Artificial Intelligence (AI), Internet of Things (IoT) and associated methods and tools support the vision of a data-driven, intelligent, personalised, ubiquitous government that can provide services of unparalleled quality to citizens and businesses. Bots, automation agents, self-learning systems, sensors, wearable devices, beacons and associated applications, individually or combined, can be the drivers of dramatic changes in the public sector, affecting all sectors and levels of administration, both at the back- and front-office. Within this context, this track aims at discussing opportunities and challenges, emerging practices, innovative approaches, case studies and more theoretical contributions that may shape future governments and societies.
#143 - Using Chatbots and Life Events to Provide Public Service Information by Anestis Stamatis, Alexandros Gerontas, Anastasios Dasyras, Efthimios Tambouris
#144 - Accelerating Public Service Delivery in India: Application of Artificial Intelligence and IoT in Agriculture by Charru Malhotra, Rashmi Anand
#151 - An IoT Application Case Study to Optimize Electricity Consumption in Government Sector by Teofilo Teixeira Branco, Jr., Ilka M Kawashita, Filipe de Sá-Soares, Claudio Monteiro
#161 - Recommendations for Artificial Intelligence Implementation in African Governments: Results from Researchers and Practitioners of AI/ML by Tupokigwe Isagah
#193 - The Use of AI in Public Services: Results from a Preliminary Mapping Across the EU by Colin van Noordt, Gianluca Misuraca, Anys Boukli
#195 - Analysing National AI Strategies Using NLP Techniques by Theodoros Papadopoulos