ICEGOV2016 – ICEGOV2019
Conference theme

Transparent and Accountable Governance for 2030 Sustainable Development Agenda

Montevideo, Uruguay

1 - 3 March 2016

Summary

The 9th International Conference on Theory and Practice of Electronic Governance (ICEGOV2016) took place under the high patronage of the Presidency of the Eastern Republic of Uruguay in Montevideo, Uruguay, from 1 to 3 March 2016. It was co-organized by the Agency for Electronic Government and Information Society of Uruguay (AGESIC) and the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV) in collaboration with United Nations Educational, Scientific and Cultural Organization (UNESCO). ICEGOV2016 featured a rich academic, capacity-building and network-building program of keynote lectures, plenary discussions, thematic sessions, invited sessions, a poster exhibition, and a doctoral colloquium, all built from submitted or invited contributions by researchers, experts, policymakers and practitioners from around the world. The conference engaged authors, reviewers, committee members and resource persons from 64 countries and economies.

Statistics

Submitted papers (164) and published papers (89). 

Ring chart of submitted vs accepted papers (ICEGOV2014).

Acceptance rate (54%) and rejection rate (46%). 

Proceedings

Jonh Bertot, Elsa Estevez, and Sehl Mellouli (Eds.). 2016. Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance (ICEGOV2016). ACM Press, New York, USA. (ISBN: 978-1-4503-3640-6)

Proceedings cover ICEGOV2016.

Accepted Papers

#1
;  Olga Parkhimovich, Vitaly Vlasov
ID
#1
Abstract

Open budgeting is very popular today. Publishing budgets as structured machine-readable data makes working with budget data simpler for analysts, developers. Budgets of countries are very different and developers need a unified format to exchange and reuse budget data. There are formats for transport data (GTFS), city issues (Open311) and etc., but no such format for budgets. In this paper, we suggest it. The format is compatible with different countries and could be extended by third-party programmers.

Keywords
open data; open budget; government data; data standard
Authors
Olga Parkhimovich, Vitaly Vlasov
Conference
ICEGOV2016
URL
ACM Digital Library
#2
;  Johanna E. Awotwi, Charles Amega-Selorm
ID
#2
Abstract

Beyond providing information, Information and Communication Technology (ICT) really contributes to citizens' participation to public debate. With the use of ICT, Civil societies have played a big role especially in the areas of training, research, relevant fora and conferences as contributions to enabling citizens understand the governance mechanisms which concern them. Focus of this paper shall be on the contribution of two NGOs in Ghana and the important contributions they are making in order to make E-Government, and especially e-Parliament a reality. It is believed that the process of modernizing Ghana's administrative services in the post 2015 era would have succeeded in satisfying the needs of citizens by providing them with electronic services to get informed on administrative processes in a bid to ensure transparency and accountability.

This paper makes observations of the need for a radical change in the way that Ghana's Parliament serves its citizens and businesses and recommends a better ICT-based legislature to advance open and citizen-centred government. The paper is based upon compelling evidence from information given through interviews with the Head of Research, Ghana's Parliament and information from relevant Civil Society groups. The research element of the paper draws on the normative literature and current practice to identify contemporary ideas for e-government citizen engagement initiatives to enhance sustainable development in the post 2015 era.

Keywords
Ghana; Transparency; Citizen Participation; NGOs
Authors
Johanna E. Awotwi, Charles Amega-Selorm
Conference
ICEGOV2016
URL
ACM Digital Library
#3
;  Isabel Ferreira, Luis A. Amaral
ID
#3
Abstract

Public purchase is an implementing tool of public policy that promotes the public value. Framed by a policy and management strategy, it focus the economic efficiency, but also improves the social promotion of socio-economic reality. In the context of governance, the challenge is to monitor, manage and evaluate the impacts of public purchase in the creation of public value. The answer has also adopted the information and communication technologies. Public e-procurement presents itself as one of the most relevant e-government initiatives. In European Union, Portugal is presented as a good example. The mandatory adoption of electronic public purchase platforms lead to this recognition. The advantages are significant. However, they have limitations. Through a literature review and qualitative interviews, this paper aims to contribute to the discussion about additional efforts that are needed to be implemented to promote effectively a more transparent and accountable governance, in the defense of the public interest.

Keywords
Information and Communication Technology; Governance; Public Value; Public e-Procurement
Authors
Isabel Ferreira, Luis A. Amaral
Conference
ICEGOV2016
URL
ACM Digital Library
#4
;  Ricardo Matheus, Marijn Janssen
ID
#4
Abstract

Government's resources are often committed to delivery existing services providing little room for innovation. Ambidexterity is the capacity of an organization being able to develop new products and innovate while also continue providing and updating their existing services. Ambidexterity is a concept originating from organizational studies, and hardly used in the public sector. Ambidexterity is the ability to exploit and explore at the same time. As scant attention is given in e-government we opted for investigating a case study to better understand how exploitation and exploration were combined when opening data for creating transparency. Exploration was enabled by introducing incentives to ensure that the open data was used to identify and fight corruption, whereas exploitation was focused on improving data collection, storage and treating, creating efficiency on the monitoring and accountancy procedures of expenditures on the government. Other factors found to influence ambidexterity are the availability of resources, knowledge management, data quality management, external partnership and legislation.

Keywords
e-Government; e-Gov; Transparency; Open Data; Accountability; Transformation; Innovation; Ambidexterity; Exploration; Exploitation
Authors
Ricardo Matheus, Marijn Janssen
Conference
ICEGOV2016
URL
ACM Digital Library
#5
;  Luca Buccoliero, Elena Bellio
ID
#5
Abstract

Citizens have new expectations based on involvement, collaboration and participation in urban governments' life and administration: therefore, the improvement of citizens' empowerment should be one of the main objective of any structured web presence of municipalities. This paper presents an updated assessment of Italian municipalities' web strategies based on their level of created "citizen empowerment". A revised version of the Citizens Web Empowerment Index (CWEI), designed to benchmark administrations' official web portals, is adopted. The analysis was made on a yearly basis on the web portals of the 104 Italian cities with over 60,000 inhabitants, in 2012, 2013 and 2014. Results still show relatively low levels of the indicator, despite some good practices spread around the country, which allow to believe that urban marketing strategies will be soon more oriented towards empowerment creation.

Keywords
Citizens; CWEI; Empowerment; Italy; Participation; Public Administrations; Smartcities; Web 2.0; Web Portals
Authors
Luca Buccoliero, Elena Bellio
Conference
ICEGOV2016
URL
ACM Digital Library
#6
;  Mohamed Adel Rezk, Ghada A. El Khayat, Adegboyega Ojo, Safaa Hussein
ID
#6
Abstract

This ongoing research aims to develop a Government Decision Support Framework that employs citizen opinions and sentiments to predict the level of acceptance of newly proposed policies. The system relies on a knowledge base of citizen opinions and an Ontological Model comprising aspects and related terms of different policy domains as an input and a Bayesian predictive procedure. The work proceeds in four basic steps. The first step involves developing domain models comprising aspects for different policy domains in government and automatically acquiring semantically related terms for these aspects from associated policy documents. The second step involves computing citizen sentiments and opinions for the different policy aspects. The third involves updating the ontology with the computed sentiments and the last step involves employing a Bayesian Predictive Process to predict likely citizen opinion for a new proposal (policy) based on information available in the ontology. We provide some background to this work, describe our approach in some detail and discuss the progress made.

Keywords
Government Decision Support; Decision Analytics; Bayesian Pol- icy Acceptance Prediction; Citizen Satisfaction; Policy Aspects; Opinion Mining; Sentiment Analysis; Semantic Relatedness
Authors
Mohamed Adel Rezk, Ghada A. El Khayat, Adegboyega Ojo, Safaa Hussein
Conference
ICEGOV2016
URL
ACM Digital Library
#7
;  Abdelhamid Boudjelida, Sehl Mellouli, Jungwoo Lee
ID
#7
Abstract

Citizen participation is considered as one of the core elements of transparency of Governments with regard to their citizens. In these participations, Governments generally ask people to give their opinions with regard to particular subjects. Governments then consider these opinions in their decision-making process. With the emergence of new ICTs that are widely spread and used by citizens, Government made a shift from face-to-face citizens' participation to an electronic citizens' participation or the so-called e-participation. In this context, governments need to identify the best means to achieve electronic participation in a way and a time that gives the citizens the opportunity to have a real influence on the decisions to be made. However, the literature shows that there is no consensus about these means. This paper is an attempt to examine, through an extensive literature review, the current state of the art about e-Participation. Results show that social welfare is the dominant domain in which e-Participation was conducted. They show also that social media technologies are the most used to conduct e-Participation initiatives.

Keywords
Public Engagement; Citizen Participation; e-Government; e- Participation; e-Consultation
Authors
Abdelhamid Boudjelida, Sehl Mellouli, Jungwoo Lee
Conference
ICEGOV2016
URL
ACM Digital Library
#8
;  Andrei Chugunov, Olga Filatova, Yuri Misnikov
ID
#8
Abstract

The main objective of this study is to develop approaches and test methods that could lead to a better understanding of how knowledge is generated by citizens online in the course of Internet discussion for a more democratic policy making. The eventual goal is to create a Decision Support System using the collective intelligence of online discourses. The research applies Jurgen Habermas' concept of basic Validity Claims for analyzing the content of three online discourses in Russia in the context of the e-petition calling to revoke the law mandating to destroy the foodstuffs imported from the West. The research found that (a) the use of Validity Claims is an effective instrument of content analysis to distil specific knowledge that is collectively generated by discourse participants to discover not only dominant issues, but also reveal participants' groups behind them; (b) the outcome of online discourses depends on the affiliation and ownership of media outlet hosting discourses. Due to their epistemic potential, policy discourses online, especially in association with e-petitions, can be considered as microdemocracy institutions in the field of discursive decision making.

Keywords
e-Petitions; Policy Discourse; Discourse Analysis; Jurgen Habermas; V alidity Claims; e-Democracy; Microdemocracy; Russia; Online Deliberation; Epistemology; Decision Support Systems
Authors
Andrei Chugunov, Olga Filatova, Yuri Misnikov
Conference
ICEGOV2016
URL
ACM Digital Library
#9
;  Syrine Karoui, Mohamed Ben Sassi
ID
#9
Abstract

Actually, administrative services are facing many problems. The main problems concern corruption, timeouts and lack of information. To counter such problems, electronic government applications are interesting alternatives to offer more transparency and a better monitoring of administrative procedures. In this context, we are interested in the Tunisian particular case, and more precisely on the building permit granting process. Thus, we describe in this paper the existing framework; we identify its main problems and propose some improvements mainly through the building permit process automation. An investigation is done across Tunisian administrations, ministry services and architects in order to analyze the building permit process depicting the required details. Our solution is realized by collaboration with Government Presidency services (the Executive Management of Reforms of Administrative Perspectives) and Tunis municipality.

Keywords
Electronic Administration; Building Permit Legal Texts; Building Permit Automation; Workflow Modeling
Authors
Syrine Karoui, Mohamed Ben Sassi
Conference
ICEGOV2016
URL
ACM Digital Library
#10
;  Morten Meyerhoff Nielsen
ID
#10
Abstract

ICT as an enabler of public sector reform, efficiency and effectiveness gains is a key topic in Public Administration, IT governance and eGovernment literature. Still, little has been written on the application of ICT in the public section of microstates and -dependencies. This article is part of an ongoing case study on the Faroe Islands. The article outlines key features and challenges of microstates and -dependencies before addressing current academic discourse on public administration ICT use and the Faroese context. Past challenges and successes are highlighted, including the importance of political and financial commitment, the introduction of a single Electronic Patient Record, cross-governmental financial management systems and a shared IT service center. The case study concludes by introducing the rational for the focus in the 2016-2020 eGovernment Strategy programme, investment requirements and benefits plus key lessons which may inspire other practitioners and decision makers.

Keywords
eGovernment; ICT; Public Administration; Strategy; Microstate; Microdependency; Faroe Islands
Authors
Morten Meyerhoff Nielsen
Conference
ICEGOV2016
URL
ACM Digital Library
#11
;  Semíramis Daros Idalino, Marciele Berger Bernardes
ID
#11
Abstract

The object of this article is to conduct a comparative study between legal provisions of the Brazilian Law of Access to Information no. 12.527/11 and the Uruguayan Law of Access to Information no. 18,381 / 08, in order to verify the differences and similarities between the two laws as well as to analyze the possible limitations and challenges surrounding. The methodology used was literature, with central research theme and technique research and literature review. The measurement results are that, even though the Uruguayan law is older than the Brazilian law, both of them have some limitations. It can be concluded that, even with difficulties implementation of laws on access to information in the Society Informational, these can be considered a milestone for the realization of democracy and a necessity the formulation of new public policies that can ensure that the goal of the main laws, being the access to the public information, can be actually effected.

Keywords
Law Access Information; Public Information; Brazil; Uruguay
Authors
Semíramis Daros Idalino, Marciele Berger Bernardes
Conference
ICEGOV2016
URL
ACM Digital Library
#12
;  Jose Clastornik, Susana Dornel, Diana Parra
ID
#12
Abstract

Information and communications technology has the potential to contribute to the welfare of the population and economic growth of nations, serving as a catalyst to the achievement of sustainable development goals. Governments have a leading role in designing and implementing a comprehensive, forward looking and sustainable national digital policy to enhance the development of the ICT ecosystem, and to maximize economic and social benefits. In accordance with regional and international agreements, and taking into consideration local needs and concerns, Uruguay has been developing national e-strategies that have become a reference for authorities in Latin America and has drawn the attention of the international community. This paper describes the guidelines of the digital policy of Uruguay and highlights key impacts of a range of initiatives spanning. Analysis of the key success factors is combined with recommendations that may serve as a source of policy orientation in this field.

Keywords
Digital Policy; Digital Agenda; Policy Coherence
Authors
Jose Clastornik, Susana Dornel, Diana Parra
Conference
ICEGOV2016
URL
ACM Digital Library
#13
;  Matias Dodel
ID
#13
Abstract

The purpose of this study is to investigate the determinants of governmental online services' use. Extensive digital divide literature's findings show that the chances of using online services -- governmental in this case-vary extremely from one population group to another. Consequently, the groups that already accumulate several socioeconomic and digital advantages are the ones with considerably higher chances to enjoy the benefits of online services, thus perpetuating the rich-get-richer circle of inequalities. This document tries to present empirical evidence about this phenomenon in Latin America, using a nationally representative sample of 15 years and older Uruguayan Internet users, based on the World Internet Project + Uruguay 2013 survey. A binary logistic model regressing the chances of having ever used online governmental services is developed, taking into account stratification and digital divide hypotheses. Findings show that socioeconomic status (highest education level achieved, and adult ages), digital divide variables (more years since started using the Internet and daily frequency of use) and ownership of electronic means of payment are strong predictors of e-services' use. Simulations are developed to demonstrate how diverse ideal type-like Internet users have strikingly different probabilities of engaging with online governmental services. The document ends discussing the role of public policies to reduce the regressive externalities of e-government investments in a context of high social and digital stratification, presenting some of the initiatives the Uruguayan government has already developed to promote digital inclusion as good study cases.

Keywords
e-Government; Inequality; Digital Divide; Uruguay
Authors
Matias Dodel
Conference
ICEGOV2016
URL
ACM Digital Library
#14
;  Mohd Kamrul Islam, Frances Slack
ID
#14
Abstract

Mobile phones are seen as a means for social and economic progress in rural and remote areas of developing countries. In Bangladesh the availability and use of information and communication technology (ICT), particularly mobile phones, is thought to have accelerated the development of women in the rural population by creating the possibility of a wider connection. Using qualitative and quantitative methods for data collection, this research has investigated the impact of mobile phone use by women with particular emphasis on opportunities in health, education and livelihood. A sample of 99 women from three rural villages in Bangladesh showed that mobile phones provide easy access to health related services. Although impact on facilitating girls' education appears to be limited, mobile phones have an indirect effect in ensuring security for girls. Respondents confirmed that their overall living standards have improved due to access to information on economic and income earning opportunities. These rural women also feel independent and empowered by access to a mobile phone. It can be argued that mobile phone technology can facilitate improvements in the living standards of rural women, which contribute to their personal development. Finally, the paper suggests that wide and innovative utilization of ICT is needed to accelerate development of women in the rural population with the help of low-cost mobile phone technology.

Keywords
Access and Accessibility; Information Sharing; Mobile Phones; Rural Population; Women in Bangladesh
Authors
Mohd Kamrul Islam, Frances Slack
Conference
ICEGOV2016
URL
ACM Digital Library
#15
;  Agnes Owuato Odongo, Gideon Cheruiyot Rono
ID
#15
Abstract

The debate on the digital divide is characterized by an emphasis on the concept of equal access to specific types of media technologies. The debate is predominantly centered on media and technology determined, hence reducing the social complexity to the virtual binary. Kenyan population is divided into information haves and information have-nots and policies are oriented towards the stimulation of the adoption of these technologies. The power to access information and technology is important in daily operations in Kenyan society in different aspects, whether economical, political or social. The gap exists between people and the ability to have effective and efficient access to digital technology. There is a variance in digital utilization because some individuals use the internet more than others. Hence the need to study factors influencing utilization of the internet in order to reduce forms digital divide. The paper methodology is literature review from journals and reliable reports as well as the use of questionnaire survey form. The paper will list the factors that contribute to digital and culture divide in Kenya. The paper will highlight the key issues that influence the use of electronic information and communication tools among individuals in Kenyan. The paper will also determine the existing digital and culture divide in Kenya and recommends strategies of bridging the divides gap. All Kenyans' expect equitable access to quality and affordable service regardless of where we live. At the moment those in cities and towns have access to all they need while people in the rural are mostly in the dark. Kenya's 50 years of political independence ought to have closed the digital and culture divide gap. We are fermenting trouble in Kenya if nothing is done to redress the divide between the haves and the have nots.

Keywords
Digital Divide; Cultural Divide; ICTs; Information Inequality; Digital Skills; Social Inclusion and Exclusion; Usage Gap; Knowledge Gap; Information Divide; Kenya
Authors
Agnes Owuato Odongo, Gideon Cheruiyot Rono
Conference
ICEGOV2016
URL
ACM Digital Library
#16
;  John Carlo Bertot
ID
#16
Abstract

Concern over rising inequality in society and the challenges of creating sustainable communities through access to opportunity, underlie the recent United Nations 2030 Sustainability Goals. In addition, demographic changes, population growth, population mobility, and other community factors create further pressures to ensure an inclusive society that provides access and opportunity for all. This paper presents the results of a national survey of public libraries in the United States as a community-based agency for building digitally inclusive communities. The paper finds that U.S. public libraries provide essential services such as free access to Information and Communication Technologies (ICTs), broadband, digital literacy skills, and facilitate access to economic, learning, health, and civic engagement opportunities -- all key aspects of Digital Inclusion (DI). The paper also finds that there is a relationship between the physical space and the ability of libraries to provide digital services. Finally, the paper outlines the need for additional research, particularly in the area of the impact of library DI services on the UN Sustainability Goals (e.g., poverty, equity, and inclusion).

Keywords
Digital Inclusion; Social Inclusion; Sustainable Development
Authors
John Carlo Bertot
Conference
ICEGOV2016
URL
ACM Digital Library
#17
;  Taavi Kotka, Laura Kask, Karoliina Raudsepp, Tyson Storch, Rebecca Radloff, Innar Liiv
ID
#17
Abstract

There are many benefits associated with migrating E-government services to cloud computing: continuity of operation, flexibility, a reduction in infrastructure needs and the ability to drive innovation with cloud-based data services. However, the policy and legal environment in which this migration is pursued can present unanticipated obstacles and slow down public sector innovation. The goal of this paper is to analyze the policy and legal environment in Estonia in order to understand its implications for the migration of Estonian E-government services to a government cloud.

Keywords
Government Cloud; e-Government; Virtual Data Embassy; Digital Continuity; Policy Assessment; Roadmap
Authors
Taavi Kotka, Laura Kask, Karoliina Raudsepp, Tyson Storch, Rebecca Radloff, Innar Liiv
Conference
ICEGOV2016
URL
ACM Digital Library
#18
;  Susana Finquelievich, Patricio Feldman, Ulises Girolimo
ID
#18
Abstract

This paper refers the advances of an ongoing project: "Local Development and Productive Innovation in three cities in the Province of Buenos Aires". Its main goal is to examine the relationships between public policies in dissimilar-sized cities and the processes of socio-technical innovation based on Information and Communication Technologies (ICTs). It spotlights the shaping factors on the rise and consolidation of innovation processes, the articulation between innovation agents, the role of the State, and the resulting explicit and implicit public policies. The main factors considered are the population number and characteristics of each city, the participation of innovation agents (Universities active in R+D, cutting-edge enterprises, innovative local governments), and the building productive innovation networks among them. The main final output of the project will be a set of recommendations addressed to regional and local governments about public policies for cities in Knowledge Society.

Keywords
Public Policies; Knowledge Society; Productive Innovation; Local Development
Authors
Susana Finquelievich, Patricio Feldman, Ulises Girolimo
Conference
ICEGOV2016
URL
ACM Digital Library
#19
;  John Carlo Bertot, Elsa Estevez, Tomasz Janowski
ID
#19
Abstract

This paper proposes the Digital Public Service Innovation Framework that extends the "standard" provision of digital public services according to the emerging, enhanced, transactional and connected stages underpinning the United Nations Global e-Government Survey, with seven example "innovations" in digital public service delivery -- transparent, participatory, anticipatory, personalized, co-created, context-aware and context-smart. Unlike the "standard" provisions, innovations in digital public service delivery are open-ended -- new forms may continuously emerge in response to new policy demands and technological progress, and are non-linear -- one innovation may or may not depend on others. The framework builds on the foundations of public sector innovation and Digital Government Evolution model. In line with the latter, the paper equips each innovation with sharp logical characterization, body of research literature and real-life cases from around the world to simultaneously serve the illustration and validation goals. The paper also identifies some policy implications of the framework, covering a broad range of issues from infrastructure, capacity, eco-system and partnerships, to inclusion, value, channels, security, privacy and authentication.

Keywords
Digital Public Service Innovation; Digital Government Evolution; Public Sector Innovation; Policy Implications
Authors
John Carlo Bertot, Elsa Estevez, Tomasz Janowski
Conference
ICEGOV2016
URL
ACM Digital Library
#20
;  Lina Marcela Morales Moreno, Martha Lucía Jiménez Medina, Diego Campos Cáceres, Jaime Leonardo Bernal Pulido
ID
#20
Abstract

In this paper, we present the current information technology architecture of the Ministry of Foreign Affairs, which is highly aligned to the Colombian e-government strategy and enterprise architecture framework and has allowed the foreign affairs sector to stand first at the e-government ranking of Colombia.

Keywords
Information Technology Management; Foreign Affairs; Information Technology Architecture
Authors
Lina Marcela Morales Moreno, Martha Lucía Jiménez Medina, Diego Campos Cáceres, Jaime Leonardo Bernal Pulido
Conference
ICEGOV2016
URL
ACM Digital Library
#21
;  Diana Carolina Valencia-Tello
ID
#21
Abstract

The greatest challenges of the 21st century demand greater coordination and cooperation between public entities, private sector and communities, which should seize the new opportunities that technological innovations can bring for sustainable development. In Colombia the public policy, "Plan Vive Digital" allowed the reduction of digital divide through connection of remote areas of the country by broadband, using a collaborative governance approach. This enabled the increase of coverage of education, but at the same time it showed new challenges for the quality of education.

Keywords
Collaborative Governance; Digital Divide; Education; Public Policies; Electronic Governance
Authors
Diana Carolina Valencia-Tello
Conference
ICEGOV2016
URL
ACM Digital Library
#22
;  Hamad Almuftah, Vishanth Weerakkody, Uthayasankar Sivarajah
ID
#22
Abstract

Digital diplomacy (also popularly known as e-Diplomacy), is generally defined as the use of information and communication technology for purposes of attaining foreign policy goals. Many experts have particularly defined digital diplomacy as an electronic component of public diplomacy. Although digital diplomacy is an emerging new field with a wide range of important applications in international relations, only a few previous studies have been conducted in this area. This has contributed to a significant research gap. The primary aim of this paper is to provide an analysis of the current e-diplomacy studies based on a systematic literature review research methodology. The results have highlighted two key findings. Firstly, most of the previous studies have been primarily conducted in North America and Europe. Secondly, the majority of studies adopted qualitative methods to gather new empirical evidence to support existing literature and develop new propositions on e-Diplomacy. Finally, based on the findings, the paper highlights a few areas in which further research may be needed in order to help develop the emerging concept of e-Diplomacy.

Keywords
e-Diplomacy; Public Diplomacy; Literature Review
Authors
Hamad Almuftah, Vishanth Weerakkody, Uthayasankar Sivarajah
Conference
ICEGOV2016
URL
ACM Digital Library
#23
;  António Tavares, Delfina Soares, Elsa Estevez
ID
#23
Abstract

Based on the latest trends of government digitization efforts, this paper presents a survey of the literature illustrating how governments are using Information and Communication Technologies (ICT) to deliver public services pursuing concrete development goals and taking into account specific needs of the local context. Based on the survey, we illustrate examples of context-specific public service delivery and propose a research framework to guide future research on the area. The relevance of this work relies on the latest commitment of governments to pursue the 2030 development agenda, since the framework provides a roadmap to further investigate how to locally design public services to achieve sustainable development goals leveraging on ICT.

Keywords
Policy-Driven Electronic Governance; Context-Specific Public Service Delivery; Sustainable Development Goals
Authors
António Tavares, Delfina Soares, Elsa Estevez
Conference
ICEGOV2016
URL
ACM Digital Library
#24
;  Javier Ramos Díaz, Bruno González Cacheda
ID
#24
Abstract

Crowdfunding is already a tangible alternative source of financing that help advocatory movements to cope with the dilemmas and bottlenecks currently affecting social movements, namely obtaining "money or obtaining time", and get resources from "many or few donors". Crowdfunding is also a political instrument in the hands of advocatory movements that efficiently disseminate ideas, concepts and information in ways never explore before through "traditional" information and communication channels. Crowdfunding is also becoming a channel of activating social capital. Besides the crowdfunding allows people to participate in the design, the improvement, the dissemination and the financing of the political and social campaigns, increasing hence the social capital of advocacy movements. The significant higher rate of success of those projects launched by advocatory movements, as compared to the general success rate of crowdfunding observed, suggest that the high level of engagement and involvement generated by social movements are crucial to understand success in Crowdfunding practices in general, and especially among social movements. Spain constitutes a conspicuous case study to explore the Crowdfudning-Advocatory movement nexus given the strong social-economic effects of the economic crisis and the quick and efficient reaction on the part of civil society movements.

Keywords
Crowdfunding; Advocatory Movements; e-Democracy; Financing and Politics
Authors
Javier Ramos Díaz, Bruno González Cacheda
Conference
ICEGOV2016
URL
ACM Digital Library
#25
;  Patricia Totorica, Silvia da Rosa, Nicolás Bianchi, Ximena Sarno, Daniel Sarro, Ana Fierro
ID
#25
Abstract

This paper describes the experience of the first Public Social Innovation Laboratory in Uruguay.

Keywords
Laboratory; Social Innovation; Co-creation
Authors
Patricia Totorica, Silvia da Rosa, Nicolás Bianchi, Ximena Sarno, Daniel Sarro, Ana Fierro
Conference
ICEGOV2016
URL
ACM Digital Library
#26
;  Jeremy Millard, Vishanth Weerakkody, Farouk Missi, Kawaljeet Kapoor, Gayani Fernando
ID
#26
Abstract

The systematic deployment of social innovation has been largely overlooked by policy makers concerned to reduce poverty and promote sustainable development. According to research funded by the European Commission, the policies of international organizations rarely refer to the potential of social innovation, neither generally nor in the context of achieving the 2030 Sustainable Development Agenda. However, a huge number of initiatives around the global are successfully using social innovation approaches, but most do so without using this term. They thereby do not fully understand the potential and strength that a more systematic deployment of social innovation theories, methods and practices could bring. This paper aims to at least partially redress this balance by reporting on evidence derived from the on-going empirical and theoretical research undertaken by the SI-DRIVE research project in relation to policy reduction and sustainable development, in particular by focusing on the governance and policy implications.

Keywords
Social Innovation; Poverty Reduction; Sustainable Development; Governance; Public Policy
Authors
Jeremy Millard, Vishanth Weerakkody, Farouk Missi, Kawaljeet Kapoor, Gayani Fernando
Conference
ICEGOV2016
URL
ACM Digital Library
#27
;  Gianluca Misuraca, Clelia Colombo
ID
#27
Abstract

In a context of economic crisis and ageing population arises the idea of social investment as the preparation of citizens throughout their lives to confront risks. It supposes a better use of public resources, so it can result in considerable savings later on. In this context, a number of innovations are emerging, most enabled by Information and Communication Technologies (ICTs). The aim of this article is to characterize the phenomenon and its underlying elements so to advance a proposal of a conceptual and analytical framework to analyse initiatives promoting social investment with regard to integrated approaches to social services provision.

Keywords
Social Policy; Innovation; Public Services; ICTs; Investment
Authors
Gianluca Misuraca, Clelia Colombo
Conference
ICEGOV2016
URL
ACM Digital Library
#28
;  Irina Grigoryeva, Lyudmila Vidiasova, Denis Zhuk
ID
#28
Abstract

This paper addresses the issue of the possibilities for senior citizens to participate in social processes and political life via ICT and Internet resources use. The following four possible dimensions for inclusion are studied: inclusion into communication practice via ICT and Internet; inclusion into effective government services provision, inclusion into online social discussions and inclusion into democracy processes in electronic forms. The authors conducted the research in Russia using statistical data, conducting opinion polls and social media and e-petition portal analysis. The study found that elderly people in Russia do not actively use e-participation tools and platforms, but that there is a growing need to use government services electronically.

Keywords
Seniors; ICT; Social Inclusion; e-Participation
Authors
Irina Grigoryeva, Lyudmila Vidiasova, Denis Zhuk
Conference
ICEGOV2016
URL
ACM Digital Library
#29
;  Arbi Chouikh, Adegboyega Ojo, Olfa Belkahla Driss
ID
#29
Abstract

Governments are increasing reaching out beyond their organizational boundaries to engage citizens in policy design, co-created and co-delivered public services. While social media platforms have been largely used by government entities for communicating with and obtaining feedbacks on programs and services from citizens; traditional websites remain the primary interaction channel for emerging co-delivered services involving Citizen-to-Government (C2G) interactions. This work explores the affordances of the social media platform as a more natural platform to support not only C2G, but also Citizen-to-Citizen services (C2C) and Intermediary-to-Government (I2G) services. By considering a set of concrete C2C and C2G initiatives, we determine 1) the extent to which social media platform affordances support these initiatives, 2) the relative advantage of using these social media platforms over traditional government websites. Insights from this work should help in moving Government Social Media policies to cover the use of social media channels for C2C, C2G and I2G services.

Keywords
Social Media in Government; Social Media Platform Affordances; Citizen-to-Citizen Service; Citizen-to-Government Service; Intermediary-to-Government; C2C; C2G and I2G
Authors
Arbi Chouikh, Adegboyega Ojo, Olfa Belkahla Driss
Conference
ICEGOV2016
URL
ACM Digital Library
#30
;  Ameni Kacem, Rami Belkaroui, Dhouha Jemal, Haithem Ghorbel, Rim Faiz, Ines Hammami Abid
ID
#30
Abstract

Governments are making considerable efforts in order to enhance citizens' participation in their decision-making and policy processes. In order to understand the citizens' needs, the decision makers need to know more about citizens' behaviors, preferences and ability to use e-government online services. Recently, social media represents a strategic opportunity that can help governments to become more transparent by providing citizens with better services and enhancing information's access in a way that makes them more involved. In this paper, we propose a new conceptual framework that investigates users and communities' profiles based on social media. The aim of this paper is to explore the social citizens' profiles in order to improve and adapt public services, decision making, information sharing, transparency and collaboration enhancing...to the individual's current and relevant needs.

Keywords
e-Government; Social Media; Big Data; User Profile; Recommendation; Open Data
Authors
Ameni Kacem, Rami Belkaroui, Dhouha Jemal, Haithem Ghorbel, Rim Faiz, Ines Hammami Abid
Conference
ICEGOV2016
URL
ACM Digital Library
#31
;  Ayman Alarabiat, Delfina Sá Soares
ID
#31
Abstract

It is widely acknowledge that many of e-Participation initiatives often attract wider audience and face serious limited citizens’ involvement. The use of social media has been seen as a hope to remedy such limitation. However, despite the recently adoption of social media the lack of citizens’ involvement in e-Participation initiatives still remains. This ongoing research paper aims at producing a general overview of e-Participation through social media.

So far, the latest research works on such topic have been predominantly focused on a political context of e-Participation, where politicians-citizens interactions and activities are the central interest of the studies. Little existing studies investigate e- Participation in its own right in government context. The findings also reveal that the majority of e-Participation through social media initiatives are more informative than interactive, since few initiatives have been found that aim to considerably enhance citizen participation in policy decision making.

Keywords
e-Participation; Social Media; Literature Review; e-Government
Authors
Ayman Alarabiat, Delfina Sá Soares
Conference
ICEGOV2016
URL
ACM Digital Library
#32
;  Laurens de Vocht, Ruben Verborgh, Erik Mannens, Rik Van de Walle, Wouter Van den Bosch, Raf Buyle, Bruno Koninckx
ID
#32
Abstract

Travelers expect access to tourism information at anytime, anywhere, with any media. Mobile tourist guides, accessible via the Web, provide an omnipresent approach to this. Thereby it is expensive and not trivial to (re)model, translate and transform data over and over. This inhibits many players, including governments, in developing such applications. This paper reports on the experiences of a project on mobile tourism in Flanders, Belgium where a reusable formalization for the data disclosure was developed. Applying open standards contributed to the achievement of a reusable and interoperable datahub for mobile tourisms. The organized working groups delivered in a re-usable formal specification and serialization of the domain model that is immediately usable for building mobile tourism applications. This increased the awareness and lead to semantic convergence which is forming a regional foundation to develop sustainable mobile guides for tourism.

Keywords
Sustainable Tourism; Mobile Guide; Domain Model; Traveler Experience; Ontology Alignment; Semantic Convergence Process
Authors
Laurens de Vocht, Ruben Verborgh, Erik Mannens, Rik Van de Walle, Wouter Van den Bosch, Raf Buyle, Bruno Koninckx
Conference
ICEGOV2016
URL
ACM Digital Library
#33
;  Mortaza S. Bargh, Sunil Choenni, Ronald Meijer
ID
#33
Abstract

Some organizations have faced serious obstacles for disseminating their data according to the Open Data requirements and characteristics, e.g., for everybody and any use. Often this is the case when the data is of low quality, has (potentially) sensitive information, or has non-interoperable data format and semantics. Not being able to (completely) satisfy the Open Data requirements may have made such organizations to appear incompliant with the ideals and objectives of Open Data, despite their full commitments and efforts for data opening. In this contribution we propose a new paradigm -- called Semi-Open Data paradigm -- in order to frame, acknowledge, and encourage such initiatives and efforts that strive along the Open Data objectives but do not comply with Open Data requirements completely due to some practical constraints. For the proposed Semi-Open Data paradigm we further present an assessment method to measure and categorize Semi-Open Data initiatives objectively. This method offers a better way to assess and reward the extent of organizations' efforts to meet the Open Data characteristics than the current method that checks whether all Open Data requirements are met or not (i.e., by making a binary decision).

Keywords
Measurement Method; Open Data; Open Data Impediments; Open Data Objectives; Semi-open Data Paradigm
Authors
Mortaza S. Bargh, Sunil Choenni, Ronald Meijer
Conference
ICEGOV2016
URL
ACM Digital Library
#34
;  Victoria Köster, Gustavo Suárez
ID
#34
Abstract

In this document, there is a description of the process adopted and the methodology used in Uruguay to engage all stakeholders of the government open data ecosystem, enabling its functioning. Also, it includes the main initiatives carried out, the results obtained and the challenges to be faced to achieve sustainability.

Keywords
Open Government Data; Strategy; Co-creation
Authors
Victoria Köster, Gustavo Suárez
Conference
ICEGOV2016
URL
ACM Digital Library
#35
;  Gustavo Magalhães, Catarina Roseira
ID
#35
Abstract

Open government data is currently used by private sector organizations to create new products and services, and/or to achieve competitive advantage. However, little is known about which barriers are encountered by companies when using the data. The aim of our study is to further extend our understanding of the barriers encountered by firms in the use of open government data, and what is the impact of these barriers on the business. Drawing on interviews with 12 private companies we investigate which barriers are predominant in the commercial use of open government data. Barriers were found mostly in the dimensions of data accessibility, data usability, and interaction. We briefly explore the impact that these barrier can have on the firm, and finally provide suggestions on aspects that can be explored by both governments and firms to improve use of open government data. Our work aims to extend the existing understanding of the commercial use of open government data, as well as to provide insights to both firm managers and government officials in the implementation of open government data strategies.

Keywords
Open Government Data; Commercial Use; Business Strategy; Barriers
Authors
Gustavo Magalhães, Catarina Roseira
Conference
ICEGOV2016
URL
ACM Digital Library
#36
;  Marie Anne Macadar, Jorge Lheureux-de-Freitas, Luiza Schuch de Azambuja, Edimara Mezzomo Luciano
ID
#36
Abstract

The growing number of city inhabitants and continuing rural migration to urban areas demand innovative solutions supported by technology within a new concept of municipal management: smart cities. The initiative "Call Center and Information 156" of the city of Curitiba (Brazil), is examined in this paper with two main purposes: to analyze this smart initiative and carry out a comparative study with related initiative in other Brazilian city (Porto Alegre) and also an American city (Philadelphia). Two smart city models are used here to support the analysis, which concludes that certain manifestations fit into the smart concept while others move away from the concept. The comparative study has found the common, converging and diverging features of each initiative, conducting an evaluation based on smart cities framework.

Keywords
Smart Cities; Smart Governance; Non-emergency Contact Center
Authors
Marie Anne Macadar, Jorge Lheureux-de-Freitas, Luiza Schuch de Azambuja, Edimara Mezzomo Luciano
Conference
ICEGOV2016
URL
ACM Digital Library
#37
;  Marta Pucciarelli, Lorenzo Cantoni, Nadzeya Kalbaska
ID
#37
Abstract

In this paper the digital Douala is presented. Different business categories of the economic capital of Cameroun have been tracked along the years (from 1989 up to 2013) in order to assess their emergence into the online world. Such an analysis is able to provide a full picture of the digital Douala, and of the process of its digitization from the very beginning up to recent years. Data has been collected and has been analysed and discussed taking into consideration not only the axes of time and of economic activity, but also its origin and spatial distribution, so to provide a vivid picture of a hybrid space in the making. Such a cross-time analysis is of particular relevance not only for research, but also for its policy-making implications.

Keywords
ICT4D – ICT for Development; Hybrid City; Cameroon; Development
Authors
Marta Pucciarelli, Lorenzo Cantoni, Nadzeya Kalbaska
Conference
ICEGOV2016
URL
ACM Digital Library
#38
;  Guillermina Cledou, Luís Soares Barbosa
ID
#38
Abstract

By 2050 it is expected that 66% of the world population will reside in cities, compared to 54% in 2014. One particular challenge associated to urban population growth refers to transportation systems, and as an approach to face it, governments are investing significant efforts enhancing public transport services. An important aspect of public transport is ensuring that licensing of such services fulfill existing government regulations. Due to the differences in government regulations, and to the difficulties in ensuring the fulfillment of their specific features, many local governments develop tailored Information and Communication Technology (ICT) solutions to automate the licensing of public transport services. In this paper we propose an ontology for licensing such services following the REFSENO methodology. In particular, the ontology captures common concepts involved in the application and processing stage of licensing public bus passenger services. The main contribution of the proposed ontology is to define a common vocabulary to share knowledge between domain experts and software engineers, and to support the definition of a software product line for families of public transport licensing services.

Keywords
Ontologies; Public Transport Licensing Services; Software Product Lines
Authors
Guillermina Cledou, Luís Soares Barbosa
Conference
ICEGOV2016
URL
ACM Digital Library
#39
;  Hiroko Kudo, Benoit Granier
ID
#39
Abstract

"Smart Cities" are assumed to be based on smart technology, smart people or smart collaboration, assigning citizens significant roles. Despite increasing "citizen participation" in the discourse, there is very little debate on their socio-political implications. While some argue that ICT will enhance democratic debate and empower citizens [45, 18, 8], others concern about the development of Smart Cities "without critical discussions and 'politics'" [55, 5, 53] and notice the lack of attention for the politics of technical choices. This applies in particular to Smart Cities, since they require citizens to change behaviour according to quantitative targets and technological features. Japanese Ministry of Economy, Trade and Industry (METI) launched its Smart City project in 2010. The government set specific criteria in order to ensure the "participation of all the stakeholders" (among which the citizens) and the "lifestyle innovation" [22]. The paper analyses information provided by semi-structured interviews to stakeholders of Japanese Smart Cities; the tools of citizen involvement proved effective in promoting cooperation and achieving significant outcomes in terms of energy consumption reductions, this involvement has not allowed any political debate about core issues such as Smart City, sustainability, and policies. METI and Japanese Smart Cities risk the potential for social innovation [7]. Research on behaviour change and sustainability also suggests that such situation is likely to hinder more significant shift towards sustainable lifestyles [56, 50]. Drawing on analysis of official documents as well as on interviews with each of the four Smart Communities' stakeholders, the paper explains that very little input is expected from Japanese citizens. Instead, ICTs are used by municipalities and electric utilities to steer project participants and to change their behaviour. The objective of Smart Communities would not be to involve citizens in city governance, but rather to make them participate in the co-production of public services, mainly energy production and distribution.

Keywords
Smart City; Japanese Smart Community; Quality of Life; Resilience; Citizen Participation; Citizen Engagement; Co-design; Co-production; Co-creation
Authors
Hiroko Kudo, Benoit Granier
Conference
ICEGOV2016
URL
ACM Digital Library
#40
;  Florencia Gamboa, Marcos A. Malamud, Ana G. Maguitman, Carlos I. Chesñevar
ID
#40
Abstract

Citymis is a web and mobile application, designed for the operational management of reports on municipal utilities. It is very easy to use both for residents and for municipal officials, and was designed especially for small and medium municipalities. Citymis is an EGOV app through which municipalities listen and respond in real time in a collaborative network, significantly reducing the response time and improving the quality of the interaction with citizens. Recent advances in intelligent systems for EGOV have led to the integration of sentiment analysis and argumentation technologies. In this paper we discuss work in progress on an extension of Citymis, called Citymis OpTree, which extends the natural capabilities of Citymis by adding intelligent opinion mining.

Keywords
Government 2.0; e-Governance; Participation; Intelligent Tools
Authors
Florencia Gamboa, Marcos A. Malamud, Ana G. Maguitman, Carlos I. Chesñevar
Conference
ICEGOV2016
URL
ACM Digital Library
#41
;  Luis Terán, Aigul Kaskina
ID
#41
Abstract

Recommender systems are computer-based techniques mainly used on electronic business to reduce information overload and to provide suggestions of products likely to interest a user. This paper presents an ongoing research of recommender systems applied on eGovernment, particularly it is an extension of so-called voting advice applications (VAAs). Traditional VAAs provide recommendations of political parties and candidates focusing on static profiles of users, while the system architecture presented in this work proposes an advanced approach for extending users' profile to a dynamic state. This paper introduces the use of fuzzy profiles that include both, static and dynamic components. The dynamic profile generation contains different elements such as, context-aware information and privacy and trust concerns of users in order to provide different types of output recommendations and visualizations. Then, the system architecture and a prototype implementation of the extended VAA platform are presented. Furthermore, conclusions and outlook for future work will be discussed.

Keywords
Recommender Systems; Voting Advice Applications; Dynamic Profiles; Context-Awareness; Privacy; Trust
Authors
Luis Terán, Aigul Kaskina
Conference
ICEGOV2016
URL
ACM Digital Library
#42
;  Sabrine Ben Abdrabbah, Raouia Ayachi, Nahla Ben Amor
ID
#42
Abstract

The government portals and websites contain a wide range of information and services to help citizens and businesses comply in ease with the government requirements. One of the most important challenges for e-Government services is matching particular needs and interests of citizens and businesses to achieve efficient e-Government services quality. Recommender systems have been proposed to deliver users with the most interesting information service thereby addressing the information overload problem. In this paper, we focus on the implementation of a recommender system in an e-Government context to provide personalized G2C e-services. The proposed approach combines the expert pre-defined categorization of the e-government services and the citizens rating history to identify the relevant services for the active citizen. The efficiency of the proposed e-Government services personalization method is studied via a comparative study with the benchmark item-based and a state-of-the-art recommender system for Government-to-Business e-services. Experimental results show a considerable improvement for the proposed recommendation approach in term of performance and accuracy.

Keywords
E-government Services; Recommendation; Item-based Collaborative Filtering; Temporal Data; Dynamic Community Detection
Authors
Sabrine Ben Abdrabbah, Raouia Ayachi, Nahla Ben Amor
Conference
ICEGOV2016
URL
ACM Digital Library
#43
;  Niels Netten, Susan van den Braak, Sunil Choenni, Maarten van Someren
ID
#43
Abstract

Crisis response organizations operate in very dynamic environments, in which it is essential for responders to acquire all information critical to their task execution in time. In reality, the responders are often faced with information overload, incomplete information, or a combination of both. This hampers their decision-making process, workflow, situational awareness and, consequently, effective execution of collaborative crisis response. Therefore, getting the right information to the right person at the right time is of crucial importance. The task of processing all data during crisis response situations and determining for whom at a particular moment the information is relevant is not straightforward. When developing an information system to support this task, some important challenges have to be taken into account. These challenges relate to the structure and truthfulness of the used data, the assessment of information relevance, and the dissemination of relevant information in time. While methods and techniques from big data can be used to collect and integrate data, machine learning can be used to build a model for relevance assessments. An example implementation of such a framework of big data is the TAID software system that collects and integrates data communicated between first responders and may send information to crisis responders that were not addressed in the initial communication. As an example of the impact of TAID on crisis response, we show its effect in a simulated crisis response scenario.

Keywords
Big Data; Crisis Response for Public Safety; Machine Learning; Relevance Assessments; Information Distribution
Authors
Niels Netten, Susan van den Braak, Sunil Choenni, Maarten van Someren
Conference
ICEGOV2016
URL
ACM Digital Library
#44
;  Alan Freihof Tygel, Judie Attard, Fabrizio Orlandi, Maria Luiza Machado Campos, Sören Auer
ID
#44
Abstract

A worldwide movement towards the publication of Open Government Data is taking place, and budget data is one of the key elements pushing this trend. Its importance is mostly related to transparency, but publishing budget data, combined with other actions, can also improve democratic participation, allow comparative analysis of governments and boost data-driven business. However, the lack of standards and common evaluation criteria still hinders the development of appropriate tools and the materialization of the appointed benefits. In this paper, we present a model to analyse government initiatives to publish budget data. We identify the main features of these initiatives with a double objective: (i) to drive a structured analysis, relating some dimensions to their possible impacts, and (ii) to derive characterization attributes to compare initiatives based on each dimension. We define use perspectives and analyse some initiatives using this model. We conclude that, in order to favour use perspectives, special attention must be given to user feedback, semantics standards and linking possibilities.

Keywords
Open Data; Budget; e-Government
Authors
Alan Freihof Tygel, Judie Attard, Fabrizio Orlandi, Maria Luiza Machado Campos, Sören Auer
Conference
ICEGOV2016
URL
ACM Digital Library
#45
;  Rodrigo Sandoval Almazán, David Valle-Cruz
ID
#45
Abstract

Information technology has reached the judiciary branch, we knowvery little about the impact, challenges and pitfalls of this new adoption. The purpose of this paper is to explore this impact on a different government branch: the judiciary. And focus on the open justice new field of research using some metrics approach at the website portals in the Latin America region. An assessment mode we tested on this region, which has been developed by Sandoval & Gil-García [14] has been used to assess a sample of 25 countries during the month of July, 2015. Findings reveal a great disparity among the different countries in the region and their initial stage of becoming part of the open justice trend.

Keywords
Open Justice; Judiciary; Websites; Metrics; Assessment
Authors
Rodrigo Sandoval Almazán, David Valle-Cruz
Conference
ICEGOV2016
URL
ACM Digital Library
#46
;  Peter Parycek, Ralph Schöllhammer, Judith Schossböck
ID
#46
Abstract

The utilization of new technologies by the public sector differs from the one by private companies and individuals. Regarding technologies that enable transparency, openness and outside participation (those usually associated with the term Open Government), not only a limited knowledge of the relevant technologies and capabilities, but also cultural and organizational factors can hinder their implementation. In this study we analyze such factors and ask about their relevance in the German speaking region. In the working group Open Government in the interdisciplinary research cooperation ISPRAT e.V. researchers used a methodological mix of qualitative and quantitative data. Four focus groups and six telephone interviews within different levels of management in the public sector were conducted to identify the relevant factors. Furthermore, a representative quantitative survey was extended by study-specific questions. As result, three key areas regarding the potential cultural and organizational barriers are presented: information cultures and divergent interests in agencies, limited innovation potential in organizational cultures and limited communication of strategies. From this analysis, further implications and some recommendations are derived.

Keywords
Open Government; Public Sector; Public Administration; Obstacles; German-Speaking Region; Open Government Data
Authors
Peter Parycek, Ralph Schöllhammer, Judith Schossböck
Conference
ICEGOV2016
URL
ACM Digital Library
#47
;  Maximiliano Maneiro, Leonardo Biasotti
ID
#47
Abstract

Taking into account the objectives of consolidation and optimization of the IT resources from the Uruguayan State, AGESIC (Agency for e-Government and Information Society) launched in 2012 "the Cloud" of the President's Office. This was also a result of the constant quest to adopt new trends and set an example to the government agencies. The development of a new Data Center, the knowledge of more than four years working in virtualized platforms, and the rise of tools that have the potential to generate multi-client and self-managed environments, have contributed to the success of this project of deploying the first Infrastructure as a Service (IaaS) solution in the State. The design of the solution, the selection of tools, the lessons learned and best practices are some of the issues covered in this document.

Keywords
Cloud; Consolidation; Optimization; Virtualization
Authors
Maximiliano Maneiro, Leonardo Biasotti
Conference
ICEGOV2016
URL
ACM Digital Library
#48
;  Amizan Omar, Vishanth Weerakkody, Jeremy Millard
ID
#48
Abstract

The derailment of large scale Digitally-Enabled Service Transformation Projects (DEST) in public sector has generated much attention and debate among the research community. However, most of the debates focus on the technology imperatives and / or strategic choices view. The micro-process of institutionalisation involving interplays between actors and structures in forming an institutionalised approach is hardly brought to the surface. Complex structure of government institutions, interaction of actors from various contexts and integration of multiple resources during DEST implementation has made the process of institutionalisation difficult. Combination of Institutional Theory (IT) and Structuration Theory (ST) concepts are used in this paper to examine an exemplar DEST project in the UK -- 'Tell Us Once' (TUO). Findings show that actors and structures played significant roles throughout the institutionalisation stages. The actors reinforced or modified existing structures to suit their actions, and in return, the structure governed the actors' actions, to form desired behaviour. This social phenomenon happened recursively over period of time until a common practice emerged and the desired objective is achieved. The findings provide useful insights on good institutionalisation practices concerning the role of actors and structures within the institutionalisation process.

Keywords
Information System; Digital Transformational; Public Sector; Institutional Theory; Structuration Theory; Change Management; e-Government; Electronic Governance
Authors
Amizan Omar, Vishanth Weerakkody, Jeremy Millard
Conference
ICEGOV2016
URL
ACM Digital Library
#49
;  Raúl Ruggia, Andrea Delgado, Jorge Abin, Laura González, Pablo Garbusi
ID
#49
Abstract

E-Government systems implementing inter-organizational processes based on service orchestration constitute a trend worldwide. Nevertheless, ensuring the consistency of transactions stills remains an open issue. While database transactional protocols (such as two-phase-commit) have been largely applied to enforce data consistency in distributed database systems, they have a limited application in SOA-based environments. Furthermore, providing users a consistent view of the executed business processes requires, among others, using a process notation including transactions as first-class element as well as exception handling mechanisms to address some of these problems. It also requires applying design and modeling best practices and execution guidelines, such as process patterns, to obtain business process models with the desired quality characteristics. This paper addresses these issues and sketches a proposal for business process and data consistency mechanisms to be applied in an e-Government environment.

Keywords
Data Consistency; Process Consistency; Business Processes; e-Government; Inter-organizational Processes; Service Oriented Architecture
Authors
Raúl Ruggia, Andrea Delgado, Jorge Abin, Laura González, Pablo Garbusi
Conference
ICEGOV2016
URL
ACM Digital Library
#50
;  Linda Veiga, Tomasz Janowski, Luís Soares Barbosa
ID
#50
Abstract

Administrative burden represents the costs to businesses, citizens and the administration itself of complying with government regulations and procedures. The burden tends to increase with new forms of public governance that rely less on direct decisions and actions undertaken by traditional government bureaucracies, and more on government creating and regulating the environment for other, non-state actors to jointly address public needs. Based on the reviews of research and policy literature, this paper explores administrative burden as a policy problem, presents how Digital Government (DG) could be applied to address this problem, and identifies societal adoption, organizational readiness and other conditions under which DG can be an effective tool for Administrative Burden Reduction (ABR). Finally, the paper tracks ABR to the latest Contextualization stage in the DG evolution, and discusses possible development approaches and technological potential of pursuing ABR through DG.

Keywords
Administrative Burden; Administrative Burden Reduction; Digital Government; Societal Adoption; Organizational Readiness; Digital Government Evolution; Contextualization
Authors
Linda Veiga, Tomasz Janowski, Luís Soares Barbosa
Conference
ICEGOV2016
URL
ACM Digital Library
#51
;  Mathias Van Compernolle, Laurens De Vocht, Stijn Goedertier, Nikolaos Loutas, Ruben Verborgh, Erik Mannens, Peter Mechant, Vassilios Peristeras, Rik Van de Walle
ID
#51
Abstract

Public administrations are often still organised in vertical, closed silos. The lack of common data standards (common data models and reference data) for exchanging information between administrations in a cross-domain and/or cross-border setting stands in the way of digital public services and automated flow of information between public administrations. Core data models address this issue, but are often created within the closed environment of a country or region and within one policy domain. A lack of insight exists in understanding and managing the life-cycle of these initiatives on public administration information systems for data modelling and data exchange. In this paper, we outline state-of-the-art implementations and vocabularies linked to the core data models. In particular we inventoried and selected existing core data models and identified tendencies in current practices based on the criteria creation, use, maintenance and coordination. Based on the analysis, this survey suggest research directions for policy and information management studies pointing to best practices regarding core data model implementations and their role in linking isolated data silos within a cross-country context. Finally we highlight the differences in their coordination and maintenance, depending on the state of creation and use.

Keywords
Core Data Models; Interoperability; Lifecycle; Inventory; eGovernment; Governance
Authors
Mathias Van Compernolle, Laurens De Vocht, Stijn Goedertier, Nikolaos Loutas, Ruben Verborgh, Erik Mannens, Peter Mechant, Vassilios Peristeras, Rik Van de Walle
Conference
ICEGOV2016
URL
ACM Digital Library
#52
;  Marie-Josée Roy, Marie-Christine Roy, Lyne Bouchard
ID
#52
Abstract

Government boards are being asked to provide more oversight in creating and protecting public value. Much attention has been focused on the implementation of policies, processes and structures aimed at assisting directors with their new role. However, several surveys are reporting that they still do not have the necessary information and knowledge. While many studies have provided valuable insights into information-related issues, there remains a strong need for comprehensive guidelines that can help to determine specific information needs, problems, and solutions. The objective of this paper is to present the roadmap for an action research project that is set to start in 2016. It intends to validate the use of knowledge audit methodology in the context of public boards. The framework should help public organizations and their boards to determine a knowledge strategy that capitalizes on both tacit and explicit knowledge and on communication technologies.

Keywords
Knowledge Audit; Corporate Board Information
Authors
Marie-Josée Roy, Marie-Christine Roy, Lyne Bouchard
Conference
ICEGOV2016
URL
ACM Digital Library
#53
;  Lina Marcela Morales Moreno, Javier Orlando Torres Páez, Javier Sánchez Mogrovejo
ID
#53
Abstract

In this paper, we present an initiative for creating, empowering and making sustainable an open source community for e-government in Colombia, composed by passionate and committed people that collaborate and work jointly for contributing to country development and solving governmental and public problems, through the design, development, test and deployment of e-government products and services.

Keywords
Open Source; Open Source Community; e-Government; Software Development; Software Programming Teams
Authors
Lina Marcela Morales Moreno, Javier Orlando Torres Páez, Javier Sánchez Mogrovejo
Conference
ICEGOV2016
URL
ACM Digital Library
#54
;  J. Ramon Gil-Garcia, Theresa A. Pardo, Megan K. Sutherland
ID
#54
Abstract

Cross-Boundary Information Sharing (CBIS) has become increasingly important for public and private sector entities around the world. Studies critical to advancing what is known, have focused primarily on information sharing and integration among government entities at the same level of government or between governments from different levels. Within the context of government regulation, information sharing typically occurs among a more diverse network of actors and processes with overlapping regulatory responsibilities and information needs. The variety of actors and overlapping regulatory relationships can contribute to a gap between the level and nature of information sharing required for individual actors to meet their obligations. This ongoing research paper looks at the socio-technical nature of information sharing among public and private sector actors and examines what is known about public-public and private-private CBIS sector in order to inform future research.

Keywords
Private Sector; Public Sector; Information Sharing; Standards; Incentives; Trusted Networks; Integrated Data; Interoperability; Public-private Partnerships; Regulation; Cross-Boundary Information Sharing
Authors
J. Ramon Gil-Garcia, Theresa A. Pardo, Megan K. Sutherland
Conference
ICEGOV2016
URL
ACM Digital Library
#55
;  Zhan Liu, Maria Sokhn, Anne Le Calvé, Roland Schegg
ID
#55
Abstract

In today's world, making a good travel plan is not an easy task for most people. However, the situation is even more complicated for people with disabilities. For them, even simple trips, such as travelling to visit a museum or an exposition, have become extremely difficult. A wide variety of travel planning needs to be made days or months in advance, such as where, when, and how to travel, as well as how to get around and how to choose a suitable means of transportation. As a response in this ongoing project, our intention is to apply our proposed solution of linked data technologies in the domains of tourism services and e-governance to build a smart city. In particular, we want to provide useful travel information to people with disabilities and to make their travelling easier.

Keywords
Linked Data; Semantic Web; Disabled Travel; Tourism Destination; Accessibility Information; e-Governance
Authors
Zhan Liu, Maria Sokhn, Anne Le Calvé, Roland Schegg
Conference
ICEGOV2016
URL
ACM Digital Library
#56
;  Ebot Ebot Enaw, Njei Check, Mokube Peter Teke
ID
#56
Abstract

Two decades ago, most of the Sub-Saharan African countries joined the rest of the world in adopting ICTs to improve the delivery of government services. These African countries regarded e-Government with numerous benefits including greater efficiency, improved public services, reduced corruption and enhanced engagement with citizens. Yet, progress in e-gov development in these countries has been relatively slow comparing to other regions of the world [19]. The paper aligns the concept of Project Management Office (PMO) [9] to the public administrative set-up of Cameroon in presenting an organizational framework suitable for e-Government development improvement. This concept is applicable to other Sub-Saharan African countries which have similar organizational challenges.

Keywords
e-Government; Project Management; Project Management Office; Administrative Structure
Authors
Ebot Ebot Enaw, Njei Check, Mokube Peter Teke
Conference
ICEGOV2016
URL
ACM Digital Library
#57
;  Ekaterina Mikhaylova, Sergey Mityagin, Olga Tikhonova, Yuriy Zakharov
ID
#57
Abstract

Informational and analytical support of the authorities is one of the most relevant subject on the development of a decision support system. This article describes the current process of information-analytical support of the authorities by the example of St. Petersburg, Russia, including the analysis of social networks, as well as an analysis of the existing approaches to information and analytical support, and the problems that can be solved by using semi-structured data.

Keywords
e-Government; Information-analytical Support; Semi-structured Data; Social Media; Decision-support System
Authors
Ekaterina Mikhaylova, Sergey Mityagin, Olga Tikhonova, Yuriy Zakharov
Conference
ICEGOV2016
URL
ACM Digital Library
#58
;  Konstantin A. Pantserev
ID
#58
Abstract

The paper is devoted to the problem of the bridging of the "digital gap" between States of Sub-Saharan Africa and well-developed countries. The author undertakes an attempt of theoretical comprehension of the problem of the digital divide and try to understand which kind of measures are undertaken by Sub-Saharan African countries which dispose strictly limited financial and technological resources and are dependent from foreign aid in order to reduce the digital gap and to build an information society in the region.

Keywords
Digital Divide; States of Sub-Saharan Africa; Information Technologies; Information Society; Globalization
Authors
Konstantin A. Pantserev
Conference
ICEGOV2016
URL
ACM Digital Library
#59
;  Maria Sokhn, Alexandre Cotting, Florian Evequoz, Arnaud Zufferey
ID
#59
Abstract

A revolution over the open data approach has gained importance over the last decade. This revolution is based on the information and communication technology and has been catalyzed by open government directives that have emerged. In this paper we present preliminary results of our approach based on dashboards showing selected open government data as a key element for trends visualization, prediction evaluation and decision support.

Keywords
Democracy 2.0; Transparency; Open Data; Dashboards
Authors
Maria Sokhn, Alexandre Cotting, Florian Evequoz, Arnaud Zufferey
Conference
ICEGOV2016
URL
ACM Digital Library
#60
;  Sara D'Onofrio, Noémie Zurlinden, Patrick Kaltenrieder, Edy Portmann, Thomas Myrach
ID
#60
Abstract

Synchronizing mind maps with fuzzy cognitive maps can help to handle complex problems with many involved stakeholders by taking advantage of human creativity. The proposed approach has the capacity to instantiate cognitive cities by including cognitive computing. A use case in the context of decision-finding (concerning a transportation system) is presented to illustrate the approach.

Keywords
Cognitive City; Cognitive Computing; Decision-Finding; Fuzzy Cognitive Map; Mind Map; Transportation
Authors
Sara D'Onofrio, Noémie Zurlinden, Patrick Kaltenrieder, Edy Portmann, Thomas Myrach
Conference
ICEGOV2016
URL
ACM Digital Library
#61
;  Agnes Owuato Odongo, Gideon Cheruiyot Rono
ID
#61
Abstract

Open Government Data (OGD) is where the public sector relinquishes its role as information gatekeeper and become information provider. This realigns power dynamics between the public and private sectors. Open and transparent governments are more accountable to their citizens and less corrupt. Openness generates trust in government, paves way for meaningful citizen participation and more informed and better policies. This paper addresses the question: How does OGD arouse development opportunity generation? To explore and illustrate how development opportunities can be generated using OGD, we proposed a conceptual model that generates noticeable techniques resulting in economic development opportunities. This portrays the contributory pathways between OGD, social factors and technological factors that can generate development opportunities. We looked at overall economic and societal impacts from OGD and examine OGD initiatives as the unit of analysis.

Keywords
Open Government; Open Data; Openness; Transparency and Citizen Participation
Authors
Agnes Owuato Odongo, Gideon Cheruiyot Rono
Conference
ICEGOV2016
URL
ACM Digital Library
#62
;  Viviane Gomes da Silva, Ranniéry Mazzilly Silva de Souza, Mafalda Oliveira, Rafael Lima Medeiros
ID
#62
Abstract

The expansion of information and communication technology (ICT) use in society has conducted an intense movement of inclusion is nevertheless on accessibility has also presented paradoxically notable exclusion of important social groups. This paper presents eyeliners aspects of Web accessibility as a major factor of social and digital inclusion particularly the senior population. Establishes the epistemological approach between sociology and informatics, scientific fields that leverage alternative whose prospects are promising solution to the problem of the digital divide. Based on two studies that manage to know the behavior of the Portuguese senior next to ICT and the improvement of benefits to this social layer when the quality standards meet international accessibility recommendations emerging. Identifies some gaps between the recommendations made by international bodies and professional developers of Web systems; and what has been the cause of this growing exclusion of senior users and others that are achieved by this omission.

Keywords
Web Accessibility; Information and Communication Technology (ICT); Senior
Authors
Viviane Gomes da Silva, Ranniéry Mazzilly Silva de Souza, Mafalda Oliveira, Rafael Lima Medeiros
Conference
ICEGOV2016
URL
ACM Digital Library
#63
;  Lina Marcela Morales Moreno, Andrés Hernando Ruíz Orjuela, Carlos Ernesto Rodríguez, Javier Orlando Torres Páez
ID
#63
Abstract

In this paper, we present the ongoing results on the implementation of the IT-focused e-procurement strategy of Colombia. The adoption of IT pricing framework agreements has enabled Colombian public agencies to achieve a higher level of rationalization over IT investment and reduce procurement time, effort and cost.

Keywords
IT Procurement; Government Procurement; e-Procurement; Pricing Framework Agreements
Authors
Lina Marcela Morales Moreno, Andrés Hernando Ruíz Orjuela, Carlos Ernesto Rodríguez, Javier Orlando Torres Páez
Conference
ICEGOV2016
URL
ACM Digital Library
#64
;  Olga Parkhimovich, Vitaly Vlasov
ID
#64
Abstract

The purpose of this paper is to describe the research plan of developing methodology for evaluation open budget datasets on municipal level. The aim of this methodology is to identify criteria for complex estimation of open budgets based on different aspects, such as dataset format, metadata about dataset, the access of dataset, dataset quality. The results of this study could be used for preparing recommendations for municipal government officials, who are involved in the development and publication of municipal budget datasets.

Keywords
Open Data, Open Budget, Government Data, Open Spending, Methodology for Evaluation
Authors
Olga Parkhimovich, Vitaly Vlasov
Conference
ICEGOV2016
URL
ACM Digital Library
#65
;  Radomir Bolgov, Vitalina Karachay
ID
#65
Abstract

The issue of effective usage of ICT, including e-governance instruments, plays a vital role in studying the effectiveness of Eurasian integration processes because of dynamic transformation in the Eurasian Region. Thus, the issue of e-governance institutions development influence on the Eurasian integration is in a great urgency. The paper provides first steps in the institutional analysis of e-governance system in the countries of Eurasian Economic Union (EAEU), in particular, in Russia. Based on structural analysis of e-governance institutional system development in the EAEU member-states (Russia, Belarus, Kazakhstan, Armenia, Kyrgyzstan), the preliminary institutional maturity model of e-governance development in EAEU is planned to be developed in future research.

Keywords
e-Governance; Institutional Analysis; Organizational Model; Eurasian Economic Union (EAEU); Eurasian Integration
Authors
Radomir Bolgov, Vitalina Karachay
Conference
ICEGOV2016
URL
ACM Digital Library
#66
;  Anca Goron, Carlos Iván Chesñevar
ID
#66
Abstract

Nowadays, public services can be modeled, analyzed and implemented using notations and tools for the business process (BP) abstraction. Applying such an approach allows public administrations (PAs) to better react to the undergoing transformation in service provisioning, improving service quality in order to satisfy citizens and business requests while coping with decreasing budgets. This paper introduces a novel approach to verifying administrative processes based on HLMC, a hybrid logic model checker.

Keywords
Compliance Checking; Business Event Logs; Hybrid Logics; Model Checking
Authors
Anca Goron, Carlos Iván Chesñevar
Conference
ICEGOV2016
URL
ACM Digital Library
#67
;  Ricardo Crespo, Daniela Manuschevich, Fernando Crespo, Gastón Concha, Abbas Rajabifard
ID
#67
Abstract

This study proposes the use of a novel mathematical modeling approach denoted as inverse model for urban planning to support local government decision-making process. As opposed to traditional methods, the point of departure is a desired future defined by stakeholders followed by the question "what shall we need to do today to get there". We test the power of the proposed method using a land-use change model in a region in the south Chile to control future conflicts around land-ownerships between the population and the dominant indigenous ethnic group. Results of the model are expected to help local government with the actions to be made today to avoid conflicts in the future. Additionally we expect this study to be the starting point of a smart governance framework project in which the definition of desire future scenarios can be assisted by electronic means such as 3D visualization software.

Keywords
Inverse-model; Urban Planning; Land-Use Change Model; Smart Governance
Authors
Ricardo Crespo, Daniela Manuschevich, Fernando Crespo, Gastón Concha, Abbas Rajabifard
Conference
ICEGOV2016
URL
ACM Digital Library
#68
;  Paul Kariuki
ID
#68
Abstract

Active citizen engagement remains a principle tenet of South African democracy that is rooted in the Constitution and supported by various laws. However, as the country's democracy continues to mature, citizen engagement has been reduced to tokenism in many aspects of local governance. An earnest quest by ordinary citizens to make their voices heard has been an ongoing trend. This paper presents preliminary findings of an ongoing project on community experiences of engaging elected political representatives using mobile phone technology. It recommends that citizens be capacitated to use social media platforms to maximize such engagement.

Keywords
South Africa; Mobile Phone Technology; Political Leaders; Citizens; Engagement
Authors
Paul Kariuki
Conference
ICEGOV2016
URL
ACM Digital Library
#69
;  Cláudio Sonáglio Albano, Leonardo Bidese de Pinho
ID
#69
Abstract

This paper describes data opening process in a Brazilian federal university. The work involves different sectors of the university. Main results are to identify process data to publish, internal in the government and from society demand, benefits and barriers of the process.

Keywords
Benefits; Barriers; Federal University; Open Government Data
Authors
Cláudio Sonáglio Albano, Leonardo Bidese de Pinho
Conference
ICEGOV2016
URL
ACM Digital Library
#70
;  Gabriela Viale Pereira, Marie Anne Macadar, Maurício Gregianin Testa
ID
#70
Abstract

Considering the complex and dynamic challenges of the digital age, a holistic perspective is important for continued development of governance. This ongoing research addresses the following question: Which factors are related to the design of smart city initiatives in a holistic perspective? Therefore, this article aims to develop a multidimensional framework of smart city governance initiatives, considering aspects of the sociotechnical approach. To explore and illustrate it this study takes the perspective that by improving the quality of life and working on the changes in government workforce through technology the results from smart city initiatives will include holistic factors of the urban system. The contribution of this study is the extending of smart city research in a sociotechnical view.

Keywords
Smart Cities; Smart Governance; Sociotechnical Approach; Holistic Factors; Societal Trends; Quality of Life
Authors
Gabriela Viale Pereira, Marie Anne Macadar, Maurício Gregianin Testa
Conference
ICEGOV2016
URL
ACM Digital Library
#71
;  Daniel Velo, Sandra Sayanes, Nancy Ibarra
ID
#71
Abstract

In this document, we describe the Multi-channel and Comprehensive Strategy of Citizen Service carried out by the Presidency of the Republic of Uruguay through the country's e-Government Agency (AGESIC). Uruguay is divided into 19 provinces where Governmental Organizations, which are proceedings' and service providers, are concentrated mainly in the 19 capital cities. This means that a large number of population must go from their domicile to the different offices in order to carry out a proceeding. The Citizen Service Strategy seeks to bring the State closer to citizens by shortening distances, eliminating technological and/or accessibility barriers, providing proceedings and services that may allow narrowing the existing gap between capital cities and smaller towns or remote communities, thus supplementing what they offer nowadays. These services are offered through different service channels so that the citizen may choose the one that he/she prefers or the one that matches his/her possibilities, resources or knowledge. AGESIC develops this strategy by using the technological tools available and joining forces with different Organizations so that their proceedings may be available throughout the country, whether by phone at 0800 INFO; by e-mail at the address: atencionciudadana@agesic.gub.uy, or in person through the setting up of Citizen Service Stands -- PAC in over 115 locations throughout the country, locations situated mostly in small and remote communities.

Keywords
Citizen Services; Public Services; Multi-Channel; Integrity; Quality; Focus on the Citizen; Reliability; Accessibility; Availability; Equality of Access
Authors
Daniel Velo, Sandra Sayanes, Nancy Ibarra
Conference
ICEGOV2016
URL
ACM Digital Library
#72
;  Valeria Colombo, Dinorah Alifa
ID
#72
Abstract

The purpose of this paper is to describe the strategy and implementation activities developed by AGESIC (Agency for e-Government and Information Society) during 2015 in Uruguay to improve citizen inclusion in the Information and Knowledge Society, and to empower citizens to exercise their rights.

Keywords
Citizen; Empowerment; Inclusion; Education; Digital Skills
Authors
Valeria Colombo, Dinorah Alifa
Conference
ICEGOV2016
URL
ACM Digital Library
#73
;  Fadi Salem
ID
#73
Abstract

Social media is used in a wide range of governance and civic engagement activities. In democracies, it is becoming a mainstream contributor to policymaking and political participation. Meanwhile, the literature on non-democratic states largely views its role as an influencer of bottom-up collective action or as a top-down channel for service delivery. In such "closed" settings, the influence of social media on policymaking is not thoroughly addressed. Do participatory social media applications affect policymaking in non-democracies, beyond the two prevailing views? This paper explores this question by extracting lessons from the UAE's "national brainstorming session"; a rare large-scale social media initiative for policy formulation in a region not much used to public engagement in governance. Based on an in-depth case study, the findings suggest that social media can influence policy formulation in non-democratic settings; highlighting an area for further research.

Keywords
Social Media; Open Governance; Public Engagement; e- Participation; Policymaking; UAE
Authors
Fadi Salem
Conference
ICEGOV2016
URL
ACM Digital Library
#74
;  Voahangy Rakotonirina, Harilanto Raoelson
ID
#74
Abstract

In the process of modernization of public procurement, the Government of Madagascar is committed to integrating ICT within the public administration, in particular, the Ministry of finance and Budget (MFB) through the PPRA. Although the main challenges of the MFB is to ensure public procurement efficiency and sound management of public funds, the efforts to achieve better results have not halted procurement malfunctions such as lack of transparency, unequal access and treatment to the public procurement and corruption.

Keywords
e-Procurement; Governance; Poverty; Development; ICT; Administrative Reform; e-Government; Public Procurement; Modernization; Transparency; Public Expenditure; Corruption; Equal Access; Equal Treatment
Authors
Voahangy Rakotonirina, Harilanto Raoelson
Conference
ICEGOV2016
URL
ACM Digital Library
#75
;  Mikhail Bundin, Aleksei Martynov
ID
#75
Abstract

The enormous popularity of social networking services makes public authorities and officers to become active users of social networks sites. The Russian Federal Government also has surrendered to the global tendency of using social media for public needs in order to achieve openness and transparency as well as to increase citizens' participation. The most visible changes revealed in 2013 after a series of legal and policy acts on Open Government. Regardless positive changes in official policy towards social media based on recognition of their influence on social opinion the state has not provided a coherent regulation for using social media.

Keywords
Social Network Sites; Social Media; e-Government; Regulation; Russia
Authors
Mikhail Bundin, Aleksei Martynov
Conference
ICEGOV2016
URL
ACM Digital Library
#76
;  Roxana Perazzo
ID
#76
Abstract

Agesic works on a project whose main goal is to achieve a high percentage of State proceedings and services being electronic, using for that the new technologies and the agency's technological assets. The selected tool was Orbeon Forms.

Keywords
Formalities; Electronic Forms; Forms Tools; Orbeon
Authors
Roxana Perazzo
Conference
ICEGOV2016
URL
ACM Digital Library
#77
;  Gisele S. Craveiro, Jorge A. S. Machado, Jutta S. Machado
ID
#77
Abstract

To this date, governments, civil society organizations, and private sector representatives consider Open Government Data as a building block for open government, as they see it as a key enabler of improved service delivery, transparency, and public engagement. But scientific literature also presents and discusses challenges and barriers to the effective citizen empowerment, especially among the most marginalized ones. Unequal skills, resources and time have a big impact on who is making use of OGD. The reach they can have using OGD, as data literacy and skills of individual groups of citizens, and their access to technology, should also be considered. The goal of this research is to analyze the output, outcomes and/or impacts that a network of organizations, institutions and individuals derives from OGD through a case study in the city of São Paulo focusing on a budget-transparency tool used by unskilled citizens.

Keywords
Open Government; Open Government Data; Budget Transparency; Citizen Empowerment; Outcomes; Impact
Authors
Gisele S. Craveiro, Jorge A. S. Machado, Jutta S. Machado
Conference
ICEGOV2016
URL
ACM Digital Library
#78
;  Daniel J. Caron, Jean-Patrick Villeneuve, Marlen Heide
ID
#78
Abstract

This paper investigates and tries to structure endogenous causes of the inappropriate creation, storage and management of public records (upstream dynamics of transparency). The research is a still on-going exploratory analysis of so-far under-researched upstream transparency deficiencies. Recent transparency scandals in the US and Canada demonstrate access provisions need to be complemented with rules, regulations and cultures linked to the entire documentary process; from creation to access. The cases selected reveal challenges linked to digital communication and information, thus pointing to a lack of culture, regulation or simply uncertainty in light of public administration's increased use of ICT tools.

Keywords
Transparency; Information Management; ICT
Authors
Daniel J. Caron, Jean-Patrick Villeneuve, Marlen Heide
Conference
ICEGOV2016
URL
ACM Digital Library
#79
;  Miklós Gábor
ID
#79
Abstract

In the modernization of public administration transparency and efficiency of the procedures is a key issue. The combination of process management and ICT empowers the institutional and human capacity building. The paper describes the process management aspect of public administration and introduces a specific solution (ProKEX) which integrates process modelling, text mining, ontology building, and adaptive testing as a tool for knowledge elicitation and transfer. The solution is illustrated by a case study.

Keywords
Process Management; Ontology; Adaptive Test; Knowledge Transfer
Authors
Miklós Gábor
Conference
ICEGOV2016
URL
ACM Digital Library
#80
;  Beatriz Barreto Brasileiro Lanza, J. Ramon Gil-Garcia, Jim Costello, Derek Werthmuller
ID
#80
Abstract

Based on a review of recent literature and a set of group and individual interviews, this poster proposes a preliminary multidimensional framework to assess an agency's readiness for mobile government. The poster also shows how these dimensions have been integrated into a tool called Mobile-Readiness Assessment, which public managers can use to better understand mobile technologies and help them ask the right questions before starting any mobile government project.

Keywords
Mobile Government; Capability Assessment; Multidimensionality of e-Government; Mobile Capability; Readiness; Assessment Tool; Digital Government; Electronic Government
Authors
Beatriz Barreto Brasileiro Lanza, J. Ramon Gil-Garcia, Jim Costello, Derek Werthmuller
Conference
ICEGOV2016
URL
ACM Digital Library
#81
;  Patricia Pesado, Nicolás Galdamez, César Estrebou, Adrian Pousa, Ismael Rodriguez, Sebastián Rodriguez Eguren, Franco Chichizola, Ariel Pasini, Armando De Giusti
ID
#81
Abstract

This paper presents results of a research on electronic voting carried out by the Institute of Research in Computer Science LIDI of the School of Computer Science of the National University of La Plata, Argentina, as part of research in e-Government developed since 2003. In particular, the topic of electronic vote has generated various experiences that allowed developing different election models for public and private environments. These experiences have resulted in the transfer of technology to several sectors.

Keywords
e-Government; Electronic Vote; Internet Voting
Authors
Patricia Pesado, Nicolás Galdamez, César Estrebou, Adrian Pousa, Ismael Rodriguez, Sebastián Rodriguez Eguren, Franco Chichizola, Ariel Pasini, Armando De Giusti
Conference
ICEGOV2016
URL
ACM Digital Library
#82
;  Armando Lopes Dias-da-Fé, Delfina Gomes, Lídia Oliveira
ID
#82
Abstract

Driven by new technologies and the success of the private sector, governments are migrating part of its activities for the Web environment. This movement has originated changes in the relationship between the state and society. This PhD thesis aims to analyse how and why technological innovations, in particular e-government (e-gov) programs, the State and accounting interacted, using Accounting and the State and the concepts of accountability, control and corporate governance as theoretical framework. As research methods we will use the documental analysis to collect the occurred changes in the relationship between companies and the State mediated by Accounting in Brazil during 1995-2014, and surveys to obtain the perception of key actors in this process. This study aims at contributing to a better understanding of power relations of the institutional forces that can influence the field of accounting regulation, as well as, to the literature about Accounting and the State, from the point of view of practical aspects and the possible factors that had influenced the implementation and evolution of e-government in Brazil.

Keywords
e-Government; Accounting; State; Technological Innovations; Brazil
Authors
Armando Lopes Dias-da-Fé, Delfina Gomes, Lídia Oliveira
Conference
ICEGOV2016
URL
ACM Digital Library
#83
;  Yolanda Martínez Mancilla
ID
#83
Abstract

The growing relevance of Information and Communications Technologies (ICT) presents an opportunity to use them as enhancing mechanisms for the broadening of individual capabilities. Since women still face important gender gaps in developing countries, public policies targeting digital inclusion and the expansion of informational capabilities, should understand the access and use of ICTs as means for gender gap reduction. Considering this context and following Amartya Sen's "Capability Approach" notion, this study proposes a digital inclusion program impact evaluation to analyze the level of acquisition of informational capabilities and the degree in which these foster the adoption of ICTs in daily life of urban women living in poverty conditions. Such analysis will be conducted through a Randomized Control Trial (RCT) with women, beneficiaries of the Mexican government's poverty alleviation program Prospera. This will be done seeking to analyze how such adoption of ICTs can contribute to development by delivering more freedoms and control to people over their own lives.

Keywords
Information and Communications Technology (ICT); Digital Inclusion; Development; Informational Capabilities; Gender Gap; Impact Evaluation; Randomized Control Trials (RCTs)
Authors
Yolanda Martínez Mancilla
Conference
ICEGOV2016
URL
ACM Digital Library
#84
;  Teresa Chikerema, Nehemiah Mavetera, Mmaki Jantjies
ID
#84
Abstract

e-Government (eGov) is a global phenomenon. Developing and developed countries are coming up with initiatives for its implementation. However, eGov benefits are not universally enjoyed, to some it is seemingly a paradox. Despite a vast amount of research in the eGov field, past researches on eGov emphasize on the lack of theoretical lenses, methodical and methodological shortcomings in presenting the status of eGov. Particular to the Governments in the Southern African Development Community (SADC) is that they share a socio-technical context. The eGov frameworks that are used by the SADC member states do not take into consideration the peculiarity of this community; and consequently has led to the continued low adoption of eGov from the perspectives of both the supply and the demand sides. This study, therefore explores the factors that influence and pursue possibilities that promote eGov adoption in the southern African community. This study will be approached from the lenses of Technology Acceptance Mode (TAM)l, the Actor-Network Theory (ANT) and Innovation Translation (InT) coupled with design thinking to align the designer expertise with the user needs. A mixed method approach will be used. As a consequence of this paper, a context based framework for implementing eGov strategy will be presented to facilitate the decision making needed for the implementation of the initiatives in the region.

Keywords
e-Government; Context; SADC; TAM; Actor-Network Theory; Socio-technical; Design Thinking
Authors
Teresa Chikerema, Nehemiah Mavetera, Mmaki Jantjies
Conference
ICEGOV2016
URL
ACM Digital Library
#85
;  Beatriz Barreto Brasileiro Lanza
ID
#85
Abstract

Mobile government could be conceptualized as the use of diverse mobile technologies to provide information and services to citizens, businesses, and other stakeholders. Governments around the world, particularly in developing countries, are finding mobile strategies to be useful in reaching their citizens, including disadvantaged groups. In fact, individuals are increasingly using cell phones to access information and this trend is becoming stronger with the improvement of long-range technologies and the high penetration of mobile devices in developing countries. However, their use to deliver government services to citizens remains generally low. This research argues that the government use of Short Message Service to offer information and services to citizens is low due to a lack of a clear and actionable business model for this technology. Thus, the purpose of this research is to propose a conceptual business model for SMS-based government services, based on the Configuration Theory.

Keywords
Mobile Government; Business Model; Configuration Theory; SMS; Short Message Service
Authors
Beatriz Barreto Brasileiro Lanza
Conference
ICEGOV2016
URL
ACM Digital Library
#86
;  Ayman Alarabiat
ID
#86
Abstract

Electronic Participation (e-Participation) initiatives, seen as the use of information and communication technology (ICT) for facilitating citizen participation in the policy decision making process, have often had a limited success of citizens' engagement. Despite utilizing social media as a potential solution to remedy this limitation, many of such initiatives particularly those sponsored by governments, continue to suffer of low citizen involvement. This fact raises crucial questions about citizens' incentives, attitude and adoption towards this interaction. While e-Participation initiatives seek to empower citizens with ICT so as to be able to involve and impact decision making processes. Typically, examining and predicting citizens' engagement cannot exclude the possibility role of various human behavior factors besides technology one. Significantly, information systems (IS) discipline consider the intersection of artifacts, humans, and tasks when investigate a phenomenon and reveals several theoretical models primarily developed from in psychology and sociology theories. In thus, the current in progress research ultimate aim to derive and validate an integrative citizen adoption model. The model will be based on distilled the main critical social, behavior and technological factors related to the explanation and prediction of citizen' adoption to involve in government-led e-Participation initiatives through social media.

Keywords
e-Participation; Social Media; Information System; Citizen Adoption
Authors
Ayman Alarabiat
Conference
ICEGOV2016
URL
ACM Digital Library
#87
;  David Valle-Cruz
ID
#87
Abstract

This study is based on the conceptualization of Electronic Government (E-Government) as the use of Information and Communication Technologies (ICTs) applied in Government. However there is a lack of studies on areas of emerging technologies. In particular, this research is situated in the field of E-Government, often called digital government or virtual government. The research is based on the dynamic interaction between emerging technologies and organizational factors in governmental agencies of a developing country, in order to answer two questions: What emerging technology factors mediated by organizational variables of government agencies facilitate transparency and efficiency, and reduce corruption in governments? How do these technological, organizational factors interact and affect transparency, efficiency and corruption? with the perspective of the Technology Enactment Theory. Methodology is based on two study cases of the State of Mexico. Preliminary results have found an existing lack of studies in the area of emergent technologies in government, and citizens' perception based on E-Government tools that could be useful to improve government services.

Keywords
Emerging Technologies; Dynamic Interaction; e-Government
Authors
David Valle-Cruz
Conference
ICEGOV2016
URL
ACM Digital Library
#88
;  Luz Maria Garcia-Garcia
ID
#88
Abstract

The objective of this research is to analyze two important aspects: first is the centrality of the user in e-Government projects and the second is e-government processes associated with migration. Regarding the former, studies of egovernment have not addressed in depth the centrality of the citizen. They have partially studied some way, either from the supply side or the demand side, so this study aims to analyze the three elements: organizational process, web portal, and necessities and capabilities from the perspective of the citizen. Furthermore, this study aims to address migration issues, in particular the modernization of National Institute of Migration at the Mexico's southern border, in Tapachula Chiapas the border with Guatemala, specifically with those migrants who came to Mexico for labor objectives.

Keywords
User-centered e-Government; Migration Management; Labor Migration; Mexico; Guatemala
Authors
Luz Maria Garcia-Garcia
Conference
ICEGOV2016
URL
ACM Digital Library
#89
;  Ariel Pasini, Patricia Pesado
ID
#89
Abstract

Electronic Government (EGOV) refers to the use of digital technologies for improving government interactions with citizens and businesses. A major area in EGOV research is service delivery, and several classifications are available to categorize services provided by government institutions. However, there are also EGOV services that are delivered by non-government entities, like public registries, universities, and others. In particular, universities are institutions that have their own internal democratic government and have a great degree of autonomy from the political government. This paper presents findings of a literature review of research work produced in the last five years on the area of EGOV and quality assessment of EVOV services, from a Computer Science perspective, with special focus on EGOV services delivered by universities.

Keywords
e-Government; Quality Model; Quality Assessment; University e- Government Services
Authors
Ariel Pasini, Patricia Pesado
Conference
ICEGOV2016
URL
ACM Digital Library

Institutions

Patron
  • Presidency of the Eastern Republic of Uruguay

 

Co-organized by
  • Agency for Electronic Government and Information Society, Uruguay
  • United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV)

 

In collaboration with
  • United Nations Educational, Scientific and Cultural Organization (UNESCO)

Comittees

Conference Committee

José CLASTORNIK, AGESIC, Uruguay, Conference Chair
Getachew ENGIDA, UNESCO, France, Conference Chair
Tomasz JANOWSKI, UNU-EGOV, Portugal, Series Coordinator
John BERTOT, University of Maryland, USA, Programme Chair
Elsa ESTEVEZ, UNU-EGOV, Portugal, Programme Chair
Sehl MELLOULI, Laval University, Canada, Programme Chair
Jorge ABIN, AGESIC, Uruguay, Liaison Chair
Paul HECTOR, UNESCO, France, Liaison Chair
Diana Parra SILVA, AGESIC, Uruguay, Organization Chair
Alejandra ERRAMUSPE, AGESIC, Uruguay, Communication Chair

 

Steering Committee

John BERTOT, University of Maryland, USA
Wojciech CELLARY, Pozna? University of Economics, Poland
Radha CHAUHAN, National e-Governance Division, India
Elsa ESTEVEZ, UNU-EGOV, Portugal
Paul HECTOR, UNESCO, France
Tomasz JANOWSKI, UNU-EGOV, Portugal (Chair)
Marijn JANSSEN, Delft University of Technology, Netherlands
Theresa PARDO, Center for Technology in Government, USA

 

Organizational Committee

Juan Manuel BERTON, Information Society Department, AGESIC, Uruguay
Natalia CHIAPPE, Communications Department, AGESIC, Uruguay
Susana DORNEL, Information Society Department, AGESIC, Uruguay
Mariana LAMEIRAS, Proceedings, UNU-EGOV, Portugal
Juan Pablo MENDEZ, Communications Department, AGESIC, Uruguay
Diego MORAES, Communications Department, AGESIC, Uruguay
Diana Parra SILVA, AGESIC, Uruguay (Chair)
Mário PEIXOTO, Communication and Proceedings, UNU-EGOV, Portugal
Adriana PELAEZ, Communications Department, AGESIC, Uruguay
Ignacio VELASCO, Information Society Department, AGESIC, Uruguay

 

Programme Committee

Jorge ABIN, AGESIC, Uruguay
Gbenga ADEBUSUYI, State Government of Osun, Nigeria
Ganesh ADHIKARI, Ministry of Home Affairs, Nepal
Luís AMARAL, University of Minho, Portugal
Dennis ANDERSON, St. Francis College, USA
Kim ANDREASSON, DAKA Advisory AB, Sweden
Johanna AWOTWI, Centre for e-Governance, Ghana
Luís Soares BARBOSA, University of Minho, Portugal
Maria BEEBE, Global Networks, USA
Mesfin BELACHEW, Ministry of Communication and Information Technology, Ethiopia
Elena BELLIO, Bocconi University, Italy
Hatem BEN-STA, University of Tunis at El Manar, Tunisia
Lyudmila BERSHADSKAYA, ITMO University, Russia
John BERTOT, University of Maryland, USA (Chair)
Luca BUCCOLIERO, Bocconi University, Italy
Luis M. CAMARINHA-MATOS, Universidade Nova de Lisboa, Portugal
Lorenzo CANTONI, Università della Svizzera italiana, Switzerland
Javier CARRANZA, GeoCensos, Colombia
João Álvaro CARVALHO, University of Minho, Portugal
Wojciech CELLARY, Poznan University of Economics, Poland
Narciso CERPA, University of Talca, Colombia
Yannis CHARALABIDIS, National Technical University Athens, Greece
Yu-Che CHEN, University of Nebraska at Omaha, USA
Carlos CHESÑEVAR, Universidad Nacional del Sur, Argentina
Venkatesh CHOPPELLA, International Institute of Information Technology Hyderabad, India
Soon Ae CHUN, City University of New York, USA
Gaston CONCHA, Santo Tomás University, Philippines
Meghan COOK, University at Albany, USA
Antonio CORDELLA, London School of Economics, UK
Rama Krushna DAS, National Informatics Centre, India
Sharon DAWES, University at Albany, USA
Rahul DE’, Indian Institute of Management Bangalore, India
Elsa ESTEVEZ, UNU-EGOV, Portugal (Chair)
Julio FERNANDEZ, Universidad ORT Uruguay, Uruguay
Pablo FILLOTTRANI, Universidad Nacional del Sur, Argentina
Susana FINQUELIEVICH, Buenos Aires University, Argentina
Mila GASCO, ESADE Business and Law School, Spain
Åke GRÖNLUND, Örebro University, Sweden
Karim HAMZA, American University in Cairo, Egypt
Paul HECTOR, UNESCO, France
Florian HENNING, Maastricht University, Netherlands
C. S. Bryan HO, University of Macau, Macau SAR, China
M Sirajul ISLAM, Örebro University, Sweden
Tomasz JANOWSKI, UNU-EGOV, Portugal
Marijn JANSSEN, Delft University of Technology, Netherlands
Nadzeya KALBASKA, Università della Svizzera italiana, Switzerland
Atreyi KANKANHALLI, National University of Singapore, Singapore
Meelis KITSING, Estonian Business School, Estonia
Ralf KLISCHEWSKI, German University in Cairo, Egypt
Hiroko KUDO, Chuo University, Japan
Emmanuel LALLANA, Ideacorp, Brazil
Calvin LEONG, MSARG, Macau SAR, China
Monica LIU, Fudan University, China
Nuno LOPES, UNU-EGOV, Portugal
Luis LUNA-REYES, University at Albany, USA
Dragana MAJSTOROVIC, University of Koblenz-Landau, Germany
Sehl MELLOULI, Laval University, Canada (Chair)
Jeremy MILLARD, Danish Technological Institute, Denmark
Yuri MISNIKOV, University of Leeds, United Kingdom
Harekrishna MISRA, Institute of Rural Management Ananda, India
Taewoo NAM, Myongji University, Republic of Korea
Morten Meyerhoff, NIELSEN, Tallinn University of Technology, Estonia
Adegboyega OJO, NUI Galway, Ireland
Theresa PARDO, University at Albany, USA
Peter PARYCEK, Danube-University Krems, Austria
Manas PATRA, Berhampur University, India
Marco PERES, Universidad Externado de Colombia, Colombia
Vassilios PERISTERAS, European Commission, Greece
Miguel PORRUA, Inter-American Development Bank, USA
Edy PORTMANN, University of Bern, Switzerland
Marco PRANDINI, University of Bologne, Italy
Gabriel PURON-CID, Centro de Investigación y Docencia Económicas, Mexico
Voahangy RAKOTONIRINA, University of Antananarivo, Madagascar
Scott ROBERTSON, University of Hawaii, USA
Franco ROBLEDO, University of the Republic, Uruguay
Alexander RYJOV, Moscow State University, Russia
Jenny Marcela SANCHEZ-TORRES, Colombia National University, Colombia
Rodrigo SANDOVAL-ALMAZAN, Mexico State Autonomous University, Mexico
Melissa SIEGEL, Maastricht University, Netherlands
Flavio S. Correa da SILVA, São Paulo University, Brazil
Hamida SKANDRANI, Tunis Superior Management Institute, Tunisia
Delfina SOARES, University of Minho, Portugal
Henk SOL, University of Groningen, Netherlands
Fabro STEIBEL, IDRC, Canada
Evgeny STYRIN, Center for Technology in Government, USA
Efthimios TAMBOURIS, University of Macedonia, Greece
António TAVARES, University of Minho, Portugal
Louise THOMASEN, coThomasen, Denmark
Dmitrii TRUTNEV, ITMO University, Russia
Linda VEIGA, University of Minho, Portugal
Neeta VERMA, National Informatics Centre, India
Claudia VIANA, University of Minho, Portugal
Peter WINSTANLEY, Scottish Government, UK
Tung-Mou YANG, National Taiwan University, Taiwan
Cristina ZERPA, AGESIC, Uruguay
Jing ZHANG, Clark University, USA
Lei ZHENG, Fudan University, China
Saleem ZOUGHBI, Global Advisor, Palestine
Cristina ZUBILLAGA, Montevideo Government, Uruguay

 

Additional Reviewers

Ling-Chun HUNG
Peter MORALES
Robert NIEWIADOMSKI
Vijaya SEKHAR
Robert WU
Yi-Jung WU


Institutions