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Workshop 5

Tuesday, 2 April 2019 | 14:00 - 17:00 | Room ADELAIDE (016.07.003)


Research Workshop on Digital Inclusion: Narratives for Connecting Outcomes with Indicators


This workshop will investigate the vision of "empowering the less-included with digital innovation". It will present the theoretical framework and provisional results of prior research that examined the digital transformation of knowledge economies and the consequent outcome of sustainable development.  The derived theoretical framework was tested using a Data Mining and Knowledge Discovery approach known as CRISP-DM.  First, a semi-Structured Literature Review (SLR) led to the formulation of a Digital Literacy Maturity Model.  The model allowed the selection of indicators and outcomes of sustainable development.  Next, drawing from secondary data sources, panel data from 100+ countries covering as many key indicators for a 10-year period was mined.  Unsurprisingly, provisional results did not reveal factors contributing to digital inclusion as a source of growth and development.  Nor how.  Further research in the form of narratives (eg Soft Systems Methodology, Design Science Research, Sense Making) is required for deeper knowledge discovery and insights. This workshop will discuss and formulate such a research agenda.



This workshop seeks to bring together a community of scholars and policy analysts in sharing common understanding, insights and aspirations around the notion of digital inclusion.  Could the vision of "empowering the less-included with digital innovation” in order to create a “level playing” digital eco-system lead to effective policies for the digital transformation of knowledge economies and the consequent outcome of equitable, sustainable development?



The half-day session will comprise the following sequence of 50-min activities interspersed with 10-min networking breaks:

1) Overview by workshop facilitator of the research background (deck of slides to be shared apriori)

2) Break-out discussions on questions such as (tentative, to be discussed at workshop): How do digital inclusion and participation create conditions for sustainable development? Are digital eco-systems effective knowledge platforms? How are “smart cities” (for example) effective means of digital transformations? Revisiting conventional models of indicators, moderators and outcomes, how can the research agenda go forward? What are narratives (use cases?) for best-practices and lessons-learnt that may be constructed from deeper sense-making? So, what are “effective policy-strategy interventions”?

3) Developing a shared research agenda: Paraphrasing Alan Turing - We may not have seen ahead quite so clearly but with the tools and techniques we have, there’s plenty that can be done. The workshop will conclude with a deep dive of what may be done and a commitment from participants in sharing resources and expertise in putting together grant proposals towards this end.



This workshop is targeted at scholars and policy analysts interested in the notion of creating conditions for digital inclusion in order to promote “level-playing” eco-systems for growth and development. Besides serving as a platform for the sharing of knowledge and experience among participants, the intended outcome of the workshop is a research agenda that would serve as a grant proposal for funding.


Workshop 5 Chair
Ravishankar Sharma
University of Canterbury Business School
Workshop 5 Speaker
Blooma John
University of Canberra
Atreyi Kankanhalli
National University of Singapore