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Workshop 3

Tuesday, 31 March 2020 | 10:00 - 13:00 | Room TBA


Discussing the Drivers for Inclusive Digital Transformation

Digital transformation is currently a hot topic. Apart from presenting a not so clear concept, it is included in many initiatives in private and public organizations. Digital transformation in the private sector is shaping citizens\' expectations of what a public service needs to deliver. However, the concept is new, and it is not yet evident which factors influence or drive digital transformation. Based on the literature, we identified that governance, and administrative burden reduction, as well as the digital divide, play a critical role in achieving public value because of digital transformation initiatives. The goal of this research is to study the relationship between these variables. Governance is extremely important as a way to orchestrate the efforts of all the stakeholders involved. Administrative burden reduction will be discussed through to once-only principle, especially through some benchmark on the good results of its applications. Usually, bureaucracy harms more poor people, especially if they need to use their pre-paid cellphone to be in contact with governments. Digital inclusion will part of the discussion provided sometimes digital transformation do not pay attention to the ones to not have certain kind of devices and/or do not are able to use these devices.


The main objective is to discuss the drivers for government readiness for digital transformation processes. More specifically, this workshop aims to:

  • Discuss the role of governance on digital transformation processes by governments.
  • Understand the benchmarking on the once-only principle.
  • Understand some impacts of digital transformation that can exclude people that are not prepared to digital life.


It is planned as a three-hour workshop. The schedule is planned as follows:
  • Presentation on the theoretical approach to digital transformation and its drivers;
  • Presentation on TOOP project preliminary results;
  • Presentation on the results of a Digital Transformation Readiness survey in Brazil;
  • Presentation of some numbers of digital exclusion from Latin-American Countries;
  • Hands-on: what we can learn from the previous presentation and what can be observed as ways to maintain digital transformation initiatives inclusive;
  • Hands-on: identification of critical factors to enable inclusive digital transformation initiatives from an individual, group, intraorganizational and inter-organizational perspective.
  • The presentation is planned to last one hour, as a way to have two hours to the hands-on.
  • Participants will work in three groups, each one discussing one of the following perspectives, namely individual/group, intraorganizational and inter-organizational perspective. After some time, groups will change the perspective they are discussing two times, as in a world cafe, as a way to have all groups working on all three dimensions.
  • Three researchers are going to conduct the workshop and moderate the groups.


Chair - Track 8; Chair - Workshop 3
Edimara Luciano
Pontifical Catholic University of Rio Grande do Sul
Chair - Track 9; Speaker - Workshop 3 and 5
Gabriela Viale Pereira
Danube University Krems
Speaker - Workshop 3
Thomas Lampoltshammer
Danube University Krems