Nina Rizun is an Assistant Professor at the Department of Informatics in Management at the Faculty of Management and Economics of the Gdańsk University of Technology. Her main research interests are application of advanced Computational and Text analytics for business processes and service improvement in such domains as Healthcare, IT Service Management, and Digital Government. Last two years, she also focuses on the field of investigating ICT-related governance domains including Smart Governance, Smart Cities, and Open Data. She has strong ongoing publication record as a senior and second author in high-ranking international peer-reviewed journals (such as Computers in Industry, Business Process Management Journal, Telecommunication Policy); is an editorial board member of the Open Access eJournal of eDemocracy and Open Government (JeDEM); Guest Editor of Special Issue “Advanced Computational and Linguistic Analytics” in Applied Sciences journal; a reviewer in several peer-reviewed journals; program committee member of many high-level international conferences.