objectives set over the years by the European Commission and the Greek government by Zoi Patergiannaki, Yannis Pollalis
#6 [O] - Leadership and trust as key pillars in "smart governance" for inclusive growth in the 4th industrial revolution (4IR): evidence from South Africa by More Manda
