ICEGOV2014 – ICEGOV2019
Conference theme

The Rise of Data Post-2015 - Empowered Citizens, Accountable Institutions

Guimarães, Portugal

27 - 30 October 2014

Summary

The 8th International Conference on Theory and Practice of Electronic Governance (ICEGOV2014) took place in Guimarães, Portugal, from 27 to 30 October 2014, under the high patronage of His Excellency, the President of the Portuguese Republic. It was co-organized by the University of Minho, the Agency for Administrative Modernization and the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV). ICEGOV2014 featured a rich academic, capacity-building and network-building program of keynote lectures, plenary discussions, paper tracks (that included tutorials, paper sessions and workshops), thematic sessions, invited sessions, a poster exhibition, and a doctoral colloquium, all built from submitted or invited contributions by researchers and experts from around the world. The conference engaged individuals from over 60 countries and economies as authors, reviewers, committee members and resource people.

Statistics

Submitted papers (159) and published papers (117). 

Ring chart of submitted vs accepted papers (ICEGOV2014).

Acceptance rate (74%) and rejection rate (26%). 

Ring chart of acceptance vs rejection rate (ICEGOV2014).

Proceedings

Elsa Estevez, Marijn Janssen, and Luís Soares Barbosa (Eds.). 2014. Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance (ICEGOV2014). ACM Press, New York, USA. (ISBN: 978-1-60558-611-3)

Cover of the ICEGOV2014 proceedings.

Accepted Papers

#1
;  Buddhadeb Halder
ID
#1
Abstract

The practice of ‘crowdsourcing’ under the new technological regime has opened doors of huge data repositories. In recent years, crowdsourcing have expanded rapidly allowing citizens to connect with each other, governments to connect with common mass, to coordinate disaster response work, to map political conflicts, acquiring information quickly and participating in issues that affect day-to-day life of citizens. Crowdsourcing has the potentiality to offer smart governance by gathering and analyzing massive data from citizens. As data is a key enabler to proper public governance, this paper aims to provide a picture of potential offers that ‘crowdsourcing’ could make in support of crisis governance in the Post-2015 World, while it illustrates some critical challenges of data protection and privacy in different service sectors. Lastly, with a brief analysis on privacy, online data protection; and safety level of some crowdsourcing tools, this paper proposes brief guidelines for different stakeholders and some future works to avoid some mismanagement of crowdsourced data to protect data, privacy and security of end users.

Keywords
documentation; human factors; legal aspects; management; measurement; security; standardization; verification
Authors
Buddhadeb Halder
Conference
ICEGOV2014
#2
;  Mohammad Lagzian, Mahmoud Pourbagheri
ID
#2
Abstract

The acceptance of e-government and utilizing it, are among the consequential issues that are dealt with in putting new technologies to use. This subject is of special importance because as long as e-government services are not utilized by citizens, new investments in information and communication technologies (ICT) sector would lead to the wastage of assets and resources. Accepting of e-services by citizens assures efficiency and usefulness of those services. In Iran, e-government services are delivered to citizens via service offices named e-government service counters. This study was intended to investigate the factors affecting on acceptance of e-services of e-government counters in Mashhad, Iran. Our research method was based on applied, survey research. The data was collected from citizens who were using e-government service counters via a questionnaire. The construct validity was scrutinized through factor analysis and Cronbach's alpha coefficient > 0.7 for different constructs of the questionnaire, affirmed its reliability. Statistical analysis of data was performed by method of structural equation modeling. The results showed that, first of all, organizational and social factors had significant positive effects on perceived usefulness and perceived ease of use. Additionally, the influences of perceived ease of use and usefulness on attitude towards utilizing these services and, ultimately, influence of this variable on behavioral intention were confirmed. Finally, we proposed some practical recommendations for future studies and enumerated research limitations.

Keywords
Acceptance of e-Government; Organizational Factors; Social Factors; Attitude Towards Utilization; Behavioral Intention; Perceived Ease of Use; Perceived Usefulness
Authors
Mohammad Lagzian, Mahmoud Pourbagheri
Conference
ICEGOV2014
URL
ACM Digital Library
#4
;  Haya Almagwashi, Anas Tawileh, Alex Gray
ID
#4
Abstract

Trust in using e-government services and the citizens' attitude towards sharing personal information with government agencies are crucial issues when using e-government services. Governments need to consider citizens' perceptions of privacy and the sharing of private information when providing e-government services. This paper explores the relationship between preserving privacy and trust in using e-government services and the willingness to share personal information when using these services. An online survey based on a framework for preserving privacy developed in previous research was used to collect the views of participants from different backgrounds and different countries. The paper presents a summary of the survey findings and discusses the impact of different environmental factors on the views towards privacy and the willingness of sharing information with the government. The paper concludes with suggestions for future research.

Keywords
Preserving Privacy; Privacy Framework; Citizens’ Perception
Authors
Haya Almagwashi, Anas Tawileh, Alex Gray
Conference
ICEGOV2014
URL
ACM Digital Library
#5
;  Mortaza S. Bargh, Ronald Meijer, Sunil Choenni, Peter Conradie
ID
#5
Abstract

Sharing data is gaining importance in recent years due to proliferation of social media and a growing tendency of governments to gain citizens' trust through being transparent. Data dissemination, however, increases chance of compromising privacy sensitive data, which undermines trust of data subjects (e.g., users and citizens). Data disseminators are morally, ethically, and legally responsible for any misuse of the disseminated data. Therefore, privacy enhancement techniques are often used to prevent unsavory disclosure of personal data. Data recipients, nevertheless, are sometimes able to derive (part of) privacy sensitive information by, for example, fusing the shared data with other data. This can be considered as a sort of data misuse. In this contribution, we investigate how having a feedback from data recipients to data disseminators is instrumental for detecting such data misuses (i.e., privacy breaches). We also elaborate on using feedback for defining and deriving context-dependent privacy-preferences of data disseminators. In this case, feedback acts as a means of privacy prevention. We provide a categorization of existing feedback based solutions and, in addition, describe our implementation of a feedback-based data dissemination solution in an eGovernment setting. Finally, we elaborate on the importance of real-time partial feedback mechanisms, as a rising and promising solution direction for preserving privacy.

Keywords
eGovernment; Data Fusion; Data Sharing; Feedback; Privacy; Trust
Authors
Mortaza S. Bargh, Ronald Meijer, Sunil Choenni, Peter Conradie
Conference
ICEGOV2014
URL
ACM Digital Library
#6
;  António José Silva, Jorge Gustavo Rocha
ID
#6
Abstract

More educated people, with more sophisticated devices, are creating new trends: crowded source data and citizen science. Citizens are able to capture data and to reason about it. They are producers and consumers of their own data. Meanwhile, local administration is struggling with less resources and more pressure to become more efficient. In this paper we try to bridge the gap between these two different worlds, apart from each other, proposing a workflow. We discuss the advantages and the technical challenges we might face if crowded source data can be used by the administration. To make this possible, we take advantage of the existing European regulation, the INSPIRE directive, and designed a workflow to implement the rules regarding data specifications to the OpenStreetMap (OSM) data to combine it seamless with official existing datasets.

Keywords
INSPIRE; Geospatial Crowdsourcing; SDI; OpenStreetMap
Authors
António José Silva, Jorge Gustavo Rocha
Conference
ICEGOV2014
URL
ACM Digital Library
#7
;  Ozlem Ozdesim ?kiz, Mehmet Zahid Sobaci, Nilay Yavuz, Naci Karkin
ID
#7
Abstract

Twitter, as a free and 140-character microblogging service, is used for many purposes, including political and administrative perspectives. While administrative use is mainly motivated by citizens-administrators interaction, including politically elected, political use is highly visible during election times, not necessarily confined to these times. In this study we focus on a 3-month period twitter use by mayoral candidates in Turkey, particularly at metropolitan cities starting from the first of January till end of the March 30, 2014 when local elections were held. Tweets are categorized as of six types (i.e. information and news sharing, location and activity sharing, personal messages, direct interaction with citizens, better public services, support mobilization) derived from literature. We aim to show, at local scales, how and for which purposes twitter is used at local elections other than that of political campaign. Our results reveal that candidates for metropolitan mayors use twitter for mainly location and activity sharing during elections times as expected. What is unexpected for the study results are tweets sent for better public services as the second most tweeted category.

Keywords
Social Media; Twitter; Metropolitan Mayoral Elections; Tweet Categories; Candidate-Citizen Interaction
Authors
Ozlem Ozdesim ?kiz, Mehmet Zahid Sobaci, Nilay Yavuz, Naci Karkin
Conference
ICEGOV2014
URL
ACM Digital Library
#8
;  Shuhua Monica Liu
ID
#8
Abstract

Employing data from major microblogging platforms, traditional News Streams and Government Information resources, the research analyzed how Chinese Netizens discussed four controversial traffic accidents that had happened in China from 2006-2012 on major social media platforms. Specific attention was paid to influences of such discussions on interactions between the public and the state. Findings show that microbloging platforms are becoming new information channels for Chinese netizens to access information unavailable from traditional media controlled by the government. In addition, the platforms provided a new public sphere for the general public to actively discuss, collectively reflect and systematic deliberate on public affairs and potential changes in governance in China. Roles played by microblogging use in governance transformation in China are discussed before conclusions are drawn.

Keywords
Social Media; Governance; Public Participation; Social Movement
Authors
Shuhua Monica Liu
Conference
ICEGOV2014
URL
ACM Digital Library
#9
;  Sabrina Scherer, Maria A. Wimmer
ID
#9
Abstract

Trust plays a significant role along the life-cycle of (electronic) participation initiatives. Based on causal roles that trust may have according to Rousseau et al. [31, p. 396] - (1) trust as condition for participation, (2) trust during participation, and (3) trust as outcome of participation - it is imperative to analyse these influential roles in order to take measures that contribute to higher trust and to reduce distrust in, and as an outcome of participation. In this regard, a literature study is performed analysing research on trust in e-government, online commerce and e-participation. Literature research unveils that analyses of trust in e-participation and their results are diverse, and a number of aspects are not studied so far (in particular ICT as a means for communication and as a tool in e-participation). This paper therefore identifies research needs along a trust model for e-participation. The aspect of guidelines for developing trustworthy e-participation tools is particularly examined by outlining various research steps. Online participatory budgeting serves as example for analysing trust, as such initiatives integrate different aspects of e-participation in the support tools.

Keywords
E-Participation; Trust; Trust Model for E-Participation; Guideline
Authors
Sabrina Scherer, Maria A. Wimmer
Conference
ICEGOV2014
URL
ACM Digital Library
#10
;  Karim Hamza
ID
#10
Abstract
Many had claimed that social movements in Arab Spring countries, were sparked and organized by social media. But few who had gave a scientific explanation of the role of social media on modern social movements. This paper address the role of social media in 2011 Egyptian revolution. And illustrate if Social media provided space and tools for the formation and the expansion of social networks that the authoritarian government could not easily control.
Keywords
Governance; Network; Policy Network; Social Movement; Social Media; Egypt; Arab Spring; Turbulence
Authors
Karim Hamza
Conference
ICEGOV2014
URL
ACM Digital Library
#11
;  Karim Hamza
ID
#11
Abstract

The 2011-2012 Arab Spring uprising can be considered a new political phenomenon with respect to collective action and the origin of network governance in North Africa and the Middle East. Nevertheless, current formal and empirical models are incapable of analyzing and predicting the future of the uprisings. Therefore, the conceptualization of these models must be reviewed given the increasing need for a political analytical model that can assess the state of the state and consider the influence of non-state actors on service provision and security mechanisms inside their society. The circumstances require a simple conceptual model to describe state status (stable or unstable) in a simple representational form for countries such as Egypt following the Arab Spring. This study propose a framework to explain the influence of network governance on state stability, it was preferable that this model be general and conceptual. Thus, this framework can offer a more realistic explanation of the political transformations that occurred in the Arab Spring countries, such as Egypt. The analysis showed that formal mathematical models could not persuasively explain the Arab Spring phenomenon because such models are based on theories and ideas that are inapplicable to the changes in the political environment that occurred in these countries. The proposed framework, attempts to describe state status, whereby a state is stable or unstable and it is not necessary for the state to be a failed state. This framework aims to help political analysts develop recommendations for policy- and decision-makers on how to avoid state instability.

Keywords
State Stability; Governance; Framework; Policy Modelling; Arab Spring; Egypt; Turbulences; Policy Network; Fragile State
Authors
Karim Hamza
Conference
ICEGOV2014
URL
ACM Digital Library
#12
;  Omenogo Veronica Mejabi, Joan Omololu Fabgule
ID
#12
Abstract

There is a growing move by government leaders in Nigeria to showcase their social media presence in personal communications or official government websites. However, the motive for using social media is not clear. Is it to take advantage of the power of social media to foster citizen engagement or is it just a case of joining the bandwagon? Are those with high social media activity, the Governor's perceived as high performers? Nigeria operates a federal system of government with 36 states. each managed by an elected "State Governor". This study attempts to answer the question posed with respect to the State Governors in Nigeria and their use of social media, specifically Facebook and Twitter. The social media activity of each Governor was scanned for evidence of engagement between them and citizens. The conclusion is reached that while many Governors have social media accounts, citizen engagement is quite low although there seems to be a relationship between a Governor's social media activity and governance performance.

Keywords
Social Media; Citizen; Citizen Engagement; e-Governance; Government
Authors
Omenogo Veronica Mejabi, Joan Omololu Fabgule
Conference
ICEGOV2014
URL
ACM Digital Library
#13
;  Michael P. Canares
ID
#13
Abstract

In 2011, the Philippine government required local government units (LGUs) to post financial and procurement--related information in LGU websites. This research investigates whether this initiative has affected both the providers of the information and its supposed audience -- the public, as represented by citizen groups. To answer the questions, the researchers made use of a case study approach by selecting three provinces as research sites which yielded two major findings. On the supply side, incentivising openness is a critical aspect in ensuring that local governments have the interest to disclose financial data. However, on the demand side, there is limited awareness on the part of the public, and more particularly the intermediaries (e.g. business groups, civil society organizations, research institutions), on the availability of data, and thus, its limited use. This paper argues that openness is not just about governments putting meaningful government data out into the public domain, but also about making the public meaningfully engage with governments. This requires policies that will require observance of open government data standards and a capacity building process of ensuring that the public, to whom the data is intended, are aware and able to use the data in ensuring more transparent and accountable governance.

Keywords
Open Government; Open Data; Local Government Transparency; Philippines
Authors
Michael P. Canares
Conference
ICEGOV2014
URL
ACM Digital Library
#14
;  Niels Netten, Susan van den Braak, Sunil Choenni, Erik Leertouwer
ID
#14
Abstract

An important determinant for the well-functioning of a criminal justice system is elapsed times. The elapsed time of a case is the period that is required to handle a case that pertains to a suspect or convict. Long elapsed times may be interpreted as delays in a criminal justice system, which in turn may lead to "justice delayed, justice denied". Such a development may undermine the public trust in the government. Therefore insight in elapsed time is of crucial importance for policy-makers to define a sound and healthy justice policy. To gain this insight, we propose a model to measure the elapsed time of criminal cases. The task of measuring elapsed times in the justice domain is not straightforward. Some challenges have to be taken into account before elapsed time can be measured. These include the type of case that is being processed, choosing the starting and finishing point of a criminal case, and integrating data pertaining to a criminal case from different sources. We propose a pragmatic approach to measuring elapsed times, which takes these challenges into account. As an example, we show how the elapsed times of criminal cases in the execution phase of the justice system can be calculated. This example also illustrates the effect of two different calculation methods on the measured elapsed times.

Keywords
Criminal Justice System; Elapsed Time; Heterogeneous Data Sources; Chain Management
Authors
Niels Netten, Susan van den Braak, Sunil Choenni, Erik Leertouwer
Conference
ICEGOV2014
URL
ACM Digital Library
#15
;  Isabel Ferreira, Sandra Cunha, Luis A. Amaral, Pedro Camões
ID
#15
Abstract

Literature has highlighted the potential of information and communication technology (ICT) in building new models of public governance that promote fairness and accountability, which are key requirements in the fight against corruption. In this context, it is worth mentioning the sector of public procurement, since it is one of the most sensitive concerning any corruption risk. There have been a number of investments by governments towards the implementation of public e-procurement. Portugal is referenced by the European Commission as a good example in this regard. The question that arises is whether this would have an impact on the degree of trust between the citizens and governance, i.e. regarding perception of corruption. This paper explores the theme "ICT governance and transparency in the fight against corruption - the case of public e-procurement in Portugal." Thus, the aim is to discuss the abovementioned issue with a view in developing future investigations.

Keywords
Information and Communication Technology; Governance; Transparency; Corruption; Public e-Procurement
Authors
Isabel Ferreira, Sandra Cunha, Luis A. Amaral, Pedro Camões
Conference
ICEGOV2014
URL
ACM Digital Library
#16
;  Ahsan Habib, Muhammad Badruzzaman, Manjur Ahammed, Arif Iqbal
ID
#16
Abstract

Nowadays corruption in Bangladesh has become a social affliction. The baleful paw of corruption has been spread each and every spheres of people's life in Bangladesh. It is unfortunate for all Bangladeshis' that Bangladesh has ranked as the worlds' most corrupted country for five sequent years (2001-2005) according to the report of Transparency International (TI). It is an arduous task thing to remove man to man corruption and political corruption within a short time. But it can be facile to reduce corruption in government sectors by a well-planned strategy of e-governance. This paper explains corruption and its bad impact, necessity of applying e-governance, conquest through using Information and Communication Technology (ICT) for reducing corruption and some additional works of e-governance.

Keywords
ICT; e-Governance; Corruption; e-Agriculture; Digital Bangladesh; e-Services
Authors
Ahsan Habib, Muhammad Badruzzaman, Manjur Ahammed, Arif Iqbal
Conference
ICEGOV2014
URL
ACM Digital Library
#17
;  Antonio F. Tavares, Nuno Ferreira da Cruz
ID
#17
Abstract

In this paper we contribute to the literature on government transparency by attempting to provide an answer to the question of what drives in local government transparency levels. Our main objective is to discern whether transparency is mainly driven by the leadership, capacity and other political traits of the local governments themselves ("supply-side determinants") or, on the other hand, is contingent upon social, cultural and/or other exogenous factors ("demand-side" determinants). We test the hypotheses derived from this theoretical framework using the results of the newly developed Municipal Transparency Index (MTI) which was applied to all Portuguese municipalities for the first time in 2013. Preliminary findings indicate that municipalities run by male mayors, with a larger number of consecutive terms in office, and larger margins of victory in local elections display lower levels of transparency. On the demand-side, the unemployment rate and the average age of the municipal population emerge as the best predictors and are both negatively associated with transparency.

Keywords
Access to Information; Local Governance; Municipalities; Transparency Indexes; Websites
Authors
Antonio F. Tavares, Nuno Ferreira da Cruz
Conference
ICEGOV2014
URL
ACM Digital Library
#18
;  Dragana Majstorovic, Maria A. Wimmer
ID
#18
Abstract

The modern world is facing global challenges while at the same time becoming more and more interconnected, dynamic and complex in nature. Accordingly, appropriate methods and tools for successful open and collaborative public governance and public policy making supported by innovative ICT are increasingly becoming important. Along the demands for the implementation of good governance principles and the adoption of open government, policy officials need concise and reliable information to conduct policy making in an efficient and effective way. Likewise, the engagement of the citizenry as well as of civil society organisations (CSOs) and of representatives of the business and voluntary sectors have become imperative. In an international and inter-disciplinary researcher network called eGovPoliNet, scholars have developed visionary scenarios to envisage how ICT-supported open and public governance and policy making might emerge in the years to come. We used scenario building as a method to get insights into potential alternative futures in a certain area. The scenarios sketched the interactions, environment, technological developments and other relevant aspects of potential futures of ICT-enabled public governance and how policy modelling could be deployed thereby. From initial 19 scenarios formulated, a final set of six scenarios has been consolidated and exposed to a wider group of experts. Next step in this process is to develop a range of grand challenges and research directions in this field.

Keywords
Scenario Building; Policy Making; Open Governance; Innovative ICT Solutions for Policy Modelling
Authors
Dragana Majstorovic, Maria A. Wimmer
Conference
ICEGOV2014
URL
ACM Digital Library
#19
;  Rama Krushna Das, Harekrishna Mishra
ID
#19
Abstract

Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) focuses on supporting income of Below Poverty Line (BPL) citizens in India. Its outreach across Indian states and among the population having diverse employment challenges in rural India has made the scheme more complex. Role of e-Governance has been quite beneficial in ensuring transparency, accountability and empowering rural citizens to exercise their rights. This has been possible through innovations in e-Governance services that involve complex federal and democratic structure of government systems. In this paper we discuss the issues related to innovations in services, and restructuring the processes while embedding citizen interests. This paper illustrates role of e-Governance in successfully planning, designing and implementing innovations for effective deliveries of MGNREGS services with multi-dimensional effects on sustainable development in a country like India.

Keywords
Innovations; Rural e-Governance; ICT; Sustainable Development; MGNREGS; SOA; Millennium Development Goals
Authors
Rama Krushna Das, Harekrishna Mishra
Conference
ICEGOV2014
URL
ACM Digital Library
#20
;  Irapuan Noce, João Álvaro Carvalho
ID
#20
Abstract

This article describes an ongoing research project that aims at developing an integrated approach to the management of business and technology. The project followed a design science research process and it involved several action research iterations that enabled improvement and validation. The article describes an iteration that was carried out in a real case in a government institution: the Court of Auditors at Mato Grosso state, Brazil. The proposed unified technique provides support to managers of government agencies to the definition, analysis, and development of public services and their supporting technologies. It also provides to technology managers a set of guidelines to develop the technological architecture adequate to achieve better services results. Besides the contributions to the approach being developed, this case evidences the importance of representing the complete model of inter-government responsibilities to enable the assessment of the impact of policies on citizens.

Keywords
Public Administration; Policy Assessment; Electronic Government; Business Model; System Modelling; Interoperability; Integration; Business Architecture
Authors
Irapuan Noce, João Álvaro Carvalho
Conference
ICEGOV2014
URL
ACM Digital Library
#21
;  Maria Sokhn, Eliane Maalouf, Arnaud Zufferey, Florian Evequoz
ID
#21
Abstract

With the ever-rising energy usage, costs for the current and upcoming years is exponentially growing and unfortunately is being manage with poor or non-existing management tools and/or methods. In Switzerland the energy management is gaining interests the last decades, especially in the public sectors where a mine of data to be processed exists, but sadly is not exploited enough. Consequently, data remains scattered into silos and therefore prevented from being correlated automatically. We believe that these data can be mapped and put in perspective providing interesting information and enough knowledge helpful for decision makers. This paper presents an ongoing experiment in Swiss municipalities to analyze the current situation and design and propose an approach for energy managing by dashboards.

Keywords
Energetic Dashboards; Decision-making; Standardization
Authors
Maria Sokhn, Eliane Maalouf, Arnaud Zufferey, Florian Evequoz
Conference
ICEGOV2014
URL
ACM Digital Library
#22
;  Gianluca Misuraca, Gianluigi Viscusi
ID
#22
Abstract

In this paper we propose an interpretative framework for the analysis of different configurations of digital Innovation Governance in the Public Sector. The goal is to provide an instrument suitable to support policy analysts challenging what we have identified as the Policy-Maker's innovation dilemma. From a theoretical perspective, our proposal intends to contribute advancing the understanding of the application of innovation and network theories to the governance phenomenon. Moreover, it aims contributing to the current debate on the assessment of the socio-economic impacts generated by ICT-enabled services, and the co-evolution of technological advancement and societal changes. From a methodological standpoint, the interpretative framework, aims to provide a systemic perspective and an instrument to elicit the links between ICT-enabled innovation and public governance, outlining the various challenges that this poses. It in fact attempts to capture those governance changes which are strongly conditioned by historical transformations in society's underlying values and organisational models suggesting to be analysed by looking at the public value drivers that underpin ICT-enabled governance and which include the dimensions of Performance, Openness, and Inclusion.

Keywords
Innovation; Governance; ICT; Policy-making; Public Value
Authors
Gianluca Misuraca, Gianluigi Viscusi
Conference
ICEGOV2014
URL
ACM Digital Library
#23
;  Evert-Jan Mulder, Dhoya Snijders
ID
#23
Abstract

In 2006, the European Parliament agreed to the 'Services Directive', which aims to develop the internal services market in the European Union. This directive requires member states to simplify services and adapt online portals, which facilitate European interoperability for eGovernment services. This article trails the translation of this requirement from Brussels to The Hague, where the services portal was built under the name 'Berichtenbox voor Bedrijven' or Message Box-system, and to the Brabant province where municipalities implemented the portal to improve communications between businesses and state. It presents the findings of a mystery shopping research in which we contacted all 67 Brabant municipalities through the MB-system with a request for information on permits. We describe how the original requirements from the European 'Service Directive' have gone lost "in translation" and that national government, municipalities as well as businesses do not utilize the services as was intended. We conclude by discussing necessary preconditions for creating public value by developing and implementing eGovernment services in a multi-level polity.

Keywords
eGovernment; Multilevel Governance; EU-policy Implementation
Authors
Evert-Jan Mulder, Dhoya Snijders
Conference
ICEGOV2014
URL
ACM Digital Library
#24
;  Harekrishna Misra
ID
#24
Abstract

Innovations in rendering rural e-governance services have remained a challenging area. Though globally e-governance is fast attaining maturity in the life cycle, there are pitfalls to fully garner the benefits of technology driven solutions aimed at rural e-governance. Two major constraints in transforming the opportunities created by benchmarked e-governance services to citizen oriented rural e-governance are i) convergence in rural e-governance services; and ii) creating avenues for disruptive rural e-governance. In this paper, it is argued that convergence and rural e-governance are two essential contributors for sustainable development and disruptive rural e-governance will emerge from such transformation. In order to validate this argument, the paper aims to model the contributions of convergence and rural e-governance services for sustainable development. The model is validated through primary surveys for fitness.

Keywords
Rural E-Governance Services; Convergence; Sustainable Development; Models; e-Participation; Citizen Centered Governance
Authors
Harekrishna Misra
Conference
ICEGOV2014
URL
ACM Digital Library
#25
;  Sanjo Faniran, Oluyemi Ojudu
ID
#25
Abstract

Many developing countries including Nigeria adopted various strategies to achieve Millennium Development Goals (MDGs) with empathy on Goal one (1) which is eradication of extreme poverty by the year 2015. In Nigeria different programs were adopted by different Governments at both federal and state levels to aggressively address poverty. Social Security for indigent elderly was introduced as a step towards achieving the MDGs (1) in Ekiti State, which is one of the thirty six states in the western part of Nigeria. In 2011, a bold step was taken by the governor of Ekiti State to start social security system as a survival package to her indigent elderly. The principle behind the social security to indigent elderly was to address extreme poverty particularly among the senior citizens. Social Security is seen generally as a comprehensive program of benefits that provides workers and their dependents with retirement income, disability income, and other payments. Information and communication technology (ICT) was recognized as the only solution to effective delivery of the scheme. This made Smart tools to become a veritable tool to address the challenges identified in the manual method of prequalifying beneficiaries. This therefore placed the scheme at the front burner of e-Governance in the State. The use of smart tools greatly improved accuracy, completeness and transparency. This paper provides a case study of the use of smart tools in delivering Social Security Scheme in Ekiti State, the procedure for proper identification of beneficiaries before payment is made. Smart tools were adapted to improve the implementation of the Scheme in the wake of identified challenges. Conclusion was drawn on implication of the scheme for poverty reduction and good governance.

Keywords
E-Data Capture; EFT; E-Government; Indigent; Ekiti; Nigeria
Authors
Sanjo Faniran, Oluyemi Ojudu
Conference
ICEGOV2014
URL
ACM Digital Library
#26
;  Raúl Zambrano, Simone Eymann
ID
#26
Abstract

This paper explores in which way crowdsourcing and other new technologies can help governments in developing countries work more closely with stakeholders to improve public policy making and allocate public resources in a more responsive fashion vis-a-vis people's needs and priorities. The paper first sets a general background to frame the issues followed by a short literature review of the latest research in this area. It then proposes a new analytical framework which is used to study several cases studies from which it draws conclusions and suggests areas for further research.

Keywords
Crowdsourcing; Citizensourcing; Democratic Governance; Human Development; e-Participation; Empowerment; e- Democracy; e-Governance; e-Government; Public Policy; Public Policy Making; State Capacity; Institutional Development; ICT for Development
Authors
Raúl Zambrano, Simone Eymann
Conference
ICEGOV2014
URL
ACM Digital Library
#27
;  Devender Maheshwari, Marijn Janssen
ID
#27
Abstract

Dashboards can be used as an instrument to consolidate and integrate a wide range of data about organizational performance into a comprehensive single visual display to monitor and improve performance. Dashboards can play a vital role in performance measurement and improvement. Dashboards are rarely used in the public sector. The objective of this paper is to derive principles for the design and development of dashboards. The design principles include (1) customizing metrics, (2) use of existing data resources for selecting metrics, (3) linking performance metrics to the overall processes and procedures, (4) analyzing the effects of alternative improvement options, (5) visual communication at a glance for monitoring, analyzing, and assessing performance, (6) integrating several small dashboards into one dashboards, (7) data interpretation support and (8) learning and growth. We evaluated the principles using a case study. The evaluation showed that the effectively of dashboards is largely dependent on the implementation decisions made. Incorporating a wide range of views to account for the diversity in public values is essential for success. We recommend conducting more research into the use of dashboards for public sector improvement. In particular the use of dashboards for engaging the civic society.

Keywords
Performance Measurement; E-government; Benchmarking; Dashboards; Organizational Improvement; Public Service Organizations; Principles
Authors
Devender Maheshwari, Marijn Janssen
Conference
ICEGOV2014
URL
ACM Digital Library
#28
;  Olusegun Agbabiaka, Adegboyega Ojo
ID
#28
Abstract

Institutional readiness or the preparedness of an organisation to respond to changes and adapt to new ways of doing things determines to a great extent how effectively organisations can deliver better services supported by a mix of robust processes, right people and infrastructure. Given the increasing pressure to adopt open government approaches including employing open data as developmental resource, governments and their agencies must re-assess their capabilities to address these new demands in addition to existing needs and challenges. This paper describes an ongoing effort by an agency responsible for e-government strategy and implementation to develop an assessment framework to determine the needs and the level of readiness of government agencies to: i) deliver open government services, ii) collaborate with other agencies in sharing data, systems and services for efficient service delivery and iii) engage citizens and other stakeholders in government decision making and co-development of services. Major aspects of the framework including the critical success factors are highlighted. Rather than ranking agencies, the framework is intended to be used for clustering agencies into communities of organizations with similar needs and readiness profiles. This provides a basis for shared solution development within government.

Keywords
Open; Collaborative; Participatory; Services; FAIR; People; Process; System; Technology; Assessment
Authors
Olusegun Agbabiaka, Adegboyega Ojo
Conference
ICEGOV2014
URL
ACM Digital Library
#29
;  Ralf Klischewski
ID
#29
Abstract

IT governance has been identified as a key enabler also for implementing e-government solutions. However, little is known about what 'best practice' of IT governance could mean when applied to an inter-organizational and highly distributed information infrastructure as typical for the public sector. In this paper the case of Egypt is analyzed based on previous investigations and publications, governmental documents, and data collected from a recent project involvement. The main IT governance challenges have been found as: unclear definition of network membership, extensive voluntarism, vague goal orientation, unprotected data resources, absence of financial governance, and the project status of network. Accordingly, lessons to be learned include that (1) creators of a network hub must clarify goal direction, membership responsibilities, performance assessment for all government agencies involved, (2) participating government agencies need to understand, commit to, practice sharing of accountability beyond hierarchy or ownership, (3) countries with little collaboration culture and network experience are better off to rely on accepted dominating actors for managing inter-organizational collaboration hubs in e-government. Based on essential attributes of the required governance process milestones are suggested for improving inter-organizational IT governance while addressing the detected challenges in Egypt and beyond. In conclusion, more research is needed to discuss any fit of inter-organizational IT governance arrangements to a given e-government context. Building on IT governance research related to enterprises, future e-government research can stay aligned and continue to share the lessons learned.

Keywords
E-government Strategy; Inter-organizational IT Governance; Inter-organizational Coordination Hubs; Enterprise Architecture; Egypt
Authors
Ralf Klischewski
Conference
ICEGOV2014
URL
ACM Digital Library
#30
;  Voahangy Rakotonirina, Harilanto Raoelson
ID
#30
Abstract

Within the framework of the Programme for the Administration Effectiveness (PREA) the Government has made the decision to clean up the Malagasy public administration through the use of IT tools in order to implement good governance. This administration modernization (e-government) was initiated following the country's accession to the World Information Society in 2003. IT tools are potentially seen as a means of development (SEN), the malagasy Government, particularly the Department of Civil Service (DCS) has been committed since 2005 to the computerization of the HR management system through the Integrated system of the public human resources management (SIGRHE). This study aims at providing a clearer vision of the e-government landscape in human resources management. It highlights to what extent the main objectives have been achieved. The expected results following the reform include: cleaning up the national file of the public personnel for better decision making, ensuring the payroll management control and improving the quality of public services provided to users. However, although efforts have been made, after almost ten years of public administration computerization, the new organization has not yet halted the malfunctioning due to the lack of public personnel database and single file.

Keywords
E-Government; Human Resources Management; Integrated System Malfunctioning; Efficacy; Efficiency; Responsiveness; Participation
Authors
Voahangy Rakotonirina, Harilanto Raoelson
Conference
ICEGOV2014
URL
ACM Digital Library
#31
;  Karla Mendes Calo, Karina Cenci, Pablo Fillottrani, Elsa Estevez
ID
#31
Abstract

Government Information Sharing (Gov-IS) allows information exchange between different government agencies, as well as between public and private institutions. Sharing information enables enhanced efficiency -- by avoiding duplication of processes updating the same data; better quality of processes and services -- by removing inconsistent data and reducing error; and improved transparency -- by facilitating access to information. The implementation of Gov-IS initiatives requires different types of initiatives -- technical, organizational, institutional and political. In this work, we present findings of our research work studying Gov-IS benefits, barriers and risks. Our research relies on secondary data and case studies of Gov-IS initiatives implemented in four countries -- Australia, Estonia, New Zealand and USA. The main contribution of this paper is the multi-view classification of Gov-IS benefits, barriers and risks, and a detailed list of instances of such concepts, providing a comprehensive and benchmarking mechanism to understand, analyze and justify the planning and development of Gov-IS initiatives.

Keywords
Government Information Sharing; Electronic Government; Benefits; Barriers; Risks
Authors
Karla Mendes Calo, Karina Cenci, Pablo Fillottrani, Elsa Estevez
Conference
ICEGOV2014
URL
ACM Digital Library
#32
;  Theresa A. Pardo, Ronald L. Greenberg, Donna S. Canestraro
ID
#32
Abstract

In 2011, New York State (NYS) Government, like many governments around the world faced the dire consequences of the 2008 economic downturn. A number of government leaders, including New York State's Governor Andrew Cuomo, recognized transformation as critical to their efforts to meet the obligations of their governments. In this experience paper we share the story of New York State as it worked to transform State Government Information Technology (IT) operations as part of an overall government transformation agenda. We tell a story that begins with the global financial crisis and ends with the passage of legislation to create a new state-wide government agency with responsibility for NYS' almost $2 Billion IT portfolio and with an agenda focused on maximizing back-office efficiencies through a shared services strategy grounded in a new IT governance model. We draw briefly on recent literature of shared services and IT governance to provide a framework for the story and a concluding discussion of critical success factors and shifting motivations.

Keywords
Shared Services; Creating Efficiencies; Enterprise IT Governance; Government Transformation; Leadership
Authors
Theresa A. Pardo, Ronald L. Greenberg, Donna S. Canestraro
Conference
ICEGOV2014
URL
ACM Digital Library
#33
;  Diana Carolina Valencia-Tello, Vera Karam de Chueiri, Luis Fernando Lopes Pereira
ID
#33
Abstract

Improvement of e-government services in Colombia over the past years is due to implementation of important reforms on public administration based on Performance Management and e-government policies at different levels of State. Hence, this paper describes the process of adopting e-government in Colombia over the last four presidential terms (1998 to 2014), in order to show importance of integrated PM mechanism with e-government public policies, with the aim of transforming hierarchical and bureaucratic structures into horizontal integrated systems. For this primary research, we used qualitative research methods through analyzing of institutions, several official documents, laws and web portals.

Keywords
E-government; Performance Management; Planning; Assessing; Standardization; Improvement
Authors
Diana Carolina Valencia-Tello, Vera Karam de Chueiri, Luis Fernando Lopes Pereira
Conference
ICEGOV2014
URL
ACM Digital Library
#34
;  Delfina Soares, Filipe de Sá-Soares
ID
#34
Abstract

Information systems security plays a central role in the provision of services by Public Administration agencies. To foster a trust climate in the development of e-government, it is important to know the main concerns when managing initiatives to protect information assets. The aim of this research in progress is to identify and prioritize the key issues that Local Government chief information officers face, or believe they will face in the near future, in the domain of information systems security management.

Keywords
Key Issues; Information Systems Security Management; Local Government Information Systems Security
Authors
Delfina Soares, Filipe de Sá-Soares
Conference
ICEGOV2014
URL
ACM Digital Library
#35
;  Germán Guerrero Chaparro, Mauricio Gómez Villegas
ID
#35
Abstract

The government of Colombia is implementing the function of the Government Chief Information Officer - GCIO-. This document seeks to present a strategy design for the development of institutional capacities in the training of GCIOs to support the implementation of this function. The strategy is led by a group of academics resulting from University-Government collaboration and goes beyond the creation of a curriculum to seek systemic and institutional sustainability of the function. Therefore, the strategy has three axes-components. The document summarizes the strategy, designed from on a methodology that involved the review of literature and existing training models, interaction with national and international experts and academics, the co-construction with officials in the area of ICT's at various levels of government and the participation of those responsible for public policy for the sector.

Keywords
Public Value; ICT Training Leaders; Human Capacity Framework; Government Chief Information Officer Function
Authors
Germán Guerrero Chaparro, Mauricio Gómez Villegas
Conference
ICEGOV2014
URL
ACM Digital Library
#36
;  Elsa Estevez, Tomasz Janowski
ID
#36
Abstract

The Government Chief Information Officer (GCIO) function is an international best practice for successful adoption of Information and Communication Technology (ICT) within and across government organizations, for managing the impact of ICT on government and its partners, and for maximizing the benefits produced by ICT-enabled public governance to citizens. However, many governments around the world, particularly at the local level and in developing countries, lack the capacity, tools and insight required to establish GCIO functions to fit their institutional environment and address local needs, and others had to employ a mix of top-down design, bottom-up growth and trial-and-error. To assist governments in this task, and to fill existing research-policy gap, this paper presents a comprehensive but practical methodology for establishing and sustaining the GCIO function, strongly relying on government-academia collaboration, and presents the validation of this methodology through a national GCIO development project in Colombia (GCIO.CO). The main contribution of this paper is the presentation of a policy-level tool for systematic development of GCIO functions to match local conditions, including project-level implementation framework enabled by government-academia partnership.

Keywords
Government; Information Technology Leadership; Government Chief Information Officer (GCIO); GCIO Function; GCIO System
Authors
Elsa Estevez, Tomasz Janowski
Conference
ICEGOV2014
URL
ACM Digital Library
#37
;  Naoko Iwasaki
ID
#37
Abstract

Our lives have become more convenient than before due to the advanced technology. We are blessed by the benefits of the information society. New industry has been developed by open data. Promotion of e-Government leads to cost reduction by utilizing cloud computing. On the other hand, by evolution of the information society, we expose ourselves to the threat of viruses and cyber-attack. Under these circumstances, CIOs are responsible for various competencies such as ICT strategies for e-Government, risk management, information assurance and cyber security, ICT budget, ICT investment and compliance. This paper analyzes the new trend of CIO's functions in the aspect of CIO Core Competencies. CIO Core Competencies were identified in the US in 1996. This paper prioritizes CIO Core Competencies and finds that there is a gap between the Core Competencies and real roles of CIOs. As a result CIOs do not play an effective role in their organizations. The methodology of this paper is data analysis of surveys done in 2006, 2009, 2012 and 2014. The 2014 survey on the preferred Core Competencies was conducted in cooperation with George Mason University (GMU) in the US, one of the 6 CIO universities certified by the US Federal Government.

Keywords
CIO (Chief Information Officer); Leadership; Governance; CIO Core Competencies; Management; Security
Authors
Naoko Iwasaki
Conference
ICEGOV2014
URL
ACM Digital Library
#38
;  Meghan E. Cook, Megan Sutherland
ID
#38
Abstract

This experience paper sets forth a look at the emerging role of local government IT leaders, namely IT Directors and CIOs, and presents challenges and opportunities as local governments navigate with these leadership professions within their own context. Much of the research to date on the role of CIO has been conducted in larger governments (i.e. state and federal) but as counties and cities continue to appoint IT leaders, there is a need to look at how the context of local government CIO is different. Based on data collected from New York State Local Government IT Directors, experiences of working with hundreds of local government leaders from across the world over the past 20 years, and a review of practitioner and scholarly literature, this paper also sets forth findings and a set of recommendations for local government IT leaders and elected officials as they work together maximize their investments to generate the most value for their constituents.

Keywords
Chief Information Officer (CIO); Strategic Planning; Local Government; IT Planning; IT Leadership; Information Technology; Intergovernmental; Funding
Authors
Meghan E. Cook, Megan Sutherland
Conference
ICEGOV2014
URL
ACM Digital Library
#39
;  Patrick Kaltenrieder, Edy Portmann, Sara D'Onofrio, Matthias Finger
ID
#39
Abstract

This paper introduces a mobile application (app) as the first part of an interactive framework. The framework enhances the interaction between cities and their citizens, introducing the Fuzzy Analytical Hierarchy Process (FAHP) as a potential information acquisition method to improve existing citizen management endeavors for cognitive cities. Citizen management is enhanced by advanced visualization using Fuzzy Cognitive Maps (FCM). The presented app takes fuzziness into account in the constant interaction and continuous development of communication between cities or between certain of their entities (e.g., the tax authority) and their citizens. A transportation use case is implemented for didactical reasons.

Keywords
Cognitive City; Decision Support System; E-Governance; Fuzzy Analytical Hierarchy Process; Granular Computing; Smart City
Authors
Patrick Kaltenrieder, Edy Portmann, Sara D'Onofrio, Matthias Finger
Conference
ICEGOV2014
URL
ACM Digital Library
#40
;  Shefali S. Dash, I. P. S. Sethi, O. P. Gupta
ID
#40
Abstract

Governments implement large number of eGovernance initiatives for ensuring efficient, affordable, transparent and convenient service delivery to citizens. Most such initiatives use technical and sector specific Service Levels or Key Performance Indicators for evaluating the impact and quality of service delivery. However, there is no standard Government-wide criterion or metric to evaluate the impact of such initiatives. Department of Electronics and Information Technology, Government of India and the National Informatics Centre have identified the number of end-to-end electronic transactions as the best indicator for measuring the real-time performance of eGovernance services. Electronic Transaction Aggregation & Analysis Layer, an electronic dashboard has thus been developed with the objective of providing a real-time aggregated view of eServices being delivered throughout the country. eTaal project is based on the principle: "You Can MANAGE Effectively What You Can MEASURE". It provides administrators and citizens a means to objectively evaluate performance and identify areas for improvement. eTaal is a unique offering which works on a data pull mechanism and does not involve any overhead for the user department. After almost one and a half year of successful operation, the department is focusing its energies on moving from quantity to quality by developing eTaal 2.0.

Keywords
eGovernance; Monitoring; Performance Outcome; Transparency; Transaction; Aggregation; Citizen Benefits
Authors
Shefali S. Dash, I. P. S. Sethi, O. P. Gupta
Conference
ICEGOV2014
URL
ACM Digital Library
#41
;  Nishtha Madaan, P. Radha Krishna, Kamalakar Karlapalem
ID
#41
Abstract

E-contracts are textual documents describing various details and dependencies in the contract. These dependencies and constraints in an e-contract can be differently stated in different parts of large documents. Determining inconsistencies in an e-contract document is a challenging task. We construct (a) a sentence dependency graph from natural languages sentences, and (b) contract element dependency graph from contract element dependencies existing in the contract document. We present a methodology with the combination of these two graphs that ensures the consistency of the contract. We also present evaluation of our approach on a sample contract document and present visualization for representing the graphs.

Keywords
E-contract; Workflows; Enactment; Sentence Dependency Graph (SDG); Element Dependency Graph (EDG); Contract Elements Dependency Graph (CEDG)
Authors
Nishtha Madaan, P. Radha Krishna, Kamalakar Karlapalem
Conference
ICEGOV2014
URL
ACM Digital Library
#42
;  Carlos Iván Chesñevar, Ana Gabriela Maguitman, María Paula González
ID
#42
Abstract

Several participation initiatives are been conducted by many governments around the world, following the open government trend. Despite of the wide range and variety of such initiatives, most of them face a common technical challenge: lack of appropriate technical tools to automatically summarize stakeholders' opinions and discussions. This paper focuses on some recent contributions within a recent e-Participation framework, namely Electronic Empowerment (E2) Participation. This concept was coined as part of a multi-disciplinary research project, aiming at integrating Artificial Intelligence and Software Engineering techniques and tools with Electronic Governance models and principles to design innovative tools for e-Participation. The main contribution of this ongoing research paper is an outline of a novel algorithmic characterization for opinion mining, which is being developed within the E2 framework.

Keywords
E-participation; Electronic Governance; Argumentation; Agreement Technologies; Social Media
Authors
Carlos Iván Chesñevar, Ana Gabriela Maguitman, María Paula González
Conference
ICEGOV2014
URL
ACM Digital Library
#43
;  Davide Carneiro, Paulo Novais
ID
#43
Abstract

From the point of view of the Citizen, Justice is not always readily accessible. Either because it is a lengthy process, potentially expensive, sometimes unclear or simply scary, people will often avoid or withdraw from a judicial process, especially in those cases that involve relatively small amounts. This results in the giving up of a basic right, with the potential loss of rightful benefits. In this paper we briefly analyze the main aspects that impair access to Justice nowadays. We then move on to look at recent technological developments in the field of Online Dispute Resolution to argue that these can, in the near future, have a significant role in improving access to Justice. Specifically, we analyze the UMCourt Conflict Resolution Framework, developed by our research team, and address the different dimensions in which such tools contribute to make Justice more accessible, namely through better access to useful information, support in decision-making or more cost-effective processes.

Keywords
Online Dispute Resolution; Accessibility; Citizen Empowerment
Authors
Davide Carneiro, Paulo Novais
Conference
ICEGOV2014
URL
ACM Digital Library
#44
;  Orlando Belo, José Luis Faria, António Nestor Ribeiro, Bruno Oliveira, Vasco Santos
ID
#44
Abstract

Today E-Government institutions face a lot of challenges related to the quality and effectiveness of the services they provide. In most cases, their users are more demanding, imposing new ways of acting and dealing with their needs, requesting often expeditious and effective attendance. Independently for their nature, we believe that such pertinent characteristics begin to be sustained immediately as we start to study and model E-Government processes. Modeling and simulation are useful tools on the assurance of the availability of E-Government services in many aspects, contributing significantly to improve processes implementation, ranging from their inception to their final software application roll-up and maintenance. In this paper we studied the use of YAWL - a work flowing language - for modeling E-Government processes, showing through a real world application case how it can help us in the construction of effective models that may be used as a basis for understanding and building the correspondent software applications.

Keywords
E-Government Process Modeling; Conceptual Modeling; Workflows Representations; YAWL
Authors
Orlando Belo, José Luis Faria, António Nestor Ribeiro, Bruno Oliveira, Vasco Santos
Conference
ICEGOV2014
URL
ACM Digital Library
#45
;  Irina Grigoryeva, Maksim Shubinskiy, Elizaveta Mayorova
ID
#45
Abstract

This paper deals with the problem of social inclusion of senior citizens and the role of the ICT in these prices. Modern society is marked by global processes of ageing of population and IT and computer development. But it is the elderly people who are the least accustomed to ICT use. This article presents the results of the research on pensioners' ICT usage practices which are considered as "practices of adaptation" that help senior citizens to integrate to the modern society, and some follow-up steps. We have compared the experience of five countries (Russia, Lithuania, Sweden, Denmark and Belarus) in ICT training of the elderly and their use of new skills. The research showed that 58% of respondents have computers at home. The elderly usually use Internet for search information (38%), reading the news (22%), corresponding with friends (33%), reading books and periodical (18%), communication via Skype (14%). The research determined the necessity of strengthening cybersecurity measures in view of the elderly features.

Keywords
Elderly; ICT; Social Inclusion and Care; Internet Safety
Authors
Irina Grigoryeva, Maksim Shubinskiy, Elizaveta Mayorova
Conference
ICEGOV2014
URL
ACM Digital Library
#46
;  Tomi Dahlberg
ID
#46
Abstract

A research project involving researchers from European Union, Japan and the US has been discussed under the title "Governing Aging Society". The governance of data on elderly citizens is seen as one research topic within that project. The current situation is characterized by a dilemma. Potentials offered by the mining, analysis, visualization, etc. of data can be used to manage the societal impacts of aging and to provide new innovative services to elderly citizens. On the other hand, fragmentation and flaws in data interoperability and transfer seriously undermine these potentials. This paper proposes a framework for the governance of data on elderly citizens. The focus is on the framework as a whole; in its background and ability to capture data categories, data attributes and data sources. Attention is also paid to the ontological nature of the framework. Work to specify each element of the framework in detail and the use of it is left to ongoing research and the research project under discussion.

Keywords
Governance of Data; Data Management; Data on Elderly Persons; Healthcare Information; Ongoing Research
Authors
Tomi Dahlberg
Conference
ICEGOV2014
URL
ACM Digital Library
#47
;  Nguyen Manh Hien
ID
#47
Abstract

Nowadays, the Information Communication Technology (ICT) is changing the way we live, work, communicate, enjoy our live and consume services. ICT helps government in its administration and management, ICT provides a major opportunity to integrate all people with full participation in our knowledge society, especially for old people. ICT also offers reduce the social burden in providing healthcare system at home, housing supports and life innovation. In many nations, changes in the age structure of populations have significant impacts on the socio-economic development. One of such changes in several recent years is the increase of percentage and number of elderly people in the total population. Rapid population aging created various socio-economic, healthcare and social security issues. This research provides an evidence-based analysis of aging society in Viet Nam and finds out the characteristics of the elderly in Viet Nam and also indicates the impact on aging people of the move to deliver more and more public services online -- e-government service in Vietnam.

Keywords
ICT; E-government; Aging Society; E-inclusions; Viet Nam
Authors
Nguyen Manh Hien
Conference
ICEGOV2014
URL
ACM Digital Library
#48
;  Luca Buccoliero, Elena Bellio
ID
#48
Abstract

Our study aims to reveal the factors (and their antecedents) affecting the adoption of technologies for health by senior citizen. In order to achieve a greater generalizability, our model is tested in relation to 4 types of technologies and in different cultural settings. Our research was developed according with a revised TAM model for silver citizens, where most of the variables are derived from an extensive literature review. Primary data were collected in a sample of Italian senior citizens and a Structural Equation Model was built and tested in order to analyze technology adoption in the aged population. Both external variables and social norms were found to be highly effective in explaining perceptions on technologies and adoption strategies.

Keywords
Technologies for Health; Ageing Societies; Silver Technologies; TAM; Italy
Authors
Luca Buccoliero, Elena Bellio
Conference
ICEGOV2014
URL
ACM Digital Library
#49
;  Jirapon Sunkpho, Pravit Khaemasunun, Jirapon Tubtimhin
ID
#49
Abstract

Thailand new ICT Master Plan is the 3rd episode of the country's ICT development plan to cover 2014 to 2018. Four key strategies are set forth to include building optimal infrastructure, nurturing vibrant business, be a smart government and capitalizing ICT human resources which emphasize to target to the level of community and local entity in terms of development benefits and gains. Ageing people is among prioritized community to pay attention to thus in the form of e-Ageing development since according to ILO expert, Thailand will become ageing society in full stream in less than 20 years from now. In building optimal infrastructure, highlighted projects such as Free WiFi and provisional internet service are eligible to cater certain ageing communities. In real terms, common devices and platforms to facilitate the elderly are to be encouraged for embracing their lives and works at a certain level of calibrated international standard. In an effort to drive relevant vibrant business, opportunities will rest upon e-Ageing products and services ranging from life-style to healthcare goods and solutions. As for the smart government strategy, smart public service to react to expectation of ageing group of consumers is to be paid of attention as well as promotion of innovated devices and applications made specifically to serve the special needs of the elderly. While at the same time the last ICT development strategy which addresses obviously over human capital development during the five year plan will pave a distinctive channel to accommodate the elderly to succeed ICT literacy for improving their quality of life and work extensively. Through the 5-year ICT master plan, Thailand aims high to drive the country toward "Digital Society" in a smart manner, defined in ICT2020 as "Smart Thailand". ICT enabled innovations and services for e-Ageing will be prevalent for transforming the country into an incumbent silver society in the next two decades. In an utmost mode of development, the country needs to adapt itself to avoid technological traps by adopting international standard as well as regional collaboration that Thailand already holds its stakes in ASEAN, APEC, IAC and etc. The authors of this paper attempted to conduct an analysis over "Ageing Society" which Thailand has been categorized to be transitional into the dilemma among the fast evolving countries. The analysis was limited to an ICT development aspect scanning through the latest version of the country ICT master plan, since ICT, as perceived in the digital society, is an enabling tool for improving quality of life of human kind to date.

Keywords
e-Ageing; 3rd Thailand ICT Master Plan; ICT2020; Smart Thailand
Authors
Jirapon Sunkpho, Pravit Khaemasunun, Jirapon Tubtimhin
Conference
ICEGOV2014
URL
ACM Digital Library
#50
;  Luo Peipeng, Rita Tse Tan Sim
ID
#50
Abstract

This research analyzes messages from Sina Weibo and extracts preferences of tourists using data mining tools. The data mining process, presented in this report, illustrates a good approach for the government in mining information and knowledge from the social network. Discovering association rules is one of the most important tasks in data mining. In this report, Apriori algorithm is used to find the association rules among keywords within topics resulting from the Topic Modeling Algorithm - LDA model. The results and further analysis of data collected from the social network can be used to help the government in Macao and Hong Kong to learn more about their tourists for their policy making in support of the tourism industry.

Keywords
Topic Modeling; Apriori Algorithm; Social Network; Preferences of Tourists; Chinese Segmentation
Authors
Luo Peipeng, Rita Tse Tan Sim
Conference
ICEGOV2014
URL
ACM Digital Library
#51
;  Vasiliy Burov, Evgeny Patarakin, Roman Parfenov
ID
#51
Abstract

The paper states that e-governance as well as e-learning both need new type of participants -- those, who would act in a process as agents of productive activity and understand that final product fully depends only on their activity in a collaborative work. Related needs of e-governance and e-learning to lead to the emergence of new type mixed projects - 'e-gov-e-learning' projects. The constant temptation for the organizer of such projects at all stages of the organization of collaboration is to get the project's documentary output is better and faster. This article presents and analyzes some examples of overcoming this type of temptation of control.

Keywords
e-Governance; Lawmaking; Wiki; Collaboration; Crowdsourcing; Agency; Learning Analytics
Authors
Vasiliy Burov, Evgeny Patarakin, Roman Parfenov
Conference
ICEGOV2014
URL
ACM Digital Library
#52
;  Tomi Dahlberg, Ari Helin
ID
#52
Abstract

Our study investigates the formation of voluntary inter-organizational IT governance for healthcare and social welfare IT. IT governance research has focused on governance within one organization. Therefore we first investigate the theoretical background of inter-organizational governance to understand better the formation of such arrangements. In addition to IT governance and health information governance literature we review resource based view, transaction cost economics and social network theory literature. We take constructs from literature and link them to the IT governance principles and to the benefits of IT cooperation. We then evaluate empirically the perceived significance of those principles and benefits with a case study and an expert survey. The empirical results confirmed that the reviewed literature establishes a solid theoretical basis to describe the formation of inter-organizational IT governance. In the expert survey, all IT governance principles and benefits proved to be important for the formation of the investigated IT governance arrangement. Furthermore, variations in evaluations were not related to demographic, situational or behavioral control variables. Our study supports the use of RBV, TCE and social network theory constructs as augments to prior IT governance constructs.

Keywords
IT Governance; Inter-Organizational Governance; Network Governance; RBV; TCE; Social Network Theory; Health Information Governance; Healthcare and Social Welfare IS
Authors
Tomi Dahlberg, Ari Helin
Conference
ICEGOV2014
URL
ACM Digital Library
#53
;  Subrata Kumar Dey, M. Abdus Sobhan, Ali Shihab Sabbir
ID
#53
Abstract

The strategic objective of e-Governance is to support and simplify governance for Government, People and Businesses. With immergence of technology and growing demand of the society, if appropriately applied, Higher Education Institutes (HEIs) can also leverage the benefit of e-Governance by collaborative resource sharing and service-usage through grid and cloud computing. The underlying goals for adopting e-Governance practices are to ensure improved quality in disseminating education and administration; establish dynamic and need-based communication with various internal, external and peer entities; and conforming to regulations. Grid and cloud can be two candidate frameworks for HEIs governance, which will potentially lower the cost of governance solutions and provide better services. In this paper, the authors propose grid and cloud based e-Governance frameworks for Bangladeshi HEIs. Also a survey is conducted to find perception of various stakeholders about grid and cloud based e-Governance.

Keywords
e-Governance; Higher Education Institute (HEI); Grid; Cloud
Authors
Subrata Kumar Dey, M. Abdus Sobhan, Ali Shihab Sabbir
Conference
ICEGOV2014
URL
ACM Digital Library
#54
;  Asta Adukaite, Elmira Gazizova, Lorenzo Cantoni
ID
#54
Abstract

While tourism is considered as being mainly a private industry sector, its operation does overlap frequently with public administration. In this paper, the case of visa requirements information is presented, studying how official websites of 165 countries, published by National Tourism Offices or Ministries of Tourism, do cover the requirements for foreigners in order to enter their country as tourists. The considered stakeholders are the foreigners who intend to get necessary info before their travelling abroad, and public bodies devoted to Tourism. It is argued that such information - its availability, completeness, and currency - can help to better serve travelers (and prospects), and, by doing so, to better serve own economy and citizens. This paper focuses on the web pages regarding visa information, examining it through a variety of indicators such as visa application process, timing, and document requirements.

Keywords
eTourism; eGovernment; Visa Information
Authors
Asta Adukaite, Elmira Gazizova, Lorenzo Cantoni
Conference
ICEGOV2014
URL
ACM Digital Library
#55
;  Ricardo Matheus, José Carlos Vaz, Manuella Maia Ribeiro
ID
#55
Abstract

The use of Information and Communication Technologies (ICTs) for information transparency in Brazil is not recent. It is possible to highlight several strategies have emerged to promote transparency of these information. This article aims to fill a gap observed in the literature regarding the use of data and information provided by governments and used by citizens and companies from the comparison with the specialized bibliography. The methodology consists of a single case study, the city of Rio de Janeiro, with review of literature in the field of e-government and open data followed by an exploratory study of the portals open data and open data policy municipality of Rio de Janeiro. Furthermore creating a simple visit to portals based on the literature review of the eight principles of open data of the Open Government Data and five stars of Tim Berners-Lee. Finally, based on the work of Zuiderjwik & Janssen (2014) pointing virtuous elements of the use cycle of open data by civil society. This work also increase an element lacking in the literature: strategies of dissemination and encouraging governments to use open data. The results indicate the scarce, but organize data can improve the performance of service delivery of a city.

Keywords
Transparency; Open Government Data; OGD; Open Data Portal; Hackathon; Case Study; Brazil
Authors
Ricardo Matheus, José Carlos Vaz, Manuella Maia Ribeiro
Conference
ICEGOV2014
URL
ACM Digital Library
#56
;  Álvaro Gomes, Delfina Soares
ID
#56
Abstract

This paper explores a set of national European open government data. The study is particularly focused on analyzing and identifying differences on how northern and southern countries of Europe have adopted, accepted and promoted open government data portals. Using web content analysis, open government data portals of six countries, three from the Northern Europe region (Denmark, Norway, and United Kingdom) and three from the Southern European region (Italy, Portugal, and Spain) are scrutinized for understanding the status of open government data initiatives. The results of the direct content analysis observation point to the existence of some currently differences among the countries of the two regions, mainly in what concerns their ability to reuse open data made available by public entities. Some possible reasons for that are advanced and further streams of research to deep the understanding of those reasons are proposed. This way this paper offers new understanding of the current open government data efforts development.

Keywords
Open Data; Government Data; Open Government Data
Authors
Álvaro Gomes, Delfina Soares
Conference
ICEGOV2014
URL
ACM Digital Library
#57
;  Deirdre Lee
ID
#57
Abstract

Data.gov celebrated its fifth birthday in May 2014. Data.gov.uk will turn five in January 2015. According to datacatalogs.org, there are more than 380 Open Data portals around the world, with new portals still appearing all the time. Some Open Data practitioners cried 'go ugly, go early', others 'raw data now', while others lobbied for CSV and RDF. With Open Data initiatives maturing, what can countries such as Ireland, who are embarking on their national Open Data journey, learn from the experience of these instigators? What are best practices for selecting datasets, publishing data and supporting data reuse? In this paper, I present the experience of defining an Irish Open Data strategy, based on an ecosystem structure incorporating not only technical, but social, political, economic and legislative aspects. Each element of the ecosystem represents a key component of a sustainable Open Data initiative. Through an extensive literature review of international best practice and liaising with stakeholders, the ecosystem elements evolved, along with common principles and challenges. Finally, the outcome of this study is a concrete roadmap to progress the vision of Open Data in Ireland.

Keywords
Open Data; Ecosystem; Best Practices; Strategy; Roadmap; Sustainability
Authors
Deirdre Lee
Conference
ICEGOV2014
URL
ACM Digital Library
#58
;  Sumandro Chattapadhyay
ID
#58
Abstract

The paper presents findings from a recently competed study of the practices of accessing and using government data by selected (non-governmental and non-commercial) research and advocacy organisations in India. The study takes place in the context of the Government of India adopting an open government data policy and launching an open data portal in 2012. Although, most of the organisations interacted with in this study are yet to begin substantial usage of the open data portal, they have a longer history of working with national-scale government data. The study explores the data practices of these organisations so as to evaluate the possibilities and challenges for them to act as 'open data intermediaries' -- that is organisations that mediate access and use of open data by other organisations. The findings of the study provide a cross-sectoral view of the current situation of accessing and using government data in India, and briefly reflect on the future strategies towards a robust open data ecosystem in India.

Keywords
India, Open Data; Open Data Ecosystem; Open Data Intermediary; Open Government Data
Authors
Sumandro Chattapadhyay
Conference
ICEGOV2014
URL
ACM Digital Library
#59
;  Gustavo Magalhaes, Catarina Roseira, Laura Manley
ID
#59
Abstract

The commercial re-use of open government data is broadly expected to generate economic value. However, the practice and study of this trend is still in its infancy. In particular, the issue of value creation in the commercial re-use open government data remains largely unknown. This study aims to further understand how open government data is used to develop commercial products and services. Grounded in the comprehensive data obtained from a sample of 500 US firms that use open government data as part of their business model, we propose a taxonomy that encompasses three business model archetypes (enablers, facilitators, and integrators). Furthermore, we discuss the value proposition of each business model archetype, and subsequently present a framework that describes the value created in the context of the open government data ecosystem. Our framework can be used by both scholars and practitioners in the field of open government data to effectively frame the debate of the value created by the commercial re-use of open government data. Simultaneously, our work can be of benefit to entrepreneurs as it provides a systematic overview, as well as practical insights, of the growing use of open government data in the private sector.

Keywords
Open Government Data; Business Model; Intermediaries; Services; Value Creation
Authors
Gustavo Magalhaes, Catarina Roseira, Laura Manley
Conference
ICEGOV2014
URL
ACM Digital Library
#60
;  Lyudmila Bershadskaya, Andrei Chugunov, Dmitrii Trutnev
ID
#60
Abstract

The assessment of the development of the information society could bring information about changes needed for sustainable development. As the information society has grown to become an ever-more critical part of the competitiveness of nations, a wide range of indicators, composite indices and international rankings have been developed to compare national performance. Based on Russia's official targets and documents, four of the leading composite indices on ICT development were selected for analysis: e-Government Development Index, Network Readiness Index, Knowledge Economy Index and ICT Development Index. The researches selected a gap analysis method for describing Russia's weaknesses in world rankings. The study resulted in a list of recommendations to improve information society development in Russia.

Keywords
E-Governance; Rankings; Russia; ICT
Authors
Lyudmila Bershadskaya, Andrei Chugunov, Dmitrii Trutnev
Conference
ICEGOV2014
URL
ACM Digital Library
#61
;  Manas Ranjan Patra, Rama Krushna Das
ID
#61
Abstract

e-Governance has been embraced by almost all the countries which aim at modernizing public administration by trying to improve information and service delivery, and making government more accountable, transparent, responsive and effective. In a country like India, though there has been a political will for the successful implementation of e-Governance but accessibility of e-Governance in rural India has been a daunting task. Rural India constitutes a major portion of the country to be covered under the e-Governance mission plan. But, due to disadvantaged geographical positioning most of the rural areas are either inaccessible or poorly connected as far as ICT is concerned. As a result, people living in such areas have little access to many of the e-Governance services. Besides this, due to lack of education and inability to cope with ICT, the rural mass has lagged behind their urban counterparts in taking advantage of e-Governance services. In this paper, we analyze the factors that have an impact on the accessibility of e-Governance services, especially in rural India. This study can provide an insight into the actual requirements of the marginalized section of the society which must be suitably addressed in order to improve their accessibility to different ICT enabled services, thereby help achieving the mandate of inclusive e-Governance.

Keywords
Accessibility; e-Governance services; Rural e-Governance
Authors
Manas Ranjan Patra, Rama Krushna Das
Conference
ICEGOV2014
URL
ACM Digital Library
#62
;  Agnes Owuato Odongo
ID
#62
Abstract

Enhancing Socio-Economic development through Information Communication Technology (ICT) is ongoing debate. Developed and developing nations have progressed in ICT use to facilitate socio-economic development but Africa still lacks behind in its ICT-based development agenda. Africa's efforts at using ICT for Socio-Economic development are not as promising as Asia-Pacific region. This paper outlines the roles of ICT in addressing benefits, trends, challenges and solutions in IT development in Africa. It addresses polices to enhance Socio-Economic development through ICTs. The paper stresses that the inability to enhance Socio-Economic development in Africa through ICT is due to the digital divide caused by inadequate infrastructure, high cost of access, inappropriate policy regimes, network telecommunication provision inefficiency, language divides, and lack of locally created content. The paper concludes that with increased cooperation between governments, private sector and the ICT industry, there is hope for growth and sustainability of ICT and accessibility to digital information.

Keywords
Trends; Challenges; Digital Divide; Marginalization; Globalization; Social Exclusion; Landlocked; Information Age
Authors
Agnes Owuato Odongo
Conference
ICEGOV2014
URL
ACM Digital Library
#63
;  Manas Ranjan Patr, Amar Ranjan Dash, Prasanna Kumar Mishra
ID
#63
Abstract

Governments in many countries today consider Web portals as excellent means of information dissemination and visibility. The number of electronic services rendered through government web portals is increasing day by day. However, accessibility to these web portals largely depends on their user-friendliness in terms of design, contents, assistive features, and online support. This has enthused researchers to investigate various requirements of web users and suggest guidelines for conformance in order to make a web portal accessible to all. In this work we have analyzed the web portals of fifteen Asian countries under different categories based on the WCAG 2.0 recommendations and also analyzed the performance of four mostly used media players based on UAAG 2.0. The purpose of this study is to bring out the deficiencies in their web portals so that improvements can be made in order to make them more accessible.

Keywords
Web Accessibility; WCAG 2.0; UAAG 2.0; Compliance; Quantitative Evaluation
Authors
Manas Ranjan Patr, Amar Ranjan Dash, Prasanna Kumar Mishra
Conference
ICEGOV2014
URL
ACM Digital Library
#64
;  Radomir Bolgov, Elena Zinovieva, Vitalina Karachay
ID
#64
Abstract

The authors compare laws on information society covering post-Soviet countries, where integration is rapidly developing (Belarus, Kazakhstan and Russia).The authors have developed a list of parameters for comparing the Strategies and Programs on information Society. The comparison was performed on the priorities as well as terms, goals, and bodies in charge of information society development. The similarities and differences in Information Society legislation of these countries were highlighted.

Keywords
Information Society; e-Government; Comparative Studies; Economic Integration; Eurasian Economic Union; post-Soviet Countries
Authors
Radomir Bolgov, Elena Zinovieva, Vitalina Karachay
Conference
ICEGOV2014
URL
ACM Digital Library
#65
;  Kim Andreasson, Mikael Snaprud
ID
#65
Abstract

Online interactions have rapidly become the main channel of communication as greater inclusiveness creates efficiencies for both the private and public sectors. In Europe, almost three-quarters of the population is now regularly using the Internet. But the push towards an information society also has unintended consequences as those who are unable to partake in it fall further behind in that they cannot utilize online services. Bridging digital divides is therefore more important than ever in creating an inclusive society and to reap the economic and social benefits thereof. This is of particular concern to people with disabilities. For instance, despite progress made in the supply of public sector information and services only 10% of Europe's government websites are fully accessible today, according to a study carried out for the European Commission (EC). This paper briefly reviews digital divides that limit greater usage before turning to the web accessibility divide more specifically. Given a lack of existing legislation or uneven adoption in this area, third-parties in particular the World Wide Web Consortium (W3C) with their Web Accessibility Initiative and related communities are filling a void by setting standards and promoting implementation. In this regard, the paper discusses the efforts of the European Internet Inclusion Initiative (EIII), which is building a website that contains a new combination of existing and evolving evaluation tools and support for user testing of websites through crowd-sourcing in order to support greater digital inclusion.

Keywords
E-government; Digital Divides; Web Accessibility; Universal Design; Benchmarking Trends; Benchmarking Tools; Automated Testing; Manual Testing; Crowd Sourcing
Authors
Kim Andreasson, Mikael Snaprud
Conference
ICEGOV2014
URL
ACM Digital Library
#66
;  Lyudmila Bershadskaya, Andrei Chugunov, Elena Golubtsova
ID
#66
Abstract

E-petition portals have started to play a significant role in political decision-making processes around the world. At the same time, e-petition portals have only recently appeared, and it is not obvious how to explain their impact in terms of traditional forms of decision making. This article describes the practical case of e-petition portal development in Russia. The study aimed at identifying the demand for an electronic petition portal in Russia in three main areas: the dynamics of the publication of initiatives across federal districts, citizens' discussions of the Russian e-petition portal on social media, and an analysis of the correlation between citizens' demand indicators and citizens' satisfaction with authorities' work and openness, as well as other economic indicators. The research led to conclusions about the existence of a relationship between the number of Internet users in the region and the activity of people in the region on the Russian e-petition portal.

Keywords
e-Participation; e-Petitions; Assessment; Correlation Analysis
Authors
Lyudmila Bershadskaya, Andrei Chugunov, Elena Golubtsova
Conference
ICEGOV2014
URL
ACM Digital Library
#67
;  Dirk Burkhardt, Kawa Nazemi, Christopher Klamm, Jörn Kohlhammer, Arjan Kuijper
ID
#67
Abstract

This paper compares the E-Participation roadmaps of industrial and developing countries, based on Germany and Kenya as representatives. Therefore, the ICT roadmap of each country is described in a clear shape and with representative E-Participation projects of each country. Based on these projects, the comparison is performed on a categorical level in terms of (1) participation forms, (2) used ICT, and (3) socio-political requirements. Afterwards, the results are summarized to determine an overall view on the E-Participation situation in both countries. As a result of the comparison similarities and significant differences will be identified. The results are useful for software developing organizations that want to create ICT governance tools for industrial as well as developing countries and therefore need to consider the characteristics and requirements of both country types.

Keywords
E-Participation; Public Participation; E-Government; Digital Inclusion; Information-Communication-Technologies; Study
Authors
Dirk Burkhardt, Kawa Nazemi, Christopher Klamm, Jörn Kohlhammer, Arjan Kuijper
Conference
ICEGOV2014
URL
ACM Digital Library
#68
;  Steve A. Adeshina, Adegboyega Ojo
ID
#68
Abstract

The adoption of e-voting in different parts of the world has been generally problematic, with only few exceptions. Past studies also suggest that e-voting is embedded in the socio-politically context informing variations in the adoption patterns and nature of challenges faced during implementation. While few survey-based empirical studies have been carried out to better understand factors affecting successful adoption of e-voting, there is general paucity of ethnographic studies and analysis providing detailed insights to e-voting adoption in specific contexts. This study offers such ethnography through in-depth analysis of e-voting adoption in the 2011 Nigerian General Elections. Using a multi-level Innovation Adoption Framework as a theoretical lens, we analyze the observations made by one of the authors as a participant in the adoption and implementation of the e-voting initiative as well as the post-election reports. Results from analysis revealed core factors for the different levels of e-voting adoption constructs - socio-political context, organizations, innovation and individual. Results also identified factors and challenges that may negatively impact e-voting adoption.

Keywords
E-Voting Adoption; Voters Registration; Innovation Adoption; Ethnography and e-Voting; 2011 Nigerian General Elections
Authors
Steve A. Adeshina, Adegboyega Ojo
Conference
ICEGOV2014
URL
ACM Digital Library
#69
;  Alexander Ryjov
ID
#69
Abstract

This article describes main ideas of Information Monitoring Systems and its applications for evaluation of status and monitoring of progress for social, economic, and political processes. Using these systems, we can "calculate" how we far from our goal and also "calculate" what factors allow us to reach the goal by the most effective way. The paper presents basic elements of Information Monitoring Systems and their characteristic, theoretical basis, and example - a system for monitoring and evaluation of state's nuclear activities which was developed for department of safeguards, International Atomic Energy Agency.

Keywords
Fuzzy Logic; Hierarchical Systems; Evaluation and Monitoring of Social and Political Processes
Authors
Alexander Ryjov
Conference
ICEGOV2014
URL
ACM Digital Library
#70
;  Ángela Rocio Vásquez-Urriago, Jesús Eduardo Coronado Escobar
ID
#70
Abstract

E-participation is a powerful tool for the collective construction of current society, as it enables the transformation of democratic processes. This document extracts the main lessons of these processes from the analysis of a few recent representative e-participation experiences in Colombia, contributing to increase the empirical evidence on this issue and showing some aspects to be taken into account by governing bodies and e-government implementers. We conclude that one of the main challenges is being able to collect information and knowledge generated by citizens -- not only from established calls or programs, but from their own initiative and under community generation processes --, and manage and utilize it for the advancement of society.

Keywords
E-Participation; Collaboration; Commitment; Citizen Open-data
Authors
Ángela Rocio Vásquez-Urriago, Jesús Eduardo Coronado Escobar
Conference
ICEGOV2014
URL
ACM Digital Library
#71
;  Prabir Panda, Ganesh Sahu, Babita Gupta, Vidyadhar Muthyala
ID
#71
Abstract

The turn of century saw ICT technologies making inroads into our lives. The governments world over are trying to use this medium for reaching out to their citizenry. This migration has been partly driven by transparency, efficiency and wider-access related benefits accrued by automation of government functions. E-Government Procurement (E-GP) is one such area which has drawn attention of politicians and researchers equally. However, studies bring out that E-GP project like any other e-Governance project has 70% chances of failure. Studies also underline that success of any E-GP system among other things, is affected by national culture, project environment (E-Readiness, IT literacy level and technological evolution) and regulatory framework which govern public procurement in a country. Indian government having realized the transparency and efficiency related benefits of E-GP system initiated an aggressive campaign to ensure its speedier implementation through National E-Governance Programme (NeGP) which was launched in 2006. However, recent review by Government of India (GoI) brought out that E-GP usage in the country has been less than satisfactory. In above perspective, this paper aims to undertake Template Analysis of stage-wise importance of 11 Critical Success Factors (CSF) (reported in literature) in E-GP project outcome in Indian context. For covering large landscape of E-GP implementation in India, two representative systems i.e. those implemented by Government of Andhra Pradesh and National Informatics Corporation were selected. The study concludes that out of 11 CSFs, five CSFs are not important at stage 2 of E-GP project evolution, while all 11 CSFs contribute to E-GP project success at Stage 3 and 4.

Keywords
Public Procurement; E-Procurement; Template Analysis; Case Study; Public Procurement Law
Authors
Prabir Panda, Ganesh Sahu, Babita Gupta, Vidyadhar Muthyala
Conference
ICEGOV2014
URL
ACM Digital Library
#72
;  Ranjan Kumar, Manish Kumar, Kapil Kant Kamal, Zia Saquib, Kavita Bhatia
ID
#72
Abstract

Mobile Seva/Mobile Governance is a revolutionary framework which is aimed at leveraging the exponential growth that has happened in the wireless communication technology and the far reaching acceptability it has received in the country. It has been conceptualized and formulated by the Department of Electronics and Information Technology (DeitY), Government of India. C-DAC, on behalf of DeitY, has designed platform and implemented gateways for delivery of integrated government services to citizens over mobile devices using mobile communication channels like SMS, USSD, IVRS, CBS, LBS, and through mobile applications installed on the smart phones. In this paper we describe the assessment which aimed to use research methods to establish key performance indicators that can gauge the efficiency of DeitY's Mobile Seva initiative, and assess its impact on stakeholders.

Keywords
Mobile Seva; Mobile Governance; MSDP; DeitY; C-DAC; India
Authors
Ranjan Kumar, Manish Kumar, Kapil Kant Kamal, Zia Saquib, Kavita Bhatia
Conference
ICEGOV2014
URL
ACM Digital Library
#73
;  Gaston Concha, Guillermo Burr, Paula Suárez
ID
#73
Abstract

This paper is the outcome of a study that aimed to measure the impact of Chile's Public Market Platform on small and medium enterprises that use this platform to sell their goods and services to the State. Chilecompra, the Chilean agency in charge of managing government procurement, manages this platform. The Public Market "is the largest e-commerce market in Chile with more than 9,5 billion dollars in transactions annually1."This study, based on a perception survey answered by SMEs, measures how using this platform has affected user companies' internal processes, specifically regarding managerial aspects, ICT capacity, training and reliability of platform providers in terms of the integrity and equity of procurement processes with Chilean government agencies. The study refers to the latter as the positive externalities associated with using the platform. For example, only 36% of those surveyed acknowledged that IT has a positive or slightly positive impact on the company, while a mere 20% use electronic invoice. Moreover, training does not seem to have had a significant impact on platform use. However, those surveyed did point out that participating in the Public Market is important for SMEs' business (accounting for 37% of total sales on average).

Keywords
e-Government Procurement; SME
Authors
Gaston Concha, Guillermo Burr, Paula Suárez
Conference
ICEGOV2014
URL
ACM Digital Library
#74
;  Sharada Alampalli, Theresa Pardo
ID
#74
Abstract

Complex information systems are socio-technical systems that are increasingly developed through Public Private Partnerships. These systems tend to encompass multiple stakeholders, software programs and technical components along with heavy investments. Many factors influence the development of a successful complex system. The well-recognized case study methodology is used to explore influencing factors in the complex system development. The case used in the research is the development of "Cyber-enabled Wireless Monitoring System for the Protection of Deteriorating National Infrastructure Systems." The ongoing research shows several technical and social factors influencing complex system development. Team members are often prepared for the technical challenges and it is the unanticipated administrative tasks that make the system development challenging.

Keywords
Complex Systems; Socio-technical Systems; Factors; Case Study, Development; Methodologies; Public Private Partnership
Authors
Sharada Alampalli, Theresa Pardo
Conference
ICEGOV2014
URL
ACM Digital Library
#75
;  Lina Marcela Morales Moreno, Javier Orlando Torres Páez, Adolfo Serrano Martínez
ID
#75
Abstract

In Colombia, public agencies execute independent contractual processes to acquire the same information technology (IT) goods or services, suppliers are mostly selected based on the minimum price, and the current procurement process is lengthy and inefficient. There is a need for allowing the Colombian Government to select suppliers considering other criteria (e.g. quality assurance) and also make purchases more efficient and transparent. In this paper we present an initiative aimed at facilitating and standardizing the purchase of IT goods and services across public agencies, through the implementation of a government IT-focused e-procurement strategy. This strategy is mainly focused on the establishment and implementation of an IT e-procurement process, based on Pricing Framework Agreements and supported by a set of tools and training. The implementation of this strategy will enable the Colombian State to achieve a higher level of rationalization over the investment in IT and a reduction in time, effort and cost of the procurement process.

Keywords
IT Procurement; Government Procurement; e-Procurement; Framework Agreements
Authors
Lina Marcela Morales Moreno, Javier Orlando Torres Páez, Adolfo Serrano Martínez
Conference
ICEGOV2014
URL
ACM Digital Library
#76
;  Ramachandran Ramasamy
ID
#76
Abstract

This paper elucidates the opportunity on expanding the on-going preparation of salary profile of information communications technology (ICT) professionals of Malaysia into a big data analytics (BDA) activity. The current activity is based on structured database provided by the online job service providers. In essence, BDA framework entailing 5 Vs namely, volume, variety, velocity, veracity and value used in gauging the gaps and potential areas to consider in next stages.

Keywords
ICT Salary Profile; Big Data Analytics; Business Intelligence
Authors
Ramachandran Ramasamy
Conference
ICEGOV2014
URL
ACM Digital Library
#77
;  Marcela Sánchez-Torres, Adriana Sanchez-Vargas, Lina Morales-Moreno
ID
#77
Abstract

This paper shows the perceptions of some of the Chief Executive Officer, CEO, of the Colombian government agencies about the role of Chief Information Officer, CIO, in their agencies, as part of the evaluation of the readiness for the establish of the CIO role in the country. This exploratory study conducted a survey of CEO Colombian government agencies, which belong to the central level since 24th February until 13th March of 2014. The main result is 81% of the CEO consider that a CIO as a keystone in its agencies.

Keywords
Government Chief Information Officer; GCIO; IT leaders; Competences; Perceptions; CEO Perceptions
Authors
Marcela Sánchez-Torres, Adriana Sanchez-Vargas, Lina Morales-Moreno
Conference
ICEGOV2014
URL
ACM Digital Library
#78
;  Adriana del Pilar Sánchez-Vargas, Jenny Marcela Sánchez-Torres, Jorge Bejarano
ID
#78
Abstract

The Colombian government has a history of over ten years in promoting the culture of electronic services and delivery of public value to their citizens by using ICT. Continuing these policies, through the Special Agreement of Cooperation between the Universidad Nacional de Colombia (UNAL) and the Fondo de Tecnologías del Ministerio de Tecnologías de la Información y las Comunicaciones (MinTIC), the government sought to implement the Government Chief Information Officer function (GCIO). This paper shows the characterization of the competences and perceptions of the Chief Information Officer, CIO, in the Colombian government agencies, as part of the evaluation of the readiness for the creation of the CIO role. In order to obtain this characterization we follow three phases: i) determining the application context, ii) data collection, and iii) reporting and analysis. The main result is an overview of the current CIO who need to establish their position in the highest level of its agencies in order to become a strategic element for contributing the mission of each agency.

Keywords
Government Chief Information Officer; GCIO; IT Leaders; Competences; Perceptions
Authors
Adriana del Pilar Sánchez-Vargas, Jenny Marcela Sánchez-Torres, Jorge Bejarano
Conference
ICEGOV2014
URL
ACM Digital Library
#79
;  Dmitrii Trutnev, Lyudmila Bershadskaya
ID
#79
Abstract

This paper describes the experience of ongoing project 'Increasing capacity of local governments in providing e-services in Ida-Virumaa-Leningrad oblast cross-border areas' (ELRII-470), implemented under Cross Border Cooperation Program of the ENPI Estonia-Latvia-Russia 2007--2013. Lessons learned from this project seem interesting to learn and use in similar projects.

Keywords
Cross-border Legal Document Flow; e-Signature; PKI; Quality of e-Services; Administrative Processes Improvement
Authors
Dmitrii Trutnev, Lyudmila Bershadskaya
Conference
ICEGOV2014
URL
ACM Digital Library
#80
;  Maria Rehman, Shafay Shamail
ID
#80
Abstract

The advent of Internet and Communication Technologies (ICT) has provided an opportunity to governments to improve efficiency of services to citizens by implementing e-government projects. Many governments around the world have defined their Enterprise Architectures to govern planning, implementation and management of their e-government initiatives. However in Pakistan these efforts are still in their initial stages. This study used Zachman Framework as reference enterprise architecture and studied the enterprise level workflows of e-government projects of the Government of Punjab. The results show that re-consideration and a new perspective is needed to review and improve the ICT governance model so that all the stakeholders including public and private sectors can be active partners. The research is expected to help in recognizing the need to formulate common enterprise level architecture to implement e-government strategies at the provincial level.

Keywords
E-Government Projects; Punjab Pakistan; Enterprise Architecture; EA; Zachman Framework
Authors
Maria Rehman, Shafay Shamail
Conference
ICEGOV2014
URL
ACM Digital Library
#81
;  Sashi Kumar, Shatrunjay Rawat
ID
#81
Abstract

The importance of providing enabling environments to the physically disabled and the ageing population is being stressed upon at international level. We reason out that certain information, which could be insignificant for the physically normal people, but is crucial to the physically disabled and the ageing persons, needs to be maintained in a network of local bodies of the government. We propose an e-participation scheme, wherein e-participation of entities of public interest, local government bodies and humanitarian agencies would improve the enabling environments.

Keywords
E-participation; Ageing Population; Physical Disability; Local Government; Entities of Public Interest
Authors
Sashi Kumar, Shatrunjay Rawat
Conference
ICEGOV2014
URL
ACM Digital Library
#82
;  Nur ?at
ID
#82
Abstract

This paper describes the idea of creating a new space, as a share point, regarding e-government organizational structure. The purpose of share point is to give an opportunity for overcoming organizational barriers. The study argues that one of the problems in e-government applications, particularly in small scale towns, is communication problems between departments observed by management Actually the problem, at first glance, may seem as a reflection of a silo mentality, but it is the problem of institutionalization rather than the existence of information silos This study recommends that there should be a venue designed for information sharing as a share point. Such a design, necessarily requires department managers to be ensured of trust and privacy as well as to facilitate the information sharing environment.

Keywords
Electronic Government; Information Sharing; Information Technologies; Back-Office Transformation
Authors
Nur ?at
Conference
ICEGOV2014
URL
ACM Digital Library
#83
;  Juan Gabriel Gómez Albarello, André-Noël Roth Deubel
ID
#83
Abstract

Based on the Colombian experience, we propose the creation of an institution, a Consultative Council, that would serve the purpose of establishing a direct and permanent link the GCIO and a wide array of social and political agents. This proposal is pertinent in contexts where both the state and the society are weak and, consequently, the GCIO would fall short of promoting transparency, participation and entrepreneurial dynamism.

Keywords
Consultative Council; Accountability; Citizen Empowerment
Authors
Juan Gabriel Gómez Albarello, André-Noël Roth Deubel
Conference
ICEGOV2014
URL
ACM Digital Library
#84
;  Mikhail Bundin, Aleksei Martynov
ID
#84
Abstract

Increasing worldwide tendency of using social networking services by public authorities and officials has its consequences for society and individuals. Being created for mostly private intercourse social networks are now often used for other means. The authors suggest several most urgent issues of the undergoing research about legal regulation's prospective for "public" use of social networks, and provide brief analysis of existing Russian law and practice in the sphere, comparing with other countries.

Keywords
E-Government; Social Networking Services; Regulation; Legal Practice; Russia; Public Administration
Authors
Mikhail Bundin, Aleksei Martynov
Conference
ICEGOV2014
URL
ACM Digital Library
#85
;  Johanna Ekua Awotwi, Charles Amega-Selorm
ID
#85
Abstract

This short paper presents an ongoing review of an investigative case, presented and critiqued with suggestions for further research on the use of mobile phones to call in to FM radio in sub-Saharan Africa with Ghana as the single case study. It further seeks to describe the levels of community participation. As an ongoing review in an area that is limited in research this paper will begin with a background to the topic, continue with the increasing demand for information outside news websites, evaluate the effectiveness of the mobile phone and why it is the ICT tool for rural discourse when combined with the traditional media channel of delivery; the radio, in a rural area. Important questions the paper asks include the effectiveness or otherwise of this collaboration and also its appropriateness for managing good governance mechanisms, if any; and also if the target audience find this channel of delivery accessible and affordable?

Keywords
Mobile Technologies; Radio; Participation; Empowerment; e- Service Delivery; Innovation
Authors
Johanna Ekua Awotwi, Charles Amega-Selorm
Conference
ICEGOV2014
URL
ACM Digital Library
#86
;  António Castro, Delfina Soares
ID
#86
Abstract

Over the last three decades there has been a remarkable progress in terms of information and technologies (IT) available in Portuguese schools: from a small and shy presence by the end of the eighties to the proliferation of laptops, tablets, and the growing number of Internet broadband connected spaces that can be seen nowadays in Portuguese school environment. The technological infrastructure currently available in most schools creates unprecedented conditions for improvements at school organizational and managerial levels. In this paper we propose the creation of a complex IT-based information service. This service should be able to extract knowledge from the multiple technological solutions deployed and available in schools and to intelligently cross and process it in order to provide school managers with valuable data that will help them to improve schools' organizational processes and performance.

Keywords
IT-based Services; Governance; Schools; Service Science
Authors
António Castro, Delfina Soares
Conference
ICEGOV2014
URL
ACM Digital Library
#87
;  Nata Goderdzishvili, Tamar Gvenetadze
ID
#87
Abstract

This paper outlines Government of Georgia's reforms in e-government during the last decade.

Keywords
Strategy; Reforms; Development; Rankings
Authors
Nata Goderdzishvili, Tamar Gvenetadze
Conference
ICEGOV2014
URL
ACM Digital Library
#88
;  Lemma Lessa, Devadoss Saravanan
ID
#88
Abstract

E-government improves and more importantly transforms the public sector especially in developing countries. In order to take advantage of such benefits, developing countries have been investing a lot on e-government initiatives in spite of their limited budget. Extant literatures show that there are only few success stories whereas majorities of those efforts end up in a failure. In this paper we argue that one way to avoid e-government failure is to learn from successful change management efforts put forth during e-government implementation. Based on a multiple case study, this study explored the difference in the way two districts managed the required changes during the implementation of WoredaNet e-government project. The study revealed that there exists difference between the two districts on three core issues: change efforts conducted on the human elements, organizational culture and the commitment of top management. Accordingly, recommendations are also provided as to how to approach different change related factors and issues in order to successfully manage the required changes during e-government implementation.

Keywords
E-Government; e-Government Success; Change Management; e- Government Sustainability
Authors
Lemma Lessa, Devadoss Saravanan
Conference
ICEGOV2014
URL
ACM Digital Library
#89
;  Claudia Díaz, Victoria Díaz, Elizabeth Rodríguez, María del Pilar García, Yovanna Cadavid, Miriam Díaz
ID
#89
Abstract

This paper presents the Integrated System of Formalities (Sistema Único de Información de Trámites, SUIT), which is a single point of information on administrative procedures, from now on called formalities. This system has provided means for reduction of corruption in Colombia, since information about formalities is directly available to citizens. No middleman is necessary between citizens and the Government, and information is standardized across several local administrations. In this way, we promote transparency.

Keywords
SUIT; Administrative Simplification; Colombia
Authors
Claudia Díaz, Victoria Díaz, Elizabeth Rodríguez, María del Pilar García, Yovanna Cadavid, Miriam Díaz
Conference
ICEGOV2014
URL
ACM Digital Library
#90
;  Shefali S. Dash, I. P. S. Sethi, Ashutosh P. Maurya
ID
#90
Abstract

National Informatics Centre (NIC) has developed a core banking software with name Co-operative Core Banking Solution (CCBS), considering requirement of Indian co-operative banking sector. Along with software development, NIC also provide implementation and hosting service of this software for co-operative sector under Software as a Service Model. Due to latest Service Oriented Architecture of software, NIC-CCBS is able to integrate other central / state government software/applications and can generate meaningful MIS for decision / policy making for management level. This can also provide a good platform for other e-governance projects by establishing network connectivity, computer awareness and capacity building. NIC-CCBS is implemented at more than 100 co-operative bank locations across two states of India i.e. Chhattisgarh & Meghalaya and serving more than 20000 banking transactions on daily basis. NIC - CCBS implementation has been implemented in step wise process which includes Business understanding, Process engineering, Data digitization, Data quality, Data Migration, hands hold support. On completion of CCBS application for State Co-operative Bank, District Central Co-operative Bank, Primary Agriculture Co-operative societies, NIC is moving ahead to serve to Agricultural Land Development Banks, Treasury Banks and State financial corporations.

Keywords
Banking Solution; Cooperative; Implementation; Software; Change Process
Authors
Shefali S. Dash, I. P. S. Sethi, Ashutosh P. Maurya
Conference
ICEGOV2014
URL
ACM Digital Library
#91
;  Li Chongzhao, Jiang Ke, Liu Hong
ID
#91
Abstract

This research draws up from fundamental function, service object, key to the construction and institutional environment of four aspects to discussion the framework of Cross-Border electronic public service platform in ACFTA.

Keywords
ASEAN-China Free Trade Area; Cross-Border Electronic Service Public Platform; Coordination
Authors
Li Chongzhao, Jiang Ke, Liu Hong
Conference
ICEGOV2014
URL
ACM Digital Library
#92
;  Sanjeev Kumar Katara, Nagesh Shastri
ID
#92
Abstract

This paper aims to study the processes of Debts Recovery Tribunals (DRTs) and Debts Recovery Appellate Tribunals (DRATs) in India and propose an e-Governance framework to improve their core functioning and expedite the recovery of Non-Performing Assets (NPAs) of Banks and Financial Institutions (FIs). It also discusses how DRTs, DRATs, Ministry of Finance (MoF), Govt. of India and external stakeholders (Banks, FIs, Companies, Advocates and Individuals) may benefit from the innovative use of ICT in DRTs and DRATs. The paper also briefly mentions the possible challenges and solutions.

Keywords
DRT; DRAT; e-Governance; Finance; Framework; India; Law; NPA; RDDB&FI; SARFAESI
Authors
Sanjeev Kumar Katara, Nagesh Shastri
Conference
ICEGOV2014
URL
ACM Digital Library
#93
;  Radomir Bolgov, Andrei Chugunov, Olga Filatova, Yuri Misnikov
ID
#93
Abstract

The paper presents preliminary results of a first phase of the study investigating the socio-political dimension of electronic identification (e-ID) of citizens in the post-Soviet - mostly Eurasian - region. Empirical data obtained with the help of the virtual research methods reveal, in particular, a potential connection between the existing intra-regional migration patterns with Russia's plans to deploy its national e-ID system. The way it is eventually implemented will have significant policy implications for other countries as well. It is important that decision-makers are aware of such implications and e-ID policies take proper account of the social impacts of particular e-government technologies to avoid new 'digital divides' between countries, citizens and non-citizens.

Keywords
e-Government; Electronic Identification; e-ID Cards; e- Democracy; Information Society; ICTs; Eurasia; Russia; Social Impacts; CIS
Authors
Radomir Bolgov, Andrei Chugunov, Olga Filatova, Yuri Misnikov
Conference
ICEGOV2014
URL
ACM Digital Library
#94
;  Lina Marcela Morales Moreno, Javier Orlando Torres Páez, Deicy Alexandra Parra Chaux, Diego Antonio Campos Cáceres
ID
#94
Abstract

In this paper we present the Colombian government information technology management model - IT4+, which is an initiative for helping leaders to manage and organize information technology capabilities to deliver public value.

Keywords
Government IT Management; IT Management Model
Authors
Lina Marcela Morales Moreno, Javier Orlando Torres Páez, Deicy Alexandra Parra Chaux, Diego Antonio Campos Cáceres
Conference
ICEGOV2014
URL
ACM Digital Library
#95
;  Baseer Ahmad Baheer, Sónia Sousa, David Lamas
ID
#95
Abstract

Evidence exist that e-Governance can facilitate the delivery of information and services needed by stakeholders, citizens, and decision makers in a cost-effective, efficient, and streamlined way; representing a possible solution for some developing countries, such as Afghanistan. As so emerges the need for deliver services and provide access to information in a seamless way. Being the first step to interconnect e-service applications and make them interoperate in all governmental institutions. Or go beyond methodologies for deployment of interoperability frameworks, and extend governance best practices to include various stages and activities for provision of e-services. This article aims to discuss the readiness of Afghan government for deploying e-government services and solutions. It uses Ministry of Education as a particular case study.

Keywords
Reference Model; Human Computer Interaction; Interoperability Framework; e-Governance; Developing Countries
Authors
Baseer Ahmad Baheer, Sónia Sousa, David Lamas
Conference
ICEGOV2014
URL
ACM Digital Library
#96
;  Raph de Rooij
ID
#96
Abstract

What if a website owner cannot reliably claim full conformance with the web accessibility specification mentioned in the policy? The answer may lie in also addressing the non-technical issues that stand in the way of fully conforming, since these are the kind of issues for policy makers, managers and supervisors.

Keywords
Accountability; Assessment; Audit; Compliance Management; Conformance; Governance; Open Standards; Policy; Quality Assurance; WCAG 2.0; Web Accessibility
Authors
Raph de Rooij
Conference
ICEGOV2014
URL
ACM Digital Library
#97
;  Oriana Oviedo Ojeda
ID
#97
Abstract

Beginning with the necessity to build conceptual models, according to the needs of the territories, born the idea of adjust the theoretical foundations of the concept "Open Government" to a specific approach, in this case, the border region of North Santander Department Colombia. This study is a descriptive case that is under development and formulation phase.

Keywords
Open Government; Endogenous Development; Border and Integration
Authors
Oriana Oviedo Ojeda
Conference
ICEGOV2014
URL
ACM Digital Library
#98
;  Matthias Stürmer
ID
#98
Abstract

The concept of digital sustainability is mentioned in research on digital preservation as well as on openness topics. Both streams of literature point out the necessary discussion how to create, use, and regulate digital resources in order to maximize their value for our society today and in the future. This paper therefore reviews current work on digital sustainability, presents a list of six characteristics how to define digitally sustainable goods, and draws the link to aspects of e-government.

Keywords
Sustainability; Digital Sustainability; Digital Preservation; Open Source; Open Data; Open Government
Authors
Matthias Stürmer
Conference
ICEGOV2014
URL
ACM Digital Library
#99
;  Maria Helena Monteiro, Alice Trindade, Ricardo Ramos Pinto, Amável Santos
ID
#99
Abstract

This paper presents a real case of public innovation project - an eGovernment project in the area of Higher Education- where reformation and transformation of school bureaucracy was implemented. Innovative ICT capabilities were introduced in ISCSP within a planned, motivated and controlled environment where leadership styles and management practices are focused on business succes. This is a real experience of an eGovernement transformation program where business "is doing more with less". We describe the adoption and diffusion model used in this transformation program. This succesful approach may model other eGovernement projects.

Keywords
Higher Education; Digital Strategy; Adoption & Diffusion Models; Organizational Factors; Business Process; ICT Capabilities; Strategic Business Planning; Operational Efficiency
Authors
Maria Helena Monteiro, Alice Trindade, Ricardo Ramos Pinto, Amável Santos
Conference
ICEGOV2014
URL
ACM Digital Library
#100
;  Leonida Mutuku, Christine Mahihu
ID
#100
Abstract

Technology intermediary applications have been built as intervention measures to extend the benefits of open data to the public, particularly to grassroots communities. This paper discusses existing barriers that may limit the impact of such applications in society by presenting a suggested framework to be considered when developing open data applications in developing country contexts such as Kenya's. This includes the need for raising awareness of the interventions, community feedback, technology usability and, a consideration for content generated in these applications.

Keywords
Grassroots; Applications; Intermediaries; Framework; Open Data
Authors
Leonida Mutuku, Christine Mahihu
Conference
ICEGOV2014
URL
ACM Digital Library
#101
;  Teresa Pereira, Henrique Santos
ID
#101
Abstract

Organizations have moved their business activity to the Internet and mobile applications, which make them more exposed to unexpected and underestimated security risks. This fact requires organizations to implement adequate security controls as well as the respective monitoring and evaluation on a regular basis. However, these tasks require strong arguments (in monetary terms) to justify the return of investment in the security controls. In this context, it is crucial for organizations to define metrics to assess the efficiency of the implemented controls, to justify the security investments. This paper highlights some reflections regarding the definition of meaningful metrics of security controls, to deliver actionable information for decision makers for managing their organizational assets and ensure their day-to-day operations.

Keywords
Information Security; Security Controls; Security Metrics
Authors
Teresa Pereira, Henrique Santos
Conference
ICEGOV2014
URL
ACM Digital Library
#102
;  Lei Zheng, Xiwen Fu
ID
#102
Abstract

This paper assesses the benefits and risks of a digital convergence project at the infrastructure level in China's Qingdao High-tech zone. In-depth interviews and focus group methods are used to collect data.

Keywords
Digital Convergence; Infrastructure; China
Authors
Lei Zheng, Xiwen Fu
Conference
ICEGOV2014
URL
ACM Digital Library
#103
;  Arry Akhmad Arman, Jaka Sembiring, Suhardi
ID
#103
Abstract

Open Data become more and more be applied in many organizations, mainly in government agencies. In one side, open data create many benefits for many parties. But, without supporting by strong Data Management and Governance, Open Data can open many new risk holes. Today, many government agencies in Indonesia take benefits of process automation using sophisticated IT system in their organization. But, most of them never manage and govern their data carefully. All their data and information flow in their organization without supporting of strong data management. This paper will describe relationship analysis between Data Management Functions (from DMBOK) and Characteristic of Open Data that represent by eight Data Principles (Open Government). By this analysis, organization can determine the most important Data Management Function to support Open Data.

Keywords
Open Data; Data Management; Data Governance
Authors
Arry Akhmad Arman, Jaka Sembiring, Suhardi
Conference
ICEGOV2014
URL
ACM Digital Library
#104
;  Meng Sun, Yi Li
ID
#104
Abstract

With the dramatic transformation of society and the increasing size of government information resources, proper modeling and verification techniques for the complex interactions among multiple large-scale distributed electronic government (E-Government) applications are playing a key role in the development of such applications to make them trustworthy, secure and efficient. This paper focuses on using the integration of a promising coordination modeling framework Reo and the interactive proof assistant Coq for modeling and verification of complex interactions in E-Government applications. An access control example is investigated to show our approach on modeling, simulating and verifying the dynamic behavior of E-Government applications.

Keywords
Reo; Coq; E-Government; Modeling; Verification
Authors
Meng Sun, Yi Li
Conference
ICEGOV2014
URL
ACM Digital Library
#105
;  Marciele Berger Bernardes, Francisco Pacheco de Andrade
ID
#105
Abstract

This paper aims to understand, in the context of International Organizations for Regional Integration (IOs) what is the contribution of Internet use for the effectiveness of the fundamental right of political inclusion, as well as pointing out a country that may be used as a reference for the proposal of a public policy aimed at ruling Open Government in Regional Integration (e.g Portugal and Brazil). Having this in mind, will be done used a deductive method and a case study aiming at a confrontation of theory with practice in regional blocks. It will be verified that partial results point out that Internet is an instrument of amelioration of democratic systems. However, E-Gov policies become necessary (legal framework, inclusion, digital education) as well as new strategies at local level such as the European Plan of Action (e. g The Netherlands first country in the e-participacion índex of ONU). Based on the success cases is expected to promote new spaces of interaction and popular deliberation, which protrude Portugal and Brazil.

Keywords
Democracy; Informational Society; Open Government; Regional Integration Processes
Authors
Marciele Berger Bernardes, Francisco Pacheco de Andrade
Conference
ICEGOV2014
URL
ACM Digital Library
#106
;  Bandaxay Lovanxay
ID
#106
Abstract

The aging of Association of South East Asian Nations (ASEAN) is happening much faster than other regions. In ASEAN, aging rates in some countries will be similar to or even higher than those experienced by Japan in the past that it will reach a level of super-aging. And Japan is one of the most cooperative to ASEAN providing training programs and technical cooperation on information and communication technology (ICT), health and welfare. Moreover, in Japan ICT has become the main key to be an engine for economic growth and innovation to support aging society. This research focuses on the research of cooperation framework to introduce ICT innovation from Japan which can apply to the aging society of ASEAN. In addition, this research analyzes the role of Japan, and proposes the ICT as one of the critical success factors of aging society in ASEAN.

Keywords
Aging Society; ICT; Japan; ASEAN
Authors
Bandaxay Lovanxay
Conference
ICEGOV2014
URL
ACM Digital Library
#107
;  Pedro Janices, Natalia Aguerre
ID
#107
Abstract

Cybersecurity is a relevant aspect for the maintenance and sustained development of an Open Government. From the different areas of the Argentine Federal Administration, the promotion and interchange of experiences have been fostered to protect information and ensure that the principles of the Open Government be established and developed in an efficient and safe manner.

Keywords
Open Government; Information Security; Critical Information Infrastructures
Authors
Pedro Janices, Natalia Aguerre
Conference
ICEGOV2014
URL
ACM Digital Library
#108
;  Jesús Eduardo Coronado Escobar, Angela Rocio Vasquez Urriago
ID
#108
Abstract

This document addresses the issue of citizen participation within the framework of governance and analyzes the elements that make up the theory with which Putnam defined social capital: civic engagement and trust in institutions. The second part describes the different game mechanisms and dynamics used in gamification and finally, a reflection is made about the impact gamification could have in participation.

Keywords
Gamification; Governance; Participation; Trust; Engagement; Citizenship
Authors
Jesús Eduardo Coronado Escobar, Angela Rocio Vasquez Urriago
Conference
ICEGOV2014
URL
ACM Digital Library
#109
;  Fengchun Yang
ID
#109
Abstract

In this paper, we describe the serious super aging society in china and the shortage of relevant resources to serve for the elderly. And we explore that, under the guidance of government, how to incorporate various resources and use the information and communications technology (ICT) as a tool to overcome difficulties in the elderly services.

Keywords
Information and Communications Technology; Community Care; Aged; Government
Authors
Fengchun Yang
Conference
ICEGOV2014
URL
ACM Digital Library
#110
;  Zdenek Brabec, Jan Vejvalka
ID
#110
Abstract

The paper summarizes some background data related to the perspectives of ICT support for Active Ageing. Considering the different cultural roots of the different application areas where various existing systems stem from, the paper stresses the need for an integrative approach.

Keywords
Demographic Changes; Active Ageing; ICT Development; ICT Coverage; e-Society; eHealth; e-Government
Authors
Zdenek Brabec, Jan Vejvalka
Conference
ICEGOV2014
URL
ACM Digital Library
#111
;  Nikolina Žajdela Hrustek
ID
#111
Abstract

Information and communication technologies (ICT) play an important role in the development of knowledge societies which, on the whole, constitute priority for governments worldwide. For a long time, measurement of unequal access to exploiting the potential of ICT used to be based on the digital divide concept. However, due to a strong relationship between ICT use and social inclusion/exclusion confirmed in current research, this concept has lately become inadequate. Such a complex issue also requires a much more complex approach, which explains why the concept of e-inclusion is more adequate. Insufficient operationalization of the e-inclusion concept, which implies an insufficient number of identified indicators as well as the quantity of collected data, represents a major problem in the existing research on e-inclusion. A multiperspective, multimethodological and multidimensional approach is therefore proposed to overcome this problem.

Keywords
e-Inclusion; Multiperspective; Multidimensional; ICT
Authors
Nikolina Žajdela Hrustek
Conference
ICEGOV2014
URL
ACM Digital Library
#112
;  Tereza Cahlikova
ID
#112
Abstract

The arrival of new technologies in the public sector and the connected re-definition of ways public administrations interact with citizens is currently a burning topic. Despite numerous research projects exploring the introduction of electronic government (e-Government) from the citizens' perspective, insights on the topic from the point of view of public officials and politicians stay vastly unexplored. The objective of the present project is to respond to this gap. By evaluating the influence of factors such as the political tradition, institutional system or organisational culture, we aim to explain the relative underdevelopment of electronic participation (e-Participation) tools in Switzerland. Despite the excellent potential that Swiss authorities have at their disposal in this regard, the level of e-Participation development ranks the country far behind the leaders in the field. The main outcome of the present research will be, in the first place, exposure of principal problematic points connected to the aforementioned factors that impact on the comparative immaturity of e-Participation instruments in Switzerland and, secondly, suggestions of solutions that could open a way towards the further advancement of digital democracy.

Keywords
Digital Democracy; e-Participation; Empowerment of Citizens; Citizen-centric Government; Organisational Culture; Sociology of Organisations; Direct Democracy; Civic Engagement
Authors
Tereza Cahlikova
Conference
ICEGOV2014
URL
ACM Digital Library
#113
;  Tatiana M. Martinez
ID
#113
Abstract

Transparency has often been hailed as one of the main mechanisms through which corruption can be combated due to the fact that it supposedly increases levels of accountability. In this sense, e-government would be the platform through which this can be achieved. However, as the author demonstrates, this is a failed assumption since it is not applicable to several national contexts, such as is the case of Brazil. In addition, most studies in this field have so far relied on rational-choice models and have thus failed to demonstrate causation, often undertaking instead a strong normative undertone. This study therefore aims to reach beyond what has already been done, and demonstrate why investments in transparency have not achieved the desired results by conducting an interpretive piece of research and adopting a multi-case study approach, whereby incidences of corruption in Brazil will serve as the cases. It aims to go against the stream of normative work and produce an actual theoretical framework to explain this phenomenon, thereby contributing to the advancement of the IS field, more specifically, the area of e-government, and providing a guide for policy-makers' investments.

Keywords
Transparency; Accountability; Corruption
Authors
Tatiana M. Martinez
Conference
ICEGOV2014
URL
ACM Digital Library
#114
;  Karina Cenci
ID
#114
Abstract

At the present time, information systems affect all aspects of our life, due to the technological advance in communications, in particular, the increase of wireless networks, ad-hoc, mobile devices, that provide access to the information. The implementation of secure and high quality distributed systems and applications is highly required. Such systems can be implemented in a small, medium and large scale. For the scaling of a system or application is required to consider the properties and qualities of the distribution, as well as drawbacks. E-Government is one of the most complex and important sectors for the application of technological development in information systems. An important aspect for the development and efficiency of distributed systems is the design paradigm or architectural style. The selection and development of a framework is an essential part for implementing a system architecture, because the framework allows connection between the concepts of architecture and platform. The plan focuses in the exploration and integration of system architecture, desirable properties and development frameworks for distributed system, especially considering the e-government applications.

Keywords
Distributed Architecture; Electronic Government; Distributed Applications; Frameworks
Authors
Karina Cenci
Conference
ICEGOV2014
URL
ACM Digital Library
#115
;  Guillermina Cledou
ID
#115
Abstract

In the last years, new technologies - referred as emerging information and communication technologies (EICTs), have appeared and are immersed in peoples' lives assisting them and facilitating their daily activities. Taking advantage of the diffusion and infusion of these technologies, governments are using EICTs to deliver better public services to citizens. However, to address citizens' demands and to provide customer oriented services governments face various types of challenges. The aim of this research work is to provide solutions to some of the challenges, in particular to the rapid development of electronic public services (EPS) and the service integration in the context of development of smart cities. Following the aim, we propose an approach, called Virtual Factory for Smart City Service Integration. The idea of the virtual factory is to provide a framework to automatically produce software based on a given set of specifications of a family of EPS taking advantage of similarities in the EPS business processes. The expected contributions of this research work is to produce a domain specific language (DSL) for service specification and supporting tools that based on the produced specifications, workflow techniques and ideas of software product lines (SPL) can automatically produce software applications for EPS that can be easily parameterized and completed.

Keywords
Service Integration; Smart Cities; e-Government; Domain Specific Language; Software Product Line; Workflows; Formal Methods
Authors
Guillermina Cledou
Conference
ICEGOV2014
URL
ACM Digital Library
#116
;  A. A. Kuatbayeva
ID
#116
Abstract

In this paper, will be described Ph.D. research basic principles. World Health Organization reported at 2013 year, that each year worldwide due to the medical error, minimum 50.000 people are dead [1]. To ensure medical system from these risks, make it more safety and high quality, it is important that information systems are used in healthcare systems. Health information applications help us to reduce the human error and to support patient care systems. Healthcare information systems cost is about 4.6% of the total cost. In this paper, it is tried a healthcare situation determination model according to fuzzy logic principles [2-3].

Keywords
Fuzzy Logic; Healthcare; Situation Room; Modelling
Authors
A. A. Kuatbayeva
Conference
ICEGOV2014
URL
ACM Digital Library
#117
;  Fatemeh Ahmadi Zeleti
ID
#117
Abstract

Despite the increasing volume of publications and research in open data, many aspects of open data are yet to be studied. To this extent, extensive literature review on business models in the context of open data was performed. Interestingly, scholarly efforts providing practical elaborations and rigorous analysis of open data business models are omitted. This could be partly attributed to the fact that most discussions on open data business models are predominantly in the practice community. This shortcoming has resulted in a growing list of open data business models which, on closer examination, are not clearly delineated and lack clear value orientation. Therefore, this thesis will address issues related to open data business models. This paper focuses on the background and results of my research to date. This paper also outlines the potential research questions and future work.

Keywords
Open Data Business Models; Open Data Industry; Business Models; Business Model Framework
Authors
Fatemeh Ahmadi Zeleti
Conference
ICEGOV2014
URL
ACM Digital Library

Institutions

Patron
  • His Excellency, the President of the Portuguese Republic

 

Co-organized by
  • Administrative Modernization Agency
  • University of Minho
  • United Nations University Operating Unit on Policy-Driven Electronic Governance

Comittees

Conference Committee

António M. CUNHA, University of Minho, Portugal, Conference Chair
David MALONE, United Nations University, Conference Chair
Paulo NEVES, Agency for Administrative Modernization, Portugal, Conference Chair
Tomasz JANOWSKI, UNU-EGOV, Portugal, Series Coordinator
Luís Soares BARBOSA, University of Minho, Portugal, Programme Chair
Elsa ESTEVEZ, UNU-EGOV, Portugal, Programme Chair
Marijn JANSSEN, Delft University of Technology, Netherlands, Program Chair
Vassilios PERISTERAS, European Commission, Awards Chair
Luís Paulo SANTOS, University of Minho, Portugal, Organization Chair
João Ricardo VASCONCELOS, Agency for Administrative Modernization, Portugal, Organization Chair
Sara FERNANDES, UNU-EGOV, Portugal, Communication Chair
Sofia GOMES, Agency for Administrative Modernization, Portugal, Communication Chair

 

Advisory Committee

Vincenzo AQUARO, UNDESA
Venansius BARYAMUREEBA, Uganda Technology and Management University, Uganda
Jaco DU TOIT, UNESCO Regional Office for Eastern Africa, Kenya
Maria Isabel MEJIA JARAMILLO, Ministry of Information and Communication Technologies, Colombia
Samia MELHEM, The World Bank, United States
Beth NOVECK, The Governance Lab, New York State University, United States
Theresa PARDO, Center for Technology in Government, University at Albany, State University of New York, United States
Carlos SÁ CARNEIRO, Office of the Prime Minister, Portugal

 

Organizational Committee

Francisco ANDRADE, University of Minho, Portugal
Luís Soares BARBOSA, University of Minho, Portugal
José Luís FARIA, University of Minho, Portugal
Sara FERNANDES, United Nations University, Portugal
Vítor FONTE, University of Minho, Portugal
António TAVARES, University of Minho, Portugal
Paulo NOVAIS, University of Minho, Portugal
Mário PEIXOTO, United Nations University, Portugal
António Nestor RIBEIRO, University of Minho, Portugal
Luís Paulo SANTOS, University of Minho, Portugal

 

Program Committee

Ganesh Prasad ADHIKARI, Ministry of Home Affairs, Nepal
Rodrigo Sandoval ALMAZAN, Universidad Autónoma del Estado de México, Mexico
Luís AMARAL, University of Minho, Portugal
Dennis ANDERSON GAID, Pace University, United States
Kim ANDREASSON, DAKA Advisory AB, Vietnam
Johanna Ekua AWOTWI, Center for e-Governance, Ghana
Rehema BAGUMA, Uganda Technology and Management University, Uganda
Luís Soares BARBOSA, University of Minho, Portugal (Program Chair)
Maria BEEBE, Global Networks, United States
John BERTOT, University of Maryland, United States
Laurence BROOKS, Brunel University, England
Luís CAMARINHA-MATOS, UNINOVA, Portugal
Alejandra CECHICH, National University of Comahue, Argentina
Wojciech CELLARY, Poznan University of Economics, Poland
Narciso CERPA, University of Talca, Chile
Yannis CHARALABIDIS, National Technical University Athens, Greece
Akemi Takeoka CHATFIELD, University of Wollongong, Australia
Yu-Che CHEN, University of Nebraska, Omaha, United States
Carlos Iván CHESÑEVAR, National University of the South, Argentina
Venkatesh CHOPPELLA, IIIT Hyderabad, India
Jyoti CHOUDRIE, Hertfordshire University, United Kingdom
Andrei CHUGUNOV, University of Information Technologies, Mechanics and Optics, Russian Federation
Soon Ae CHUN, City University of New York, United States
Gaston CONCHA, Santo Tomas University, Chile
Meghan COOK, Center for Technology in Government, University at Albany, United States
Flávio Corrêa DA SILVA, University of Sao Paulo, Brazil
Rama Krushna DAS, National Informatics Centre
Sharon DAWES, Center for Technology in Government, University at Albany, United States
Rahul DE, Indian Institute of Management Bangalore, India
Elsa ESTEVEZ, UNU-EGOV, Portugal (Program Chair)
Pablo FILLOTTRANI, National University of the South, Argentina
Susana FINQUELIEVICH, University of Buenos Aires, Argentina
Simon FONG, University of Macau, Macau SAR
Bernd FRIEDRICH, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Germany
Mila GASCO, ESADE Business and Law School, Mila Gasco & Associates, Spain
Olivier GLASSEY, Swiss Graduate School of Public Administration, Switzerland
Åke GRONLUND, Orebro University, Sweden
Natalie HELBIG, Center for Technology in Government, University at Albany, State University of New York, United States
Sirajul ISLAM, Örebro University, Sweden
Tomasz JANOWSKI, United Nations University Operating Unit on Policy-driven Electronic Governance, Portugal
Marijn JANSSEN, Delft University of Technology, Netherlands (Program Chair)
Carlos E. JIMENEZ, Generalitat de Catalunya, Independent Consultant, Spain
Atreyi KANKANHALLI, National University of Singapore, Singapore
Andrea KAVANAUGH, Virginia Tech, United States
Ralf KLISCHEWSKI, German University in Cairo, Egypt
Emmanuel LALLANA, IdeaCorp, Phillippines
Kincho LAW, Stanford University, United States
Deirdre LEE, DERI, NUI Galway, Ireland
Calvin LEONG, Macao SAR Government, Macao SAR, China
Shuhua Monica LIU, Fudan University, China
Luis LUNA-REYES, University of the Americas-Puebla, Mexico
Lorenzo MADRID, Future Cities Institute, United States
Devender MAHESHWARI, Delft University of Technology, Netherlands
Ricardo MATHEUS, Delft University of Technology, Netherlands
Sehl MELLOULI, University of Laval, Canada
Morten Meyerhoff NIELSEN, Danish Agency for Digitisation, Ministry of Finance, Denmark
Jeremy MILLARD, Danish Technological Institute, Denmark
Yuri MISNIKOV, Digital Citizenship/e-Governance Scholar, Belarus
Harekrishna MISRA, Institute of Rural Management Anand, India
Gianluca MISURACA, Institute for Prospective Technological Studies, European Commission, Spain
Taewoo NAM, Myongji University, Republic of Korea
Adegboyega OJO, Digital Enterprise Research Institute, Ireland
Stephen OSBORNE, University of Edinburgh, United Kingdom
Peter PARYCEK, Danube-University Krems, Austria
Manas Ranjan PATRA, Berhampur University, India
Marco PERES USECHE, Universidad Externado de Colombia, Colombia
Vassilios PERISTERAS, European Commission, DG DIGIT, ISA, Belgium
Marco PRANDINI, University of Bologna, Italy
Voahangy RAKOTONIRINA, University of Antananarivo, Madagascar
Chris REDDICK, University of Texas at San Antonio, United States
Barbara RE, University of Camerino, Italy
Scott ROBERTSON, University of Hawaii, United States
Alexander RYJOV, Russian Presidential Academy of National Economy and Public Administration, Russian Federation
Melissa SIEGEL, Maastricht University, School of Governance, Netherlands
Henk G. SOL, University of Groningen, Netherlands
Evgeny STYRIN, National Research University Higher School of Economics, Russian Federation
Efthimios TAMBOURIS, University of Macedonia, Greece
Giri Kumar TAYI, Information Systems, University at Albany, United States
Louise THOMASEN, coThomasen, Denmark
Jaco Du TOIT, UNESCO Regional Office for Eastern Africa, Kenya
Llewellyn TOULMIN, Office of the Government CIO, Vanuatu
Neeta VERMA, National Informatics Centre, India
Marcello VITALI-ROSATI, University of Montréal, Canada
Timothy Mwololo WAEMA, University of Nairobi, Kenya
Fang WANG, Business School of Nankai University, China
Vishanth WEERAKKODY, Brunel University, United Kingdom
Peter WINSTANLEY, Scottish Government, United Kingdom
Tung-Mou YANG, Department of Library and Information Science, National Taiwan University, Taiwan
Cristina ZERPA, Project Management Institute, Uruguay
Jing ZHANG, Clark University, United States
Lei ZHENG, Fudan University, China
Saleem ZOUGHBI, Global Advisor, Palestine

 

Additional Reviewers

Mortaza S.  BARGH, Rotterdam University of Applied Sciences, Netherlands
Elena BELLIO, Bocconi University, Italy
Lyudmila BERSHADSKAYA, University of Information Technologies, Mechanics and Optics, Russian Federation
Flavio COSTA, European Organization for Nuclear Research (CERN), Switzerland
Sara FERNANDES, United Nations University Operating Unit on Policy-Driven Electronic Governance, Portugal
Rabii HAJI, Commonwealth Association for Public Administration and Management (CAPAM), Canada
Karim HAMZA, Institute of European Studies, Vrije Universiteit Brussel, Belgium
Naiyi HSIAO, National Chengchi University, Taiwan
Evangelos KALAMPOKIS, University of Macedonia, Greece
Patrick KALTENRIEDER, Institute of Information Systems, University of Bern, Switzerland
Dragana MAJSTOROVIC, University of Koblenz-Landau, Germany
Ronald MEIJER, Rotterdam University of Applied Sciences, Netherlands
Eleni PANOPOULOU, University of Macedonia, Greece
Lukasz PORWOL, Digital Enterprise Research Institute, Ireland
Alberto SAVOLDELLI, Independent consultant, Italy
Sabrina SCHERER, University of Koblenz-Landau, Germany
Gianluigi VISCUSI, École Polytechnique Fédérale de Lausanne, Switzerland
Yi-Jung WU, Shih Hsin University, Taiwan
Anneke ZUIDERWIJK, Delft University of Technology, Netherlands

Sessions

Keynote Lectures

  1. Luis Moreno Ocampo (Former and First Chief Prosecutor of the International Criminal Court, Argentina)
  2. Joaquim Cardoso da Costa (Secretary of State for Administrative Modernization, Portugal)
  3. Paulo Neves (President of the Board, Agency for Administrative Modernization, Portugal)
  4. Mauro Xavier (Western Europe Government Director, Microsoft, Portugal)
  5. John Bertot (Professor, University of Maryland, United States)
  6. Wojciech Cellary (Professor, Pozna? University of Economics, Poland)
  7. António Murta (Managing Director, Pathena and Portuguese Representative to Digital Agenda for Europe, Portugal)
  8. Jean-Marc Coicaud (Professor, Rutgers University, United States)
  9. Monica Kalemba (Under Secretary of Information and National Guidance, Prime Minister’s Office, Uganda)

 

Plenary Discussions

  1. Public Administration or Public Administrations? The Role of Citizen-centered Approaches. Chaired by Ana Neves (Knowman, Portugal). Attended by António Figueiredo (Institute of Registration and Notary Affairs, Ministry of Justice); João Mota Lopes (Institute of Informatics, Ministry of Social Security); Paulo Neves (Agency for Administrative Modernization, Portugal).
  2. Role of Government in Technology-enabled Public Engagement: Driving or Facilitation? Chaired by Edwin Lau (Organisation for Economic Co-operation and Development). Attended by Marijn Janssen (Delft University of Technology, Netherlands); Jacob Rendtorff (Roskilde University, Denmark); Luís Vidigal (Universidade Lusófona, Portugal); Mauro Xavier (Microsoft, Portugal).
  3. Quo Vadis EGOV: More Trust or More Confrontation? Chaired by Samia Melhem (The World Bank, United States). Attended by John Bertot (University of Maryland, United States); Adegboyega Ojo (INSIGHT Centre for Data Analytics, National University of Ireland, Ireland); Theresa Pardo (Center for Technology in Government, University at Albany, State University of New York, United States); Raúl Zambrano (United Nations Development Program).
  4. Public Sector Cloud: Promoting Digital Innovation or Fighting Digital Divide? Chaired by Theresa Pardo (Center for Technology in Government, University at Albany, State University of New York, United States). Attended by  Wojciech Cellary (Pozna? University of Economics, Poland); Vassilios Peristeras (European Commission); William Travis (United States); André Vasconcelos (Agency for Administrative Modernization, Portugal).
  5. CEO-CIO Alliance for Digital Innovation in States, Cities and Enterprises. Chaired by Tomasz Janowski (UNU-EGOV, Portugal). Attended by Ahmed Buhazza (e-Government Authority, Bahrain); Sharon Dawes (Center for Technology in Government, University at Albany, State University of New York, United States); António Murta (Pathena, Portugal); Fred Samuel (Chief Government Information Office, Government of Vanuatu).
  6. Is Electronic Governance Strengthening or Undermining Public Governance? Chaired by Jeremy Millard (Brunel University, United Kingdom and Danish Technological Institute, Denmark). Attended by Jean-Marc Coicaud (Rutgers University, United States); Antonio Cordella (London School of Economics and Political Science, United Kingdom); Jorge Portugal (Civil House of the President, Portugal); Louise Thomasen (Denmark).

 

Tracks

  1. Data for Development: chaired by Luís Soares Barbosa (University of Minho, Portugal), Adegboyega Ojo (INSIGHT Centre for Data Analytics, National University of Ireland, Ireland), Peter Winstanley (Scottish Government, United Kingdom).
  2. Citizen Empowerment: chaired by Antonio Cordella (London School of Economics and Political Science, United Kingdom), Sehl Mellouli (Laval University, Canada), Jeremy Millard (Brunel University, United Kingdom and Danish Technological Institute, Denmark).
  3. Ethics, Accountability and Transparency: chaired by John Bertot (University of Maryland, United States), Paul Hector (Information for All Program, UNESCO, France), António Tavares (University of Minho, Portugal).
  4. Policy Innovation and Digital Science: chaired by Sharon Dawes (CTG, United States, Marijn Janssen (Delft University of Technology, Netherlands), Maria Wimmer (University of Koblenz-Landau, Germany).
  5. Electronic Governance for Sustainable Development: chaired by Elsa Estevez (UNU-EGOV, Portugal), Harekrishna Misra (Institute of Rural Management Anand, India), Raúl Zambrano (UNDP).
  6. Leadership and Organization: chaired by Jean-Pierre Auffret  (George Mason University, United States), João Álvaro Carvalho (University of Minho, Portugal), Louise Thomasen (Denmark).

 

Thematic Sessions

  1. Government Information Leadership: chaired by Ralf Klischewski (German University in Cairo, Egypt) and Fred Samuel (Government of Vanuatu)
  2. Intelligent Government Systems: chaired by Carlos Iván Chesñevar (National University of the South, Argentina) and Edy Portmann (University of Bern, Switzerland)
  3. EGOV for Ageing Society: chaired by Lim Swee Cheang (National University of Singapore, Singapore), Naoko Iwasaki (Waseda University, Japan) and Toshio Obi, (Waseda University, Japan)
  4. EGOV in Sector-Specific Contexts: chaired by Lorenzo Cantoni (Università della Svizzera italiana, Switzerland) and Nuno Santos (GFI, Portugal)
  5. Open Government Data: chaired by Laura Manley (The GovLab, New York University, United States) and Vassilios Peristeras (European Commission)
  6. EGOV in Information Society: chaired by Paulo Novais (University of Minho, Portugal) and Dmitrii Trutnev (Saint Petersburg ITMO University, Russia)
  7. Electronic Participation: chaired by Ahmed Buhazza (e-Government Authority, Bahrain) and Sara Fernandes (UNU-EGOV, Portugal)
  8. EGOV for Business and Commerce: chaired by Wojciech Cellary (Pozna? University of Economics, Poland) and Miguel Sousa Sobral (Vortal, Portugal)

 

Invited Sessions

  1. Pedagogical and Policy-Oriented Approaches to Ethical Challenges of the Information Society: An Introduction to UNESCO’s “Information Ethics: A Teaching Kit” chaired by Paul Hector, IFAP, UNESCO, France, and Jacob Rendtorff, Roskilde University, Denmark
  2. Building Global EGOV Research and Policy Community chaired by Sara Fernandes, UNU-EGOV, Portugal, and Dragana Majstorovic, University of Koblenz-Landau, Germany
  3. Creating and Sustaining Successful Academic-Government Partnerships – Enablers for Producing Practical Results and Scholarly Research chaired by Meghan E. Cook, CTG, United States
  4. The European Internet Inclusion Initiative chaired by Kim Andreasson, Daka advisory AB, Sweden, and Mikael Snaprud, Tingtun AS, Norway
  5. Government-Academia Collaboration in Support of New National Information Policy: The Ugandan Experience – chaired by Monica Kalemba and John Oyambi, Office of the Prime Minister, Uganda
  6. Pioneering Mobile Governance: the Vanuatu Experience chaired by Llewellyn Toulmin, Office of the Government Chief Information Officer, Government of Vanuatu
  7. Building GCIO Curricula chaired by Jean-Pierre Auffret, George Mason University, United States, Elsa Estevez, UNU-EGOV, Portugal, and Germán Guerrero Chaparro, National University of Colombia, Colombia.
  8. How to Get Published in a Research Journal: Tips for Successful Publishing – chaired by John Bertot, University of Maryland, United States, and Vicki Wetherell, Elsevier
  9. Establishing and Sustaining the Government Chief Information Officer (GCIO) Function in Colombia chaired by Jorge Fernando Bejarano, Ministry of Information Technology and Communications, Colombia, and Germán Guerrero Chaparro and Jenny Marcela Sanchez, National University of Colombia, Colombia
  10. Mapping Open Data Intermediaries in Developing Countries chaired by Michael Canares, Step Up Consulting, Philippines, and Sumandro Chattapadhyay, The Sarai Programme, India
  11. Measuring EGOV in Portuguese Municipalities chaired by Luís Ferreira, GÁVEA, Portugal, and Delfina Soares, University of Minho, Portugal
  12. Building Knowledge Societies in Countries in Transition: Lessons from the Mekong Region chaired by Kim Andreasson, Daka advisory AB, Sweden, and Paul Hector, IFAP, UNESCO, France
  13. Share-PSI 2.0 – The Network for Innovation in European Public Sector Information chaired by Peter Winstanley, Scottish Government, United Kingdom.

 

Poster Exhibition
Doctoral Colloquium


Institutions