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Paper Session 13

Thursday, 2 April 2020 | 14:00 - 16:00 | Room Aphrodite


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Digital Transformation of Public Services and Administration

Digital transformation has become an essential part of the strategic agendas, both in the public and the private sector. The track focuses on new and reusable ways to use digital technologies in revolutionising the way digital public services are provided through the proper transformation of organisational, semantic and technological aspects of administration. Such ways may include re-engineering the processes, applying “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, automating internal operations of government organisations, improving productivity and skills of the public servants or improving access to government information and public services by citizens and businesses.


#78 - Connecting the Unconnected - Innovations in Mobile Government in the Indian State of Andhra Pradesh by Sundar Balakrishna

#84 - Digitizing Parliaments: A Case Study of Serbia by Stevan Gostojic, Biljana Ledenican, Nenad Grsic

#125 - Identifying Design Principles for Proactive Services Through Systematically Understanding the Reactivity-Proactivity Spectrum by Regina Erlenheim, Dirk Draheim, Kuldar Taveter

#172 - Cross Administration Comparative Analysis of Open Fiscal Data by Fathoni A. Musyaffa

#175 - Technology Adoption for Emergency Preparedness and Response in Rural Areas: Identifying the Main Determinants by Yenisel Gulatee, Qianli Yuan, Mila Gasco, J. Ramon Gil-Garcia, Megan Sutherland-Mitzner, Theresa Pardo


Chair - Paper Session 7, 13, 17
Adegboyega Ojo
National University of Ireland Galway
Chair - Paper Session 7, 13, 17
Efthimios Tambouris
University of Macedonia