Emerging technologies (ET), such Artificial Intelligence and Blockchain, have the potential to disrupt and reinvent the relationship between governments and their citizens and businesses. Emerging technologies form part of a Digital Transformation evolutionary trend, which characterizes governments’ efforts to use data and technology in better serving the needs of digital economies and digital societies.
These technologies promise the chance to reboot public sectors, providing new ways to engage with communities and service users to inform policy making and change ways to design services which are rooted in the DNA of public sectors. This is why, as the adoption of emerging technologies mature, governments will be challenged to govern their adoption in order to maximise public value, adapting institutional frameworks, reinforcing and realigning capabilities and securing the involvement and collaboration with the digital government ecosystem of stakeholders. Governments are required also to address issues which remain unresolved at this early stage, particularly concerning the ethical and unbiased use of algorithms and data which, if not properly addressed, will risk eroding public trust.
As the uptake of emerging technologies becomes the norm of ongoing evolutions from e-government to digital government, public sectors need to balance the need to experiment with the capacity to incorporate disruptive technologies in their public value creation processes.
The session will aim to foster discussion on:
The session will consist on a thematic debate involving representatives from the public sector to discuss how a collaborative approach could lead to address the issues raised above.