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Paper Session 14

Friday, 25 September 2020 | 12:00 - 14:00 |


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Digital Transformation of Public Services and Administration

Digital transformation has become an essential part of the strategic agendas, both in the public and the private sector. The track focuses on new and reusable ways to use digital technologies in revolutionising the way digital public services are provided through the proper transformation of organisational, semantic and technological aspects of administration. Such ways may include re-engineering the processes, applying “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, automating internal operations of government organisations, improving productivity and skills of the public servants or improving access to government information and public services by citizens and businesses.


NOTE: paper titles and authors are shown here as extracted from EDAS; the accuracy of this data is the responsibility of the author(s).

#1 - Framework to Prioritize Digital Transformation Initiatives Based on the Country's Development Impact by Denisse Canete, Romina Torres, Rodrigo Salas and Hernan Astudillo

#2 - Who Drives Data in Data-Driven Governance? the Politics of Data Production in India's Livelihood Program by Rajesh Dinesh Hanbal, Amit Prakash and Janaki Srinivasan

#3 - The Role of Organizational Citizenship Behavior and Strategic Alignment in Increasing the Generation of Public Value Through Digital Transformation by Edimara Mezzomo Luciano and Guilherme Costa Wiedenhöft

#4 - Exploring Digital Government Transformation. A Literature Review by Giovanni Liva, Vaida Gineikyte, Cristiano Codagnone, Egidijus Barcevicius and Gianluca Misuraca

#5 - Historical and Prospective Analysis of the Military Police of Paraná: From Horse Policing to Digital Governance by Felipe Haleyson Ribeiro dos Santos, Edson Guarido Filho, Taiane Ritta Coelho and Jair Antunes

#6 - Is the GaaP Wider than We Think? Applying a Sociotechnical Lens to Government-As-a-Platform by David Jamieson, Rob Wilson and Mike Martin


Adegboyega Ojo
National University of Ireland Galway
Efthimios Tambouris
University of Macedonia