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Paper Session 1

Wednesday, 3 April 2019 | 10:30 - 12:30 | RMIT University


Track 1: Digital Transformation of Public Services and Governments

Digital transformation focuses on the use of digital technologies to improve access to government information previously held in physical formats; to modernise and provide digital access to public services provided to citizens, businesses, and other stakeholders; to automate internal operations of government organizations; and to improve productivity through the benefits of electronic governance. This track is dedicated to the research that study digital transformation for internal processes, structures, and working practices of the government organizations, at every level, to benefit citizens and businesses.



  • Modeling AMLC Processes in Central Banks using a Hybrid Intelligent Infrastructure by Tagelsir Gasmelseid
  • Tackling identity management, service delivery, and social security challenges: technology trends and partnership models by Morten Meyerhoff Nielsen
  • A Pathbreaking E-Governance Model for Public Grievance Redressal: A Case Study of SWAGAT by Harish Kumar, A B Sagar, Gagan Deep and Kavita Rani
  • Design of UID based Online Census System for Electronic Governance Applications by Ajay Dutta, Prof. M. Syamala Devi and Dr. Manish Arora
  • Role of Technology in Success of Rural Sanitation Revolution in India by Seemantinee Sengupta, Deepak Misra, Marut Chaudhary and Omprakash Aggarwal
  • Towards a taxonomy of government webportals: an international comparison of portal hyperlink networks by Paul Henman and Timothy Graham


Track 1 Chair
João Carvalho
United Nations University (UNU-EGOV)
Track 1 Chair
Sehl Mellouli
Laval University
Track 1 Chair
Theresa Pardo
Center for Technology in Government