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Paper Session 17

Friday, 3 April 2020 | 14:00 - 16:00 | Room Poseidon


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Digital Transformation of Public Services and Administration

Digital transformation has become an essential part of the strategic agendas, both in the public and the private sector. The track focuses on new and reusable ways to use digital technologies in revolutionising the way digital public services are provided through the proper transformation of organisational, semantic and technological aspects of administration. Such ways may include re-engineering the processes, applying “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, automating internal operations of government organisations, improving productivity and skills of the public servants or improving access to government information and public services by citizens and businesses.


#178 - Framework to Prioritize Digital Transformation Initiatives Based on the Country's Development Impact by Denisse Canete, Romina Torres, Rodrigo Salas, Hernan Astudillo

#181 - Who Drives Data in Data-Driven Governance? the Politics of Data Production in India's Livelihood Program by Rajesh Dinesh Hanbal, Amit Prakash, Janaki Srinivasan

#214 - The Role of Organizational Citizenship Behavior and Strategic Alignment in Increasing the Generation of Public Value Through Digital Transformation by Edimara Mezzomo Luciano, Guilherme Costa Wiedenhöft

#217 - Exploring Digital Government Transformation. A Literature Review by Giovanni Liva, Vaida Gineikyte, Cristiano Codagnone, Egidijus Barcevicius, Gianluca Misuraca

#218 - Technology Readiness Revisited: A Proposal for Extending the Scope of Impact Assessment of European Public Services by Ilenia Bruno, Georges Lobo


Chair - Paper Session 7, 13, 17
Adegboyega Ojo
National University of Ireland Galway
Chair - Paper Session 7, 13, 17
Efthimios Tambouris
University of Macedonia