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Track 7: Digital Transformation of Public Services and Administration

Friday, 3 April 2020 | - | Room TBA


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Digital transformation has become an essential part of the strategic agendas, both in the public and the private sector. The track focuses on new and reusable ways to use digital technologies in revolutionising the way digital public services are provided through the proper transformation of organisational, semantic and technological aspects of administration. Such ways may include re-engineering the processes, applying “once-only” principles to data and systems, establishing paperless and “beyond bureaucracy” practices, automating internal operations of government organisations, improving productivity and skills of the public servants or improving access to government information and public services by citizens and businesses.


#16 - Interplay of Core-Competencies Leading to Implementation of Future Oriented and Sustainable E-Governance: A Mixed Method Research by Apeksha Hooda

#19 - Theoretical Framework for Innovation in e-Government Citizen Services in Iran by MohammadReza Zargar, Hosein Aslipour

#38 - The Role of Open Data in Enabling Fiscal Transparency and Accountability in Municipalities in Africa: South Africa and Nigeria Case Studies by Paul Kariuki, Jude Adekunle Adeleke, Lizzy Oluwatoyin Ofusori

#55 - E-government in Poland in Public Data and Opinions of Poles: Empirical Analysis by Izabela Kapsa, Magdalena Musiał-Karg

#73 - Impression Analysis of Trending Topics in Twitter with Classification Algorithms by David Valle-Cruz, Asdrúbal López Chau, Rodrigo Sandoval-Almazan

#78 - Connecting the Unconnected - Innovations in Mobile Government in the Indian State of Andhra Pradesh by Sundar Balakrishna

#79 - Modeling AMLC Processes in Central Banks Using a Hybrid Intelligent Infrastructure by Tagelsir M Gasmelseid

#82 - Uber for Electricity: Application of Sharing Economy Model in the Electric Power Sector in India by Vigneswara P Ilavarasan

#84 - Digitizing Parliaments: A Case Study of Serbia by Stevan Gostojic, Biljana Ledenican, Nenad Grsic

#89 - Understanding the Development of Digital Governance: A Study of the Relations Between Institutions, Organisations, and Actors in the Member States of the OECD and EU by Nele Leosk

#125 - Identifying Design Principles for Proactive Services Through Systematically Understanding the Reactivity-Proactivity Spectrum by Regina Erlenheim, Dirk Draheim, Kuldar Taveter

#146 - Social and Technical Barriers for Adopting New Media in Urban Development by G. Anthony Giannoumis, Cristina Paupini, Si-Jane Woo, Sveinung Legard

#172 - Cross Administration Comparative Analysis of Open Fiscal Data by Fathoni A. Musyaffa

#175 - Technology Adoption for Emergency Preparedness and Response in Rural Areas: Identifying the Main Determinants by Yenisel Gulatee, Qianli Yuan, Mila Gasco, J. Ramon Gil-Garcia, Megan Sutherland-Mitzner, Theresa Pardo

#178 - Framework to Prioritize Digital Transformation Initiatives Based on the Country's Development Impact by Denisse Canete, Romina Torres, Rodrigo Salas, Hernan Astudillo

#181 - Who Drives Data in Data-Driven Governance? the Politics of Data Production in India's Livelihood Program by Rajesh Dinesh Hanbal, Amit Prakash, Janaki Srinivasan

#214 - The Role of Organizational Citizenship Behavior and Strategic Alignment in Increasing the Generation of Public Value Through Digital Transformation by Edimara Mezzomo Luciano, Guilherme Costa Wiedenhöft

#217 - Exploring Digital Government Transformation. A Literature Review by Giovanni Liva, Vaida Gineikyte, Cristiano Codagnone, Egidijus Barcevicius, Gianluca Misuraca

#218 - Technology Readiness Revisited: A Proposal for Extending the Scope of Impact Assessment of European Public Services by Ilenia Bruno, Georges Lobo


Chair - Track 7
Adegboyega Ojo
National University of Ireland Galway
Chair - Track 7
Efthimios Tambouris
University of Macedonia