Lucy Poole is the Head of myGov and government digital experience at the Digital Transformation Agency. In this role, Lucy is responsible for improving digital service delivery. Prior to joining the DTA, Lucy held senior roles at the Department of Prime Minister and Cabinet and the Australian Public Service Commission where she led business transformation to support a high performing, productive and innovative APS. Lucy has experience across a range of sectors including the private sector, Australian federal and state governments, and UK civil service.