Digital transformation is currently a hot topic. Apart from presenting a not so clear concept, it is included in many initiatives in private and public organizations. Digital transformation in the private sector is shaping citizens\' expectations of what a public service needs to deliver. However, the concept is new, and it is not yet evident which factors influence or drive digital transformation. Based on the literature, we identified that governance, and administrative burden reduction, as well as the digital divide, play a critical role in achieving public value because of digital transformation initiatives. The goal of this research is to study the relationship between these variables. Governance is extremely important as a way to orchestrate the efforts of all the stakeholders involved. Administrative burden reduction will be discussed through to once-only principle, especially through some benchmark on the good results of its applications. Usually, bureaucracy harms more poor people, especially if they need to use their pre-paid cellphone to be in contact with governments. Digital inclusion will part of the discussion provided sometimes digital transformation do not pay attention to the ones to not have certain kind of devices and/or do not are able to use these devices.
The main objective is to discuss the drivers for government readiness for digital transformation processes. More specifically, this workshop aims to: