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Paper Session 7

Wednesday, 1 April 2020 | 14:00 - 16:00 | Room Achilles


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Digital Transformation of Public Services and Administration

Digital transformation has become an essential part of the strategic agendas, both in the public and the private sector. The track focuses on new and reusable ways to use digital technologies in revolutionising the way digital public services are provided through the proper transformation of organisational, semantic and technological aspects of administration. Such ways may include re-engineering the processes, applying “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, automating internal operations of government organisations, improving productivity and skills of the public servants or improving access to government information and public services by citizens and businesses.


#16 - Interplay of Core-Competencies Leading to Implementation of Future Oriented and Sustainable E-Governance: A Mixed Method Research by Apeksha Hooda

#19 - Theoretical Framework for Innovation in e-Government Citizen Services in Iran by MohammadReza Zargar, Hosein Aslipour

#38 - The Role of Open Data in Enabling Fiscal Transparency and Accountability in Municipalities in Africa: South Africa and Nigeria Case Studies by Paul Kariuki, Jude Adekunle Adeleke, Lizzy Oluwatoyin Ofusori

#55 - E-government in Poland in Public Data and Opinions of Poles: Empirical Analysis by Izabela Kapsa, Magdalena Musiał-Karg

#73 - Impression Analysis of Trending Topics in Twitter with Classification Algorithms by David Valle-Cruz, Asdrúbal López Chau, Rodrigo Sandoval-Almazan


Chair - Paper Session 7, 13, 17
Adegboyega Ojo
National University of Ireland Galway
Chair - Paper Session 7, 13, 17
Efthimios Tambouris
University of Macedonia