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Paper Session 1

Wednesday, 3 April 2019 | 10:30 - 12:30 | Room SYDNEY (016.07.001)


Track 1: Digital Transformation of Public Services and Governments

Digital transformation focuses on the use of digital technologies to improve access to government information previously held in physical formats; to modernise and provide digital access to public services provided to citizens, businesses, and other stakeholders; to automate internal operations of government organizations; and to improve productivity through the benefits of electronic governance. This track is dedicated to the research that study digital transformation for internal processes, structures, and working practices of the government organizations, at every level, to benefit citizens and businesses.



  • #35 - Tackling identity management, service delivery, and social security challenges: technology trends and partnership model | Morten Meyerhoff Nielsen
  • #55 - Role of Technology in Success of Rural Sanitation Revolution in India | Seemantinee Sengupta, Deepak Chandra Misra, Marut Chaudhary, Om Prakash
  • #73 - Towards a taxonomy of government webportals | Paul Henman, Tim Graham
  • #112 - Deep Learning Powered Question-Answering Framework for Organizations Digital Transformation | Nuno Ramos Carvalho, Luís Soares Barbosa
  • #155 - Public Wi-Fi metadata in data-driven urban governance | Viktor Grechyn


Track 1 Chair
João Carvalho
University of Minho
Track 1 Chair
Sehl Mellouli
Laval University
Track 1 Chair
Theresa Pardo
Center for Technology in Government