Morten Meyerhoff Nielsen
United Nations University (UNU-EGOV), Portugal
Morten Meyerhoff Nielsen is an EGOV Advisor at UNU-EGOV. His work focus on the digital transformation of society and strategy development and evaluation (Armenia, Albania, Faroe Islands, Georgia, Indonesia, Latvia, MENA region), institutional frameworks, and performance management (Armenia, Albania, Faroe Islands, Latvia, Uganda). Other work areas include data reuse, eID management and PKI infrastructure and personalization of eService's (Armenia, Denmark, Faroe Islands, Latvia, US), ICT facilitated administrative burden reduction, public service delivery, online usability and personalization, public service delivery ecosystems, and one-stop-portal design and usability tests (Denmark, Faroe Islands, Latvia, Saudi Arabia, UNDESA). Linking online useability, strategic success criteria and operational KPIs, Morten was responsible for the first-ever cross-governmental digital design standard for website and eService's in Denmark, the technology feeding the national Digital Scorecard, and has advised on a public service quality index (Georgia) and a leadership and service monitoring framework (Dubai).
Morten regularly conducts executive and university course training on eGovernment issues, the digital transformation of service production and delivery, disruptive technologies, innovation, smart nations, cities and communities, and social media-related issues e.g. Maastricht School of Management (Netherlands), Tallinn University of Technology (Estonia), European Institute of Public Administration (Netherlands), Adam Mickiewicz University (Poland), and University of Minho (Portugal).
He holds a Ph.D. at Tallinn University of Technology, Ragnar Nurkse Department of Innovation and Governance, in Estonia. Past employment includes the Danish Agency for Digitisation and National IT- and Telecom Agency, Danish Technological Institute, Policy and Business Analysis, European Institute of Public Administration, Centre for the Development of Enterprise, European Commission, DG DEVL, and the University of KwaZulu-Natal. He has worked with international organisation such as the European Commission, OECD, World Bank, UNDP, UNESCO, UNICEF, UNDESA.
Morten is an author and co-author of various publications, a reviewer for GIQ, Information Polity, IJEG, and PAIT, and is on the conference committees of the ICEGOV, EGOSE, and CeDEM-IFIP eGovernment conference series. Finally, he was a member of the European eGovernment Awards consortium (2003-2009), first non-Swedish member of Swedens Guldlanken Awards jury (2009-2013), the HM Sultan Qaboos eGovernment Award jury in Oman (2010-2012,2016-2018), and the Smart Government Award in Dubai (2015-2019) evaluating on- and offline public sector delivery services.