ICEGOV2013 – ICEGOV2019
Conference theme

Beyond 2015 - Smart Governance, Smart Development

Seoul, Republic of Korea

22 - 25 October 2013

Summary

The 7th International Conference on Theory and Practice of Electronic Governance (ICEGOV2013), took place in Seoul, Republic of Korea, from 22 to 25 October 2013. The conference was organized under the patronage of the Ministry of Security and Public Administration of the Republic of Korea (MOSPA) by the National Information Society Agency and by Macao-based Center for Electronic Governance at United Nations University International Institute for Software Technology (UNU-IIST) as the founder and organizer of the ICEGOV series. The conference took place under the theme “Beyond 2015 – Smart Governance, Smart Development”. It was co-located with the Global e-Government Forum, organized by MOSPA in collaboration with United Nations Department of Economic and Social Affairs (UNDESA).

Statistics

Submitted papers (134) and published papers (81). 

Ring chart of submitted vs accepted papers (ICEGOV2013).

Acceptance rate (60%) and rejection rate (40%). 

Ring chart of acceptance vs rejection rate (ICEGOV2013).

Proceedings

Tomasz Janowski, Jeanne Holm, and Elsa Estevez (Eds.). 2013. Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance (ICEGOV2013). ACM Press, New York, USA. (ISBN: 978-1-4503-2456-4)

Cover of the ICEGOV2013 proceedings.

Accepted Papers

#1
;  Yuchu Lin, Simon Fong
ID
#1
Abstract

With the administrative reform progressively intensified in recent years, the information technology plays an important role in the public administration area in China. The Chinese leaders are using the information technology to strive and accelerate the process of E-government. The motivation of E-government is to enhance the managerial effectiveness, making more transparent policies, and decentralizing public administration. In order to evaluate the result of policy execution and the government ability of overseeing key activities, it would be useful to build a series of effective performance appraisal systems. In this paper, we put forward a novel performance evaluation management model, which integrates different participant roles, at different stages and optimized the model based on the characteristic of Chinese political architecture. The performance management model embeds key performance indexes (KPIs), and five participant roles. Particularly, we come up with  the evaluation formula which is  based on  the role of the proportion of different roles.

Keywords
e-Government; performance evaluation management model; administrative reform; key performance indexes
Authors
Yuchu Lin, Simon Fong
Conference
ICEGOV2013
#2
;  Xiao Liang
ID
#2
Abstract

In this paper, the author provides a framework for predicting the possible resistances to the new e-government system by analyzing the conflict between the current and the future conditions of the domain of a power relation which is the e-government system in this paper. Rationalities, knowledge, technologies, and subjects, as four domain elements, should be analyzed to find out the conflicts that could cause resistance.

Keywords
E-government System Adoption; Foucault; Power Relation
Authors
Xiao Liang
Conference
ICEGOV2013
URL
ACM Digital Library
#3
;  Xinping Liu
ID
#3
Abstract

Nowadays, cross-departmental collaboration has been proved to be an important means for government, which has been widely used in political issues. In this paper, taking a One-Stop Center case, I study the government cross-departmental collaboration during the one-stop center's founding process and its working procedures by focusing on the influencing factors, possible reasons for collaboration, collaboration dynamics, and the performance of one-stop center. This research finds that, besides those factors like leadership, funding, environmental factors, resources which have been proved in Western studies for years, cross-departmental collaboration in China relies more on the organizational culture, the relationship between officials (Guanxi), the political support, as well as the government' macro-plan and strategies for development. The role of one-stop center in China is more on Coordination but not facilitating governmental departmental collaboration.

Keywords
One-stop Center; Cross-departmental Collaboration; Drivers; Obstacles; Public Service Delivery; Performance
Authors
Xinping Liu
Conference
ICEGOV2013
URL
ACM Digital Library
#4
;  Ankur Goel, Venkatesh Choppella
ID
#4
Abstract

The Millenium Development goals emphasize the need for building "open, rule-based, predictable and non-discriminatory" e-governance systems. However, building such open systems remains a challenge: on the one hand, the systems are required to be open, whereas, on the other, there is the need to preserve and protect private and confidential information of potentially millions of users. This requires that e-governance systems carry clear specifications of how access to users' documents is managed throughout an e-governance application's workflow. We describe a modular, fine-grained, state-based model that can form the basis for specifying access control in e-governance service delivery workflows. The model consists of three layers: a data store, a workflow layer, and an access control layer connecting the two. The data store consists of fields and forms. The workflow is specified as concurrent processes each representing either a citizen or a government actor. The access control layer specifies, for each user (process), a view of the data store as determined by that user's state in the workflow. Such modular specifications can guide the implementation and the verification of e-governance applications. We illustrate our model with two representative examples from the e-governance domain and a web-based prototype implementation of one of them.

Keywords
Workflows, Access Control, Open Government
Authors
Ankur Goel, Venkatesh Choppella
Conference
ICEGOV2013
URL
ACM Digital Library
#5
;  Gabriel Puron-Cid, Diana Carolina Valencia Tello, Sofía Garcia-Diaz
ID
#5
Abstract

The literature has widely documented e-government benefits such as: efficiency, productivity, information access, and more participatory and democratic tools for citizens. However, various authors have also recognized failures and uneven adoption of e-government due to the complexity of the institutional arrangements, organizational forms and information technology in which e-government initiatives are implemented. Understanding the complex relationships between three components is critical for a successful implementation of e-government initiatives. The purpose of this study is to analyze the complex interaction of these three components by extending the enactment theory into an inter-temporal institutional model. This model is applied in two similar cases of e-government in Latin America and the Caribbean (Colombia and Mexico), with similar beginnings and goals but with unexpected different outcomes. The results of this analysis show that the enactment theory in an inter-temporal framework is a useful tool for advising toward a better implementation of e-government projects over time.

Keywords
E-Government; Comparative Analysis; Enactment Theory
Authors
Gabriel Puron-Cid, Diana Carolina Valencia Tello, Sofía Garcia-Diaz
Conference
ICEGOV2013
URL
ACM Digital Library
#6
;  Ignacio Marcovecchio, Elsa Estevez, Pablo Fillottrani
ID
#6
Abstract

Information Technology (IT) leadership is essential for the successful utilization of Information and Communication Technology (ICT) in any organizational context. In particular, IT leadership is a critical success factor for every Electronic Government (e-Government) initiative. Most of the leading countries in e-Government development have adopted the Chief Information Officer (GCIO) function to lead and coordinate their technology-related projects. In addition, most influential international e-Government rankings -- like those conducted by United Nations and Waseda University; include the presence of the function in their assessment criteria. However, the adoption of the function entails broader actions than the merely establishment of the position itself. Several prerequisites, such as qualified human resources, coordination and collaboration capabilities, and governance mechanisms, among others, need to be available in government for the proper establishment and sustainability of the function. Despite its broader adoption in practice, there is scarce literature to assist governments in understanding the complexities of the GCIO function and making the prerequisites available. This paper presents the development of ontology to formally define the GCIO function. The main contribution of this work is to offer a tool for sharing and reusing the existing knowledge in the GCIO domain, filling the research-practice gap identified above.

Keywords
Technology Leadership; Government Chief Information Officer (GCIO); Electronic Government; Ontology; GCIO System
Authors
Ignacio Marcovecchio, Elsa Estevez, Pablo Fillottrani
Conference
ICEGOV2013
URL
ACM Digital Library
#7
;  Mesfin Belachew, R. K. Shyamasundar
ID
#7
Abstract

Public Private Partnerships (PPP) as a model is an efficient formula to implement public services by forming collaboration between private partners and the government. PPPs are complex legal arrangements designed to share the control, risks and rewards of a set of specific investments among private partners and a government sector. In most PPP models, the assets are legally owned and used by the private partner to produce a specified category of services for specific period, and then the government gains operational control and legal ownership of the investment, often without payment. Applying the PPP in the E-Government projects helps to achieve the objectives of e-government by effectively planning and implementing the project.

In this paper, we shall address the governance part of PPP in implementing E-Government initiatives. The main aim is to explore ways in which an effective governance structure can be realized through PPP and make e-government service delivery successful based upon our practical evaluations in this direction.
Keywords
Public Private Partnership; E-Government; Unified Billing System
Authors
Mesfin Belachew, R. K. Shyamasundar
Conference
ICEGOV2013
URL
ACM Digital Library
#8
;  Taewoo Nam
ID
#8
Abstract

Korea puts forth Government 3.0 as a new paradigm of the government workings. President Park's strong pledge for public sector reform through the Government 3.0 drive envisions realizing a transparent, competent, and service-oriented government. Although value judgment on Government 3.0 is so premature yet, the Park administration sees as many critiques as eulogies for it. The Government 3.0 drive offers far more than what the technological potentials of Web 3.0 promise. What the drive suggests is not really novel. The details of Government 3.0 are similar to what Government 2.0 offers based on the interactive potentials of Web 2.0. The Government 3.0 drive is too normative to make practical results. Public agencies that lead the Government 3.0 drive may have confusion between its ends and means; as a result, goal displacement. Opening more information can impose more burdens on public employees' shoulder in warranting accuracy of information released and security of information sharing settings. Government 3.0 as political rhetoric may be ephemeral with political swings.

Keywords
E-government, Government 3.0, Government 2.0, Policy rhetoric, Symbolic policy
Authors
Taewoo Nam
Conference
ICEGOV2013
URL
ACM Digital Library
#9
;  Ejuma R. Akpa, Kayode Olaniyan
ID
#9
Abstract

This paper discusses the communication strategy employed towards the attainment of the MDGs in Nigeria and how much impact has been achieved. It also identifies ICT through e-governance as the missing link in the development of an effective tool for communicating the MDGs. It highlights areas that can lead to effectively bridging the communication gap between all stakeholders involved, the benefits of applying the proposed strategy as well as limitations and challenges that will be faced.

Keywords
E- Governance; Information and Communication Technology; Millennium Development Goals
Authors
Ejuma R. Akpa, Kayode Olaniyan
Conference
ICEGOV2013
URL
ACM Digital Library
#10
;  Auhood Al-Faries, Hend S. Al-Khalifa, Muna S. Al-Razgan, Mashael Al-Duwais
ID
#10
Abstract

E-Government services offer citizens an easy way to accomplish their work anytime and anywhere. Ensuring the accessibility and usability of such services is crucial to citizens to allow smooth online transaction. In this paper we present an empirical study to investigate the accessibility and usability of a representative sample of top Saudi e-government services. The accessibility will be based on the compliance to WCAG 2.0 recommendations, and the usability will be based on expert reviews. Our evaluation results show that the examined e-Government services have one or more accessibility violations. On the other hand, in terms of usability, most services were usable and well designed, thus little work is recommended to make them more user-friendly and attractive to citizen.

Keywords
Web accessibility, WCAG 2.0, Accessibility evaluation, Usability Evaluation, Form Evaluation, e-Services, e-Government, Saudi Arabia
Authors
Auhood Al-Faries, Hend S. Al-Khalifa, Muna S. Al-Razgan, Mashael Al-Duwais
Conference
ICEGOV2013
URL
ACM Digital Library
#11
;  Claudius E. Seidel, Basanta E. P. Thapa, Ralf Plattfaut, Björn Niehaves
ID
#11
Abstract

In light of current challenges that modern societies are facing (e.g. demographic change, financial budgetary constraints, and demand for individualized public services), public administrations need to find innovative ways to deliver public services more efficiently. One possible solution to the dilemma of shrinking resources and increasing demands is open innovation. Various papers have already established the idea of crowdsourcing as a means of open innovation in the public sector. In order to enrich theory and practice in the field of collaborative innovation processes, this research focuses on the willingness of citizens to participate in crowdsourcing for innovation. More specifically, we highlight the role of expert citizens in selective crowdsourcing for complex tasks in the public sector with the concrete example of process innovations. We examine different levels of willingness to participate in crowdsourcing by means of a quantitative analysis of a questionnaire survey with n=128 German citizens. Our analysis shows that citizens are indeed motivated to participate in selective crowdsourcing to generate solutions to complex problems in the public sector. Although mobilizing adequate experts for complex tasks may seem challenging, we find that expert citizens actually have a higher willingness to collaborate on complex as well as simple tasks than non-experts. Additionally, financial incentives remain a relevant instrument in the design of citizensourcing projects. Ultimately, the role of age as an influence to participate in crowdsourcing will be discussed.

Keywords
Process innovation, public administration, selective crowdsourcing, citizensourcing, motivation, incentivization
Authors
Claudius E. Seidel, Basanta E. P. Thapa, Ralf Plattfaut, Björn Niehaves
Conference
ICEGOV2013
URL
ACM Digital Library
#12
;  Lyudmila Bershadskaya, Andrei Chugunov, Dmitrii Trutnev
ID
#12
Abstract

This article considers the results of a comparative analysis of three e-petition portals in: Russian, the UK and the USA. The authors have developed a set of comparison criteria and identified similarities and differences in the will expression process development of citizens from various countries on the Internet. The advantages of the UK portal are as follows: simple registration, open petition publishing, clear attachment to the petition-reviewing authority. The US portal is considered to be much more practical when compared to the non-electronic petition filing procedure in the country and, moreover, it continues to collect signatures after the submission to the authority. The Russian portal is notable for its clear separation and representation of initiatives on the federal, regional and municipal levels.

Keywords
E-participation; Comparative Analysis; USA; United Kingdom; Russian Federation
Authors
Lyudmila Bershadskaya, Andrei Chugunov, Dmitrii Trutnev
Conference
ICEGOV2013
URL
ACM Digital Library
#14
;  Jeremy Millard
ID
#14
Abstract

This experience paper is a personal thinkpiece which outlines many of the main issues and discussions taking place in Europe and elsewhere about the future of the public sector and how it can respond positively to some of the acute challenges it faces in light of the financial crisis and other global challenges. The paper examines how ICT-enabled public sector innovation highlights concepts like open governance, public value, government as a platform, open assets, open services and open engagement. It develops a vision of an 'open governance framework', moving beyond 'new public management', based on ICT-enabled societal-wide collaboration. It recognises that although the public sector can in principle create public value on its own, its potential to do so is greatly enhanced and extended by direct cooperation with other actors, or by facilitating public value creation by other actors on their own. It also examines the role of bottom-up innovation and public policy experimentation, as well as the need to focus on empowering civil servants and changing public sector working practices and mindsets.

Keywords
Open Governance; Public Value; Government as a Platform; Open Assets; Open Services; Open Engagement
Authors
Jeremy Millard
Conference
ICEGOV2013
URL
ACM Digital Library
#15
;  Eduardo Fajardo
ID
#15
Abstract

Recognition for ICT in Government was far away from being an automatism in the early 1990s in Colombia. Its inception came from basic research and its passage and growth towards strategic agendas demanded the coming together of disparate interests. Now, Government thrives to position ICT as a foundation for innovative public policy. To do so, innovation in Government functionality as well as corporate and academic alliances are essential at organizational and personnel level. An upcoming challenge for officials and citizens that the ICT Ministry's Innovation Policy is taking on by the strengthening of stakeholders confidence and acknowledgment of ICT as an added value to their respective processes.

Keywords
Innovation, ICT Public Policy, Stakeholder Alliance, E- Government Innovation
Authors
Eduardo Fajardo
Conference
ICEGOV2013
URL
ACM Digital Library
#16
;  Wojciech Cellary
ID
#16
Abstract

In this paper, we present a vision of smartness as an environment in which humans and devices, visible and unseen, provide a wide range of e-services trying to make a person's life easier, more comfortable and more efficient. Economic and privacy issues are discussed as the most challenging. We argue that only direct income from consumers of e-services may guarantee sustainable development of smart industries. We present threats coming from smart industries and smart governance which may abuse trust of people who are served. We indicate the triple role of smart governance: first, to become smart and avoid a smartness gap between the public and private sectors; second, to boost smart industries, while third, and simultaneously, enforcing the codes of protecting privacy.

Keywords
Smartness; smart government; smart governance; smart industry; economy; internet of things; compute continuum; e-services; privacy; customization; trust; discrimination
Authors
Wojciech Cellary
Conference
ICEGOV2013
URL
ACM Digital Library
#17
;  Hichem Klabi, Sehl Mellouli, Monia Rekik
ID
#17
Abstract

E-procurement systems allow governments to efficiently management their contracts by improving interactions with suppliers, and by increasing transparency. Governments generally choose their suppliers based on the minimum price. However, other criteria than price may be considered to help governments choose the best suppliers. This paper proposes a formal reputation model that is intended to determine the winners of an e-procurement process. The proposed model combines three elements: (1) the direct reputation of the supplier, (2) the indirect reputation of the supplier, and (3) the difference in beliefs between the government and the supplier. Using a multi-agent approach, the proposed model compares between situations where reputation is integrated along price for selecting suppliers and when it is not. Results show that the proposed reputation model may lead to lower costs.

Keywords
Negotiation; e-procurement; e-government; Reputation; Combinatorial Auction; Truckload; Winner Determination Problems
Authors
Hichem Klabi, Sehl Mellouli, Monia Rekik
Conference
ICEGOV2013
URL
ACM Digital Library
#18
;  Prabir Panda, Ganesh P. Sahu
ID
#18
Abstract

Research by Clausen et al [8] underscored that in order to operate effectively, public institutions must inspire confidence in those they serve. The low level of confidence of Indians and world community in the transparency and efficacy of the government machinery is reflected in the Transparency [46] and competitive rankings [49] which preclude effective utilization of public funds [33]. Research by Kimberley [24] underscores the importance of e-Governance mechanisms to free and fair trade, particularly through Information and Communication Technologies (ICT) interoperability and interconnectivity, data sharing through international standards and process transparency. In view of these issues and other tangible and intangible benefits, Government of India launched National e-Governance Plan (NeGP) in 2006 to promote e-Gov services within the country. E-Procurement was included in NeGP as an Integrated Mission Mode Project (MMP) [36]. However, in the absence of enabling legal framework, e-procurement implementations in India have not been able to fully realize the potential of the system like greater transparency, cost-effectiveness etc. The emerging issues of public procurement like balancing Social, Environmental and Economic considerations are also difficult to address in the prevailing legal environment governing government purchases. Based on the experience gained through qualitative case studies and semi structured interviews of the stakeholders, in this paper we briefly cover legal and policy frameworks related prerequisites for sustainable public procurement in India. Finally we suggest a model national procurement law which could help fulfilling e-procurement expectations in Indian context. The paper extends the existing body of knowledge on e-procurement by comparing legal imperatives of a statue vis-à-vis Critical Success Factors (CSF) in relation to sustainable procurement.

Keywords
Public Procurement; E-procurement; Legal Framework; Procurement Law; Government Orders
Authors
Prabir Panda, Ganesh P. Sahu
Conference
ICEGOV2013
URL
ACM Digital Library
#19
;  Sashi Kumar, Shatrunjay Rawat
ID
#19
Abstract

The Government of India is going ahead with e-Governance implementation vigorously. Research & development proposals are being sought from premier academic institutions too. India is one of the fastest growing Information Technology (IT) markets in the world and also the fastest growing personal computer market in the Asia-Pacific region. Almost half of IT hardware in India is consumed by the government in the operations as well as in various projects and programs. Inevitably, rapidly increasing computer waste is becoming the most significant of electronic waste (e-waste) being generated in India. This work proposes and reasons out the need of a national level inventory maintenance system in a uniform format; also reasoning out several benefits for the government including monitoring of the e-waste scenario.

Keywords
e-Waste; e-Inventory, Bulk Consumer
Authors
Sashi Kumar, Shatrunjay Rawat
Conference
ICEGOV2013
URL
ACM Digital Library
#20
;  Ramasamy Ramachandran
ID
#20
Abstract

This paper adopted the H-Model Framework to assess the organizational capability of the contemporary information and communications technology services (ICTS) sector. The ICTS sector needs to not only cope with new age forces that come in different technological shapes and shades, but also has to build up capabilities to provide efficient and effective ICT services that user communities demand today. Capability models like CMMI, PCMM, ITIL, ISO, eSCM-SP and Six Sigma provide a measurement framework together with accreditations and certifications for gauging capabilities at the organizational level. The proposed H-model provides a generic framework for measuring the sector capability pertaining to the provision of ICT Services. Under the eight broad categories entailing 40 study variables, the model investigated the capabilities of 271 ICTS companies in Malaysia. Factor Analysis was used in data reduction to four latent constructs, namely Government relations, Competency and Standards, Business Development Efficacy and Human Capital and Talents. The study revealed that Government relations was the weakest link, with the industry lacking awareness and knowledge about the incentives and facilities offered by mainstream Government agencies pertaining to innovation, R&D, commercialization and export services.

Keywords
Information communications technology services, capability models, H-Capability Model Framework
Authors
Ramasamy Ramachandran
Conference
ICEGOV2013
URL
ACM Digital Library
#21
;  Voahangy Rakotonirina, Harilanto Raoelson
ID
#21
Abstract

Since 2007, e-government has been one of the solutions put forward by the Malagasy government to cope with the bureaucratic dysfunctions of the public administration, in particular, the tax administration procedures. The decision of integrating IT system within the context of reform program has been taken after Madagascar's participation in the World Summit on the Information Society in 2003. The overall goal of the reform program is mainly to get rid of flaws in the tax administration. In the context of globalization, it is also acknowledged that the IT system plays a critical role to create adequate environment not only in order to improve enterprises competitiveness which are the main taxpayers but also to simplify the organization of domestic tax collections. In this respect, the modernization of management practices in the tax administration impacts the relationships between the State, private sector and civil society. This paper aims at highlighting the extent to which e-government contributes to the improvement of the enterprises competitiveness which are the main taxpayers. In spite of the Malagasy government commitment to effectively implement the reform program, the tax administration is not yet able to achieve its goals due to the predominance of informal sector.

Keywords
E-government, Dematerialization, Taxpayers, Reform Program, Informal Sector, Synergy, e-Tax Administration
Authors
Voahangy Rakotonirina, Harilanto Raoelson
Conference
ICEGOV2013
URL
ACM Digital Library
#22
;  Fatemeh Ahmadi Zeleti, Adegboyega Ojo, Olavi Uusitalo
ID
#22
Abstract

Entrepreneurship is generally considered as central to economic development. Therefore, decisions by government to directly support entrepreneurs with Electronic Government (e-Gov) services can have significant impact on economic development. Given the current downward trend in new entrepreneur numbers in many countries, e-Gov services may arguably be best targeted at promotion and lowering of barriers in establishing new businesses. However, delivering effective e-Gov services to entrepreneurs in starting new businesses will require concrete knowledge of entrepreneurial needs on one hand and the barriers to entry and challenges on the other hand. Unfortunately, research dedicated to the real needs of entrepreneurs with respect to e-Gov services is limited. This work fills this knowledge gap through a study of the e-Gov related factors that could contribute to lowering the barriers to entry for new entrepreneurs. Based on the analysis of the information gathered from a series of structured and semi-structured interviews involving 36 fresh entrepreneurs in Finland, we identified four factors related to e-Gov services which could lower the barrier to entrepreneurship.

Keywords
E-Government; Entrepreneurship Promotion; Economy Development; Starting a New Business; Doing Business; Barriers to Entry
Authors
Fatemeh Ahmadi Zeleti, Adegboyega Ojo, Olavi Uusitalo
Conference
ICEGOV2013
URL
ACM Digital Library
#23
;  Shuhua Monica Liu
ID
#23
Abstract

With the fast economic development and industrial evolution in China, the surge of product quality and safety control issue has become one of the top concerns country wide in recent years. On one hand, citizens, academics and nonprofit organizations urged government to further refine product quality supervision strategies and install new food safety monitoring mechanisms (Qu, 2009). On the other, because of the popularity of wireless sensor systems and mobile data collection and transferring technologies in goods production, transferring and processing worldwide, they quickly gained their popularity among Chinese national quality control administration (Ruiz-Garcia et al, 2009; Jiang, 2008). The purpose of this paper is to conduct a comprehensive review of China's newly installed mobile and wireless quality control system based on the analysis of both first hand and second hand data. Specifically the study focuses on how changes in monitoring and tracing technologies interact with the current quality control and food safety administration, goods production and supply, and inspection systems. The paper concludes that although China's food quality control administration did attempt to bring new technology to enforce quality control code, the current implementation of mobile and wireless monitoring tools still demonstrates a highly reactive nature. In addition, the distribution of mobile and wireless monitoring device is still very uneven when it comes to different types of food. This to certain extent prevents the government from employing the new tools to their full extent to establish a meaningful monitoring system for further food quality crisis prevention.

Keywords
Food Safety, Monitoring technology, Mobile and wireless technology
Authors
Shuhua Monica Liu
Conference
ICEGOV2013
URL
ACM Digital Library
#24
;  Rama Krushna Das, Manas Ranjan Patra, Harekrishna Misra
ID
#24
Abstract

E-Governance in India is fast progressing to the era of digital opportunities. Digital opportunities in India have shown the paths of collaborative governance and mission 2007 recognizes the role of women to be more important. Role of women in overall development of society needs no debate. In India, women who constitute almost half of the population are integral part of overall development of the nation and policies are abundant to support the cause though a lot is still needed to be accomplished. One of the major challenges at the hands of policy makers and implementers is to empower the women and especially in rural India. Rural India is still under the grip of digital divides, though overall India as a nation has shown the promises of digital inclusion and digital opportunities. However, these opportunities are yet to have its outreach in rural areas. National Informatics Centre, a national agency in India is striving towards supporting the digital inclusion strategies of India with active deployment of Information and Communication Technology (ICT) enabled services. In this paper, it is argued that digital inclusion outreach is better achieved through collaborative and group based approaches and thus Women Self-Help Groups (WSHGs) show these promises. This paper presents the success story of some women WSHGs in Ganjam district of Odisha province by introducing web-based applications for better dissemination of information regarding their products and performance.

Keywords
Woman Self Help Group, MASS, B-MASS, D-MASS, e- Grama, Women empowerment
Authors
Rama Krushna Das, Manas Ranjan Patra, Harekrishna Misra
Conference
ICEGOV2013
URL
ACM Digital Library
#25
;  Manas Ranjan Patra, Rama Krushna Das
ID
#25
Abstract

Education and research per se have been the major contributing factors in the development process of many countries. In the present context, the role of education in building a smart society cannot be overlooked. There is growing demand for quality education across all sections of society, irrespective of economic, ethnic, and geographical diversities. In order to cope up with the demand it is envisaged that the cloud computing paradigm can provide a technological solution in terms of resource utilization and scalability. In this paper, we have explicated the evolution of Indian education system and the ever growing challenge to foster "quality education for all". We elucidate how cloud enabled education can redefine the education landscape in India. We have presented a cloud enabled model for maintaining and disseminating academic contents, and a variety of student related services. We believe that the National Knowledge Network (NKN), which is a Government of India initiative to seamlessly interconnect leading scientific and technological institutions across the country, can provide the required backbone infrastructure to implement the proposed cloud enabled education model (CeMSE). This will be a value addition to the huge network infrastructure which can go a long way to facilitate distance learning, access to quality study material, academic guidance by subject experts and even pave the way for collaborative research in emerging areas.

Keywords
Smart education; Cloud enabled services; Knowledge network
Authors
Manas Ranjan Patra, Rama Krushna Das
Conference
ICEGOV2013
URL
ACM Digital Library
#26
;  Dennis Linders, Cheng-Ming Wang
ID
#26
Abstract

Taiwan's fourth e-government strategy is shaped around the vision of "service without boundaries, providing a better life to all citizens." A core component of this strategy is to harness IT innovations to move towards "proactive" service and information delivery. The aim is to flip the service delivery model by shifting from the "pull" approach of traditional e-government---whereby the citizen must seek out government services---towards a "push" model, whereby government proactively and seamlessly delivers just-in-time information and services to individual citizens based on needs, preferences, circumstance, life events, and location. The article will share how Taiwan is conceptualizing and implementing this model of proactive e-Governance through mini case studies of initiatives across the strategic pillars of: (1) Service Excellence, focusing on the implementation of personalized push notifications to citizens and (2) Digital Inclusion, focusing on the "Door-to-Door e-Services" pilot program that proactively bridge the digital divide by physically delivering virtual services using roaming frontline civil servants equipped with connected tablets. The concluding section discusses what lies ahead as Taiwan further evolves this proactive approach by harnessing emerging innovations in cloud, social, and big data technologies.

Keywords
e-Governance, e-Government, service delivery, digital inclusion, m-Government, open data, big data
Authors
Dennis Linders, Cheng-Ming Wang
Conference
ICEGOV2013
URL
ACM Digital Library
#27
;  Jianying Lu, Lei Zheng
ID
#27
Abstract

Air quality issue has become a global problem and air pollution is a serious threat to human health and the environment. This paper studies the public needs and government capabilities required as efforts of making air quality information public in Shanghai, China. It aims to explore people's various needs for air quality information and the challenges government is faced with in satisfying these needs. The paper also provides recommendation to Shanghai Environmental Monitoring Center with regard to how to satisfy or balance the various public needs.

Keywords
Disclosure; Air quality; Needs; Capabilities; China
Authors
Jianying Lu, Lei Zheng
Conference
ICEGOV2013
URL
ACM Digital Library
#28
;  Ricardo Matheus, Marijn Janssen
ID
#28
Abstract

Although various scholars have researched issues regarding transparency of public policies websites, few have studied transparency made by civil society for citizens that want to do social control of governments. The need for transparency is caused by the information asymmetry between the public and the government. Furthermore there is no model explaining which factors influencing transparency. Using literature an initial model is created of factors influencing transparency of websites. Each one of those dimensions are detailed using one or more propositions derived from literature review. Factors found include interpretation, accessibility, data quality, usage whereas as facilitating conditions experience, age, gender and education where found. The model will be validated in subsequent research.

Keywords
Transparency; Information asymmetry; Civilian Websites; Case study; Brazil
Authors
Ricardo Matheus, Marijn Janssen
Conference
ICEGOV2013
URL
ACM Digital Library
#29
;  Enrique Cusba García
ID
#29
Abstract

This paper describes the framework and initiatives followed by Colombia to foster e-participation. E-participation implies openness and inclusiveness and the current ICT policy provides the basics for the accomplishment of such principles as the progress in infrastructure, access to services, applications and citizens and public servants capacities has enabled citizens' engagement. In addition, e-participation involves the provision of information, consultation and decision-making. The Crystal Ballot Box facilitates those three levels of participation so it becomes a relevant example of active e-participation in Colombia.

Keywords
E-Government; E-Participation; Crystal Ballot Box; Vive Digital
Authors
Enrique Cusba García
Conference
ICEGOV2013
URL
ACM Digital Library
#30
;  Jan van Dijk, Sandra Kalidien, Sunil Choenni
ID
#30
Abstract

For the purpose of good and trustworthy management information for the government, our research institute has built a data space system that makes it possible to periodically monitor data flows within as well as between organizations of the justice domain. The aim of this system is to get insight into the success and possible bottlenecks in the criminal justice domain. Data from heterogeneous sources are extracted and related by means of domain knowledge. The system consists of three layers: a data space, a space manager and an interface layer. The data space layer consists of a set of heterogeneous databases. The space manager layer -- implemented as a variable database and a relationship module -- consists of domain knowledge. The relationship module decides which databases in the data space layer are required to answer a query. The interface layer consists of a user friendly web interface, which facilitates policy makers to interpret data flows within the justice domain.

Keywords
Data space system, heterogeneous data, knowledge exploitation, chain management
Authors
Jan van Dijk, Sandra Kalidien, Sunil Choenni
Conference
ICEGOV2013
URL
ACM Digital Library
#31
;  Rodrigo Sandoval-Almazan, Nancy Karina Saucedo Leyva, J. Ramon Gil-Garcia
ID
#31
Abstract

The construction, deployment and delivery of Internet citizen portals does not necessarily follow the same process in developed and developing countries and there is not enough research about less developed nations. These government-wide websites could potentially become the gateways for citizen participation and collaboration with government. This paper applies a multidimensional evaluation model to the national citizen portals of Central American countries in three consecutive years (2011-2013) and compares its results with demographic and economic data in order to provide some of the necessary knowledge about this phenomenon. Using a model that was first used in 2005 for evaluating Mexican state portals, a ranking is generated for the 26 Central America countries.

Keywords
Central America, e-government portals, metrics, e-government, assessment
Authors
Rodrigo Sandoval-Almazan, Nancy Karina Saucedo Leyva, J. Ramon Gil-Garcia
Conference
ICEGOV2013
URL
ACM Digital Library
#32
;  Sanjo Faniran, Kayode Olaniyan
ID
#32
Abstract

Africa's progress towards achieving the Millennium Development Goals (MDGs) by 2015 is receiving considerable attention, due to the magnitude of its development challenges. As the second most populous continent, the world's "progress" on the MDGs is heavily dependent on whatever progress is made in Africa. Using a similar analogy, whatever progress Nigeria makes -- being Africa's most populous nation- is likely to determine to a large extent the measure of success recorded by the continent. This study explores MDG 7: to ensure environmental sustainability, specifically Target 11 which seeks to improve the lives of at least 100 million slum dwellers by 2020. Based on a case study of Nigeria's capital city, Abuja where the Federal Capital Territory Administration established the Abuja Geographic Information System (AGIS) as an infrastructure to support land administration, housing allocation and urban planning, the paper discusses how AGIS, as an e-government tool, has helped in addressing the emergence of slums within the capital city. Supported by evidence from Africa and Asia, the study concludes that if there is substantial replication, GIS-based applications in land administration by sub-national governments across the country can ultimately contribute towards the MDG of reducing the number of slum dwellers in Nigeria.

Keywords
E-Land Administration, E-government, Slums, Nigeria
Authors
Sanjo Faniran, Kayode Olaniyan
Conference
ICEGOV2013
URL
ACM Digital Library
#33
;  Olutoyin J. Oloniteru, Adegboyega Ojo
ID
#33
Abstract

The impact of Information Technology for Development (ICT4D) and Electronic Governance (EGOV) initiatives are contingent on alignment and integration with Good Governance and related Government Transformational programs. In line with this, the Government of Ekiti State, Nigeria (EKSG) recently unveiled its ICT and Digital Media Strategies with the goal of supporting the Government's Strategic "8 Point Agenda" and its "Government Transformation Agenda". Within two years of the implementation of these programmes, the EKSG has continued its transformation from one of the poorest states (in economic terms) in Nigeria to the state with the best ICT4D programmes and online presence in the country. This paper reviews the EKSG's "Smart Governance for Development Approach" (SmartGov4D) aiming to share the experience and insights into the critical success factors. The paper also provides a self-assessment to guide further refinement and development of these programmes for sustainable impact. An important lesion so far is that technocratic leadership and ability to mobilize industry partnership in addition to focus on transformational government initiatives can enable concrete outcomes in ICT-enabled governance and development initiatives.

Keywords
Smart Governance in Ekiti, Smart Governance Framework, Transformational Government, Social Media Strategy
Authors
Olutoyin J. Oloniteru, Adegboyega Ojo
Conference
ICEGOV2013
URL
ACM Digital Library
#34
;  Rehema Baguma, Jude Lubega
ID
#34
Abstract

This paper is a discussion of factors for success and failure of e-government projects based on a study of sample projects that have so far registered either partial or total success. The paper also discusses key strategies from recommendations of participants from the studied projects and existing literature that e-government projects can benefit from for higher levels of success.

Keywords
E-Government; E-Government Success; E-government Failure; Uganda; Developing Countries; ICT4D
Authors
Rehema Baguma, Jude Lubega
Conference
ICEGOV2013
URL
ACM Digital Library
#35
;  Gastón Concha, Paula Suárez
ID
#35
Abstract

This article is the result of a research project on information security and protection of sensitive data in Colombia and Chile, since information security is a fundamental issue for the protection of individuals' and companies' data, especially when said information is contained in an unregulated environment such as the Internet, and when countries under development such as Colombia and Chile are close to implementing electronic government. The regulations and the current state of the protection of sensitive data in both countries will be analyzed in this paper, using as a reference the good data protection practices defined by the European Union and the United States. Additionally, the paper reviews information security and data protection within the Ministry of Information Technology and Communication analyzing the likelihood of threats to the integrity, confidentiality and availability of information in the notification process to determine whether Colombia is prepared to guarantee flexible on-line procedures online as well as secure information and legal certainty to citizens.

Keywords
Information Security; e-Government; Right to Privacy; Sensitive Data
Authors
Gastón Concha, Paula Suárez
Conference
ICEGOV2013
URL
ACM Digital Library
#36
;  Sumandro Chattapadhyay
ID
#36
Abstract

The paper analyses the recently approved and implemented government data policy (National Data Sharing and Accessibility Policy) in India, and identifies the possibility and need of expanding and integrating it within the larger national e-governance and information policy ecosystem. The study draws from an ongoing research project on the Indian government data policy and the roles played by data intermediary organisations. The paper argues that an expanded and integrated open government data agenda will address crucial shortcomings of the national e-governance initiatives in India, and strengthen democratic interactions between the state and citizens through electronic and other means.

Keywords
India, National Data Sharing and Accessibility Policy, National e- Governance Plan, Open Data, Open Government, Open Government Data, Right to Information
Authors
Sumandro Chattapadhyay
Conference
ICEGOV2013
URL
ACM Digital Library
#37
;  Pedro Janices, Natalia Aguerre
ID
#37
Abstract

In 2009, Iberoamerican countries signed the Charter of Citizen Participation in Public Administration. Well in advance in 2003, the Argentinean Government issued a decree ensuring freedom of information. Based on such decree and fulfilling the commitments assumed when subscribing the Charter, Argentina recently developed an Open Government Action Plan. This paper presents the background of the work carried out by multi-sectoral actors, including government agencies, universities, non-government organizations and citizens, for the development of such plan, as well as examples of the initiatives defined by the plan.

Keywords
Open Government; Public Policies; Government Action Plan; Argentina Action Plan
Authors
Pedro Janices, Natalia Aguerre
Conference
ICEGOV2013
URL
ACM Digital Library
#38
;  Diana Ishmatova, Nguyen Thi Thanh Hai
ID
#38
Abstract

This paper provides a framework for analyzing and comparing ICT for aging society policies by delineating 5 broad areas of contextual considerations. This framework is not a comprehensive list of all considerations but is intended to aid governments in their policy transfer decisions by providing flexibility in elaboration of relevant policy components based on countries' resources and peculiar conditions.

Keywords
Demographic Aging; ICT policy; Policy transferability; Lesson Drawing
Authors
Diana Ishmatova, Nguyen Thi Thanh Hai
Conference
ICEGOV2013
URL
ACM Digital Library
#39
;  Chen Naiwei
ID
#39
Abstract

The ICT utilization is considered as one of the solution to the ageing society problem in the world. E-government service as a part of ICT utilization should aim at the true e-inclusion with the achievement of "e-government for all". As Japan is the pioneer in Asia facing a super-aged society, it is constructive to share the experience with the ageing neighbors overseas. This comparison research of Japan and Taiwan will discuss about the features of the ageing society and the e-government development progress and analyze the similarities and differences. The purpose of this research is to explore the possibilities for Japanese ageing experience to be applied in Taiwanese society, and also seek for a reexamining to the idea e-inclusion from this.

Keywords
E-inclusion; Ageing Society; E-Government
Authors
Chen Naiwei
Conference
ICEGOV2013
URL
ACM Digital Library
#40
;  Toshio Obi, Naoko Iwasaki
ID
#40
Abstract

One of Japan's greatest public policy questions is whether Information and Communications Technology (ICTs) can be used as a policy tool in three social structures: the information society, global society, and super-aging society. This issue has become a challenge not only in Japan but in all countries. What is the role of ICT in the super aging society? Innovation has been brought to all aging peoples' lives by positive use of ICT. Moreover, ICT will be an engine for economic growth and innovation to support aging society. This paper focuses on ICT applications for aging society by utilizing the case study of Japan. This paper also includes e-democracy, the emerging role of ICT for empowerment of people, and strategy and initiative for innovation in Aging society. Moreover, the paper discusses the role that social media can play role in the aging society. This paper analyzes the power of social media as well as e-government and mobile applications. As a case study, it introduces a social survey on the relationship between aging people and usability of ICT in Japan. Finally we will propose several recommendations on actions for digital inclusion.

Keywords
ICT Application; Aging Society; Silver ICT Innovation Japan; Social media; Silver Democracy
Authors
Toshio Obi, Naoko Iwasaki
Conference
ICEGOV2013
URL
ACM Digital Library
#41
;  Yu-Che Chen
ID
#41
Abstract

The goal of this conceptual research paper is to provide an institutional and system perspective for the study of smart urban governance. The proposed framework of smart urban governance systems is to complement the existing frameworks of smart cities by focusing on institutional design and system dynamics. This framework draws from the studies of institutions, complex adaptive systems, and e-government. A smart urban governance system has three interactive components: institutions, actors, and processes (actions and interactions). Smartness entails the utilization of information and communication technologies (ICTs). Other systems interacting with the urban governance system are modeled as information inputs for urban governance decision making. This paper concludes with opportunities for further research.

Keywords
Smart urban governance, systems, institutions, dynamics
Authors
Yu-Che Chen
Conference
ICEGOV2013
URL
ACM Digital Library
#42
;  Marco Peres Useche, Juan Carlos Noriega Silva, Carolina Vilafañe
ID
#42
Abstract

In this paper we analyze the case of Medellin, using the methodology of the Smart Cities Service Integration Project, led by Smart City Consortium [1,2]. Externado University of Colombia as member of this Consortium, carried out in 2013 Medellin's case study. Medellin was voted as the innovative city of year in 2012 by the conquest organized by Wall Street Journal Magazine, the Citi and the Urban Land Institute, due to its efforts and results in reduction of CO2 emissions, construction of cultural spaces and reduction of crime [3]. In 2014 we will study the case of Bogota in order to characterize smart cities in Colombia. In the first part of this paper we provide some basic data of the Medellin in order to contextualize readers about this city. Then, we provide background information to justify the implementation of smart city initiatives in Medellin. After that, we highlight differences and complementarities of these initiatives. Finally, we identify lessons learned during the implementation of Medellin's smart city initiatives, and how they could be avoided to resolve problems and to successfully implement similar initiatives in their own cities. These lessons are organized according to factors of the Smart City Initiatives Framework, defined by Chourabi et al [2].

Keywords
Smart cities, Government innovation; Urban Innovation
Authors
Marco Peres Useche, Juan Carlos Noriega Silva, Carolina Vilafañe
Conference
ICEGOV2013
URL
ACM Digital Library
#43
;  J. Ramon Gil-Garcia, Armando Aldama-Nalda
ID
#43
Abstract

Managing cities has become an issue of growing complexity around the world. Urban agendas now cover issues such as local economic development, urban planning, crime prevention, environmental sustainability, public transportation, and generation of financial resources for the city government, among others. One of the main questions that arise is what role information and communication technologies (ICTs) play in facing and managing these new and emerging issues. The concepts of "smart city" and "smart government" might be potential answers to this question, since they refer to the actions numerous cities have taken to face modern urban problems in order to make cities more efficient, innovative, and sustainable. In this paper we analyze multiple factors that play a relevant role in the implementation of what can be called a smart city initiative. Based on semi-structured interviews, this paper argues that smartness does not refer only to the automation of procedures, but to a much more complex strategy, which may include process redesign, political support negotiation, and the transformation of organizational structures and institutions, among other important factors.

Keywords
Smart Cities; Information Technologies; Competitive Policies; Organizational Factors; Electronic Government; Information Integration
Authors
J. Ramon Gil-Garcia, Armando Aldama-Nalda
Conference
ICEGOV2013
URL
ACM Digital Library
#45
;  Pierre Andrews, Flávio Soares Corrêa da Silva
ID
#45
Abstract

For a lay-citizen, it is difficult to keep up to date with all the bills that are being discussed and will be voted at each level of the law making bodies of the government (e.g. a parliament, the congress, the senate). Currently, some citizens are very politically active and are taking part in the legislative process, starting petitions and protests to stop or support particular bills. However, the majority of the population is lost and does not care much for the details of the legislative process. They get politically active when journalists and news outlets raise an issue, but this is intrinsically biased towards the media's agenda and not always close to the citizen's personal interests. We are researching ways to automatically summarize and simplify the legislative process in a personalized manner for each citizen. In the way that Netflix or Amazon can learn a customer's preferences for movies, books and other products, we have been researching methods to build a system that can learn political preferences and topic of interest and can use these to automatically notify citizens when such topics are being discussed in parliament or when a bill is being voted that the citizen would strongly support or oppose. In this paper we present the state of the open data that is currently made available by legislative bodies to bootstrap such a system and we then discuss a particular use case, Cidadão Automatico that we are developing for monitoring the Brazilian legislative bodies.

Keywords
Open Data; Open Government; Legislative Process; Parliament; Collaborative Filtering; Recommendation
Authors
Pierre Andrews, Flávio Soares Corrêa da Silva
Conference
ICEGOV2013
URL
ACM Digital Library
#46
;  Florian Henning
ID
#46
Abstract

The past decade has seen a steady rise of the phenomenon of ICT-enabled governance networks, also called Government Information Networks. Such networks essentially rely on electronic information sharing across organisations, and thus rest on interoperability (IOP). However, whilst previous research has argued that expected impacts from IOP standard are a central factor for organisations' motivation to adopt them, not much research has been done on the actual impacts from adopting IOP standards for organisations. This paper aims to provide a better understanding of the impacts from the adoption of IOP standards on partner organisations in Government Information Networks. To this end, it combines a literature study with data from stakeholder interviews from two cases in the Netherlands in order to i) identify the relevant main impact categories and dimensions; ii) assess their relative relevance to stakeholders; and iii) draw recommendations for IOP governance from this analysis. The study thus fills a relevant gap in existing research on IOP, and contributes a guiding framework with key dimensions that practitioners can use for assessing the impacts and feasibility of IOP standards adoption.

Keywords
Government Information Networks, Interoperability, Interoperability Governance, Standards Adoption, Impact Analysis
Authors
Florian Henning
Conference
ICEGOV2013
URL
ACM Digital Library
#47
;  Erwin A. Alampay
ID
#47
Abstract

Given the fluid nature of Philippine ICT structures for leading eGovernance, this paper discusses the current initiative of its government to harmonize e-government projects. The new initiative, called the Medium-term Information Technology Harmonization Initiative (MITHI), prioritizes system interoperability, development of critical registries and alignment with priority development strategies. While technical issues may be at the heart of this initiative, the paper discusses the emerging governance system behind MITHI that is crucial to guiding interoperability through. The paper then provides the example of the health sector as an illustrative case of how interoperability will be navigated in the near future.

Keywords
Interoperability; Harmonization; ICT Budgeting
Authors
Erwin A. Alampay
Conference
ICEGOV2013
URL
ACM Digital Library
#48
;  Florian Henning
ID
#48
Abstract

Increasingly, electronic governance involves multi-organisational ICT-enabled networks. A crucial requirement for such "Government Information Networks" is that the systems of their various partner organisations are interoperable. However, Government Information Networks often fail to achieve interoperability (IOP) due to lacking adoption and compliance with the necessary standards by the partner organisations in these networks. This paper therefore develops a theoretical framework on the determinants for the adoption of IOP standards by organisations in Government Information Networks. Based on a review of the relevant literature and interview data from two cases of Government Information Networks in the Netherlands, the paper identifies relevant determinants and conceptually groups them into six determinant constructs. For each of these constructs, relevant sub-constructs are specified. By identifying key adoption determinants, the framework provides a useful analytical lens for practitioners and researchers working on IOP in government.

Keywords
e-Governance, Government Information Networks, Interoperability, Interoperability Governance, Standards Adoption
Authors
Florian Henning
Conference
ICEGOV2013
URL
ACM Digital Library
#49
;  Lei Zheng
ID
#49
Abstract

With its speed and scale in communication and interaction among users, social media has shown great potential in emergency response. In October 2011, after a collision accident occurred in Shanghai Metro, various government agencies, companies, NGOs and individuals played a successful collaboration with microblogging in emergency response. This paper conducts a case study on the process and outcome of collaboration among government, business, NGOs, and citizens with microblogging in responding to the Shanghai Metro collision. Specifically, the study examines who are the major collaborators with social media in emergency response, what specific actions these collaborators took respectively, what role these collaborators played in different stages of emergency, how the collaboration emerged among these actors, an what boundaries the collaboration crossed? The case finds that social media can foster effective collaboration in emergency response. With social media, various parties played different roles in different stages of emergency and crossed multiple vertical and horizontal boundaries.

Keywords
Government; Social media; Collaboration; Emergency Response; China
Authors
Lei Zheng
Conference
ICEGOV2013
URL
ACM Digital Library
#50
;  Fang Wang, Weitao Yan, Peng Song
ID
#50
Abstract

The rise of government micro-blogs opens a new era for the interaction between the government and the public. As critical stakeholders, the public's opinions on the operation of government micro-blogs are important for their future improvement. In order to explore the public's expectations on government micro-blogs, contents of public micro-blogs on government micro-blogs were collected and analyzed by adopting a grounded theory approach. A conceptual model of the public's expectation on government micro-blogs was generated and its policy implications were discussed. According to the model, a government micro-blog should clearly define its target, strengthen its functions, normalize its business process, and improve its maintenance and management in order to increase its service quality. Furthermore, improving the quality of information openness, strengthening interactions with the public, and advancing the capability of solving practical problems were found to be the three specific developmental orientations of government micro-blogs in the future.

Keywords
Government micro-blog Grounded theory approach Public expectation Transparency; Interaction Conceptual model; E- government
Authors
Fang Wang, Weitao Yan, Peng Song
Conference
ICEGOV2013
URL
ACM Digital Library
#51
;  Hisao Sakazaki, Dan Yamamoto, Akihiro Sugimoto, Shinji Hirata
ID
#51
Abstract

The Japanese government will adopt the Social Security and Tax Number System. The system is beneficial, but it is necessary to consider how to prevent abuse of the system. To prevent any abuse of the system, we developed a secure device which manages IDs such as Social Security and Tax Number. This secure device safely manages IDs, and can increase efficiency of audit. In this paper, we evaluate the Japanese Social Security and Tax Number System by fault-tree analysis and summarise the proposed ID-management device.

Keywords
Social Security and Tax Number; Secure ID Management; Fault-tree Analysis
Authors
Hisao Sakazaki, Dan Yamamoto, Akihiro Sugimoto, Shinji Hirata
Conference
ICEGOV2013
URL
ACM Digital Library
#52
;  Seok-Jin Eom, Jun Houng Kim
ID
#52
Abstract

This study aims to find public smart phone app (public app) success factors through the comparative analysis of selected cases. More specifically, the purpose of this study is to find critical factors at the Plan, Do, and See stage, which produce the difference of the maturity level of the public apps. In order to fulfill this purpose, the authors conduct comparative case study on the building process of the four public apps provided by Seoul City Government. According to the research findings, project size, budget, and manager's attitude are critical for the difference of the maturity level of public apps at the Plan stage. Also, selection of capable private partners or contractors for building public apps and information quantity and quality used for providing information services via public apps are crucial for the success of public apps at the Do and See stage, respectively. In the future, the authors plan to revise analytical framework reflecting the idiosyncratic characteristics of mobile government as well as to elaborate data collection and analysis of the public apps making process of the selected cases.

Keywords
M-government, Application (app), Smart phone, Success factor, Public apps maturity level
Authors
Seok-Jin Eom, Jun Houng Kim
Conference
ICEGOV2013
URL
ACM Digital Library
#53
;  Lukasz Porwol, Adegboyega Ojo, John Breslin
ID
#53
Abstract

There have been limited efforts so far to mainstream social media-based citizen-led political deliberations and its integration with traditional government-led e-Participation. Thus, while notion of duality of e-Participation is plausible -- the mutual (re-)shaping of the deliberations on traditional e-Participation and social media; significant socio-technical and organizational capabilities must be developed by governments to harness this duality. In this paper, we elaborate on these capabilities relying on the theoretical framework developed in our earlier work. Focusing on the socio-technical aspects, we develop the requirements, design and specify the implementation technologies for realizing the Social Software Infrastructure (SSI) required for harnessing political deliberations on social media platforms. We show how the SSI can be integrated with a traditional e-Participation platform and conclude with the challenges in implementing and sustaining this technical infrastructure in government.

Keywords
e-Participation, Duality of e-Participation, Participatory Democracy, Online Political Deliberation, Social Media Mining
Authors
Lukasz Porwol, Adegboyega Ojo, John Breslin
Conference
ICEGOV2013
URL
ACM Digital Library
#54
;  Artur Afonso Sousa, Pedro Agante, Luís Borges Gouveia
ID
#54
Abstract

This paper presents a proposal of digital mediation for direct public participation during electoral periods. The proposal is based on a conceptual model and proof of concept - a Web application. It is intended to narrow the communication gap between citizens and candidates, make campaigns more open and encourage citizens to become involved and participate in electoral debates. This paper also includes results from five experiments in electoral campaigns held in Portugal between 2009 and 2011. Among the main results, it should be highlighted the role of the Media as a driving force for initiatives of public participation during electoral periods, the importance of advertisement and awareness to events involving public participation, and the influence of events of short duration and live coverage in the number of participants and in the stakeholders active participation. Although the strong potential of e-participation tools to reverse citizen distancing from electoral debates is recognized, it is nevertheless argued that the main focus should be on participation and the people and not so much on technology.

Keywords
Public Participation; e-Participation; Digital Mediation; Electoral Campaigns; iLeger, Conceptual Modelling
Authors
Artur Afonso Sousa, Pedro Agante, Luís Borges Gouveia
Conference
ICEGOV2013
URL
ACM Digital Library
#55
;  Qianli Yuan
ID
#55
Abstract

In recent years, extensive use of web 2.0 has promoted great changes in local governance in China; while so far little research has been conducted studying such phenomenon. The purpose of this paper focuses on the impact of Web 2.0 applications on local governance in Shanghai. Based on a case study of the use of local online discussion forum, the research identified online and offline interaction patterns between local authority and citizens. Online discussion forum has greatly enhanced collaboration between citizens and local authority in governance, and started to cultivate a citizen-oriented public service delivery culture in local Shanghai.

Keywords
Online Deliberation, Citizen Participation, Local Governance
Authors
Qianli Yuan
Conference
ICEGOV2013
URL
ACM Digital Library

Institutions

Patron
  • Ministry of Security and Public Administration, Republic of Korea

 

Co-organized by
  • National Information Society Agency
  • Center for Electronic Governance, United Nations University International Institute for Software Technology (UNU-IIST)

Comittees

Conference Committee
Jeanne HOLM, National Aeronautics and Space Administration (NASA), United States, Program Co-Chair
Tomasz JANOWSKI, Center for Electronic Governance, UNU-IIST, Macao SAR, China, Program Co-Chair
Elsa ESTEVEZ, Center for Electronic Governance, UNU-IIST, Macao SAR, China, Awards Chair
Zamira DZHUSUPOVA, Center for Electronic Governance, UNU-IIST, Macao SAR, China, Organization Co-Chair
YOON Jeongwon, National Information Society Agency, Republic of Korea, Organization Co-Chair
KIM Doh-Yoon, National Information Society Agency, Republic of Korea, Communication Co-Chair
Saleem ZOUGHBI, Center for Electronic Governance, UNU-IIST, Macao SAR, China, Communication Co-Chair

Advisory Committee
Venansius BARYAMUREEBA, Uganda Technology and Management University, Uganda
Samuel CHAN, Macao Science and Technology Development Fund, Macao SAR, China
Sharon DAWES, Center for Technology in Government, University at Albany, USA
Jaco DU TOIT, UNESCO Regional Office for Eastern Africa, Kenya
Seema HAFEEZ, United Nations Department of Economic and Social Affairs, USA
Tomasz JANOWSKI, Center for Electronic Governance, UNU-IIST, Macao SAR
Jang KWANG-SOO, National Information Society Agency, Republic of Korea
Maria Isabel MEJIA JARAMILLO, Ministry of Information Technology and Communication, Colombia
Beth NOVECK, New York Law School, USA
Madeleine SIÖSTEEN THIEL, Swedish Governmental Agency for Innovation Systems, Sweden

Program Committee
Haytham ABDULJAWAD, Qatar Petroleum, Qatar
Gbenga ADEBUSUYI, State Government of Osun, Nigeria
Ganesh Prasad ADHIKARI, Ministry of Home Affairs, Nepal
Bader Salim AL MANTHARI, Information Technology Authority, Oman
Rodrigo Sandoval ALMAZAN, Universidad Autónoma del Estado de México, Mexico
Kim Normann ANDERSEN, University of Aalborg, Denmark
Kim ANDREASSON, DAKA Advisory AB, Vietnam
Sylvia ARCHMANN, European Institute of Public Administration, Belgium
Jean-Pierre AUFFRET, George Mason University, USA
Johanna Ekua AWOTWI, Center for e-Governance, Ghana
Rehema BAGUMA, Uganda Technology and Management University, Uganda
Frank BANNISTER, Trinity College, Dublin, Ireland
Luis BARBOSA, University of Minho, Portugal
Roxana BARRANTES, Institute of Peruvian Studies, Peru
Mesfin BELACHEW, Ministry of Communication and Information Technology, Ethiopia
John BERTOT, University of Maryland, USA
Luis CAMARINHA-MATOS, UNINOVA, Portugal
Lemuria CARTER, North Carolina A & T State University, USA
Alejandra CECHICH, Universidad del Comahue, Argentina
Wojciech CELLARY, Poznan University of Economics, Poland (Track Co-Chair)
Akemi Takeoka CHATFIELD, University of Wollongong, Australia
Carlos CHESÑEVAR, Universidad Nacional del Sur, Argentina
Arul CHIB, Nanyang Technological University, Singapore
Venkatesh CHOPPELLA, IIIT Hyderabad, India
Jyoti CHOUDRIE, Hertfordshire University, UK
Eleni CHRISTODOULOU, Citard Services Ltd., Cyprus
Andrei CHUGUNOV, University of Information Technologies, Mechanics and Optics, Russia
Soon Ae CHUN, City University of New York, USA
Gaston CONCHA, Universidad Santo Tomas, Chile
Antonio CORDELLA, London School of Economics, UK (Track Co-Chair)
Flávio S. Corrêa DA SILVA, University of Sao Paulo, Brazil
Jim DAVIES, University of Oxford, UK
Sharon DAWES, Center for Technology in Government, University at Albany, USA
Rama Krushna DAS, National Informatics Centre, Berhampur, India
Zamira DZHUSUPOVA, Center for Electronic Governance, UNU-IIST, Macao SAR (Organization Co-Chair)
Elsa ESTEVEZ, Center for Electronic Governance, UNU-IIST, Macao SAR (Awards Chair, Doctoral Colloquium Co-Chair)
Susana FINQUELIEVICH, University of Buenos Aires, Argentina
Simon FONG, University of Macau, Macau SAR
Bernd FRIEDRICH, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), Germany
Jose Ramon GIL-GARCIA, Center for Technology in Government, University at Albany, USA
Olivier GLASSEY, Swiss Graduate School of Public Administration, Switzerland
Rüdiger GLOTT, UNU-MERIT and University of Maastricht, Netherlands
Åke GRONLUND, Orebro University, Sweden
Roger HARRIS, Roger Harris Associates, Hong Kong SAR
Natalie HELBIG, Center for Technology in Government, University at Albany, USA (Track Co-Chair)
Hjh Syamimi HJ MD ARIFF LIM, Universiti Brunei Darussalam, Brunei Darussalam
Bryan HO, University of Macau, Macao SAR
Jeanne HOLM, National Aeronautics and Space Administration – NASA, USA (Program Co-Chair)
Vigneswara ILAVARASAN, Indian Institute of Technology Delhi, India
Tomasz JANOWSKI, Center for Electronic Governance, UNU-IIST, Macao (Program Co-Chair)
Marijn JANSSEN, Delft University of Technology, Netherlands (Track Co-Chair)
Carlos E. JIMENEZ, IEEE CS e-Government, USA
Luiz Antonio JOIA, Brazilian School of Public and Business Administration at Getulio Vargas Foundation, Brazil
Atreyi KANKANHALLI, National University of Singapore, Singapore
Vikas KANUNGO, World Bank and Society for Promotion of e-Governance, India
Jay KESAN, University of Illinois, USA
Byoung Joon KIM, Kookmin University, Republic of Korea
Ralf KLISCHEWSKI, German University in Cairo, Egypt
Emmanuel LALLANA, IdeaCorp, Phillippines
Kincho LAW, Stanford University, USA
Jungwoo LEE, Yonsei University, Republic of Korea
Miriam LIPS, Victoria University of Wellington, New Zealand
Shuhua Monica LIU, Fudan University, China
Jude T. LUBEGA, Uganda Technology and Management University, Uganda
Luis LUNA-REYES, Universidad de las Americas-Puebla, Mexico
Devender MAHESHWARI, Delft University of Technology, Netherlands
Ricardo MATHEUS, Delft University of Technology, Netherlands
Sehl MELLOULI, University of Laval, Canada (Track Co-Chair)
Samia MELHEM, World Bank, USA
Morten MEYERHOFF NIELSEN, Danish Agency for Digitisation, Ministry of Finance, Denmark
Jeremy MILLARD, Danish Technological Institute, Denmark (Track Chair)
Yuri MISNIKOV, University of Leeds, UK
Harekrishna MISRA, Institute of Rural Management Anand, India
Gianluca MISURACA, European Commission, JRC – Institute for Prospective Technological Studies, Spain
Wanjiku NG’ANG’A, University of Nairobi, Kenya
Toshio OBI, Waseda University, Japan (Thematic Session Chair)
Adegboyega OJO, Digital Enterprise Research Institute – DERI, Ireland (Track Co-Chair)
Theresa PARDO, Center for Technology in Government, University at Albany, USA (Track Co-Chair)
Saeed PARTO, Afghanistan Public Policy Research Organization, Afghanistan
Manas Ranjan PATRA, Berhampur University, India
Marco PERES USECHE, Universidad Externado de Colombia, Colombia
Matt POELMANS, CitizenVision, eParticipation Institute, Netherlands
Marco PRANDINI, Università di Bologna, Italy
Gabriel PURON-CID, Centro de Investigacion y Docencia Economicas, Mexico (Track Co-Chair)
Chris REDDICK, University of Texas at San Antonio, USA
Scott ROBERTSON, University of Hawaii, USA
Abebe RORISSA, Department of Information Studies, University at Albany, USA
Antonio SAVOIA, Institute for Development Policy and Management, University of Manchester, UK
Tino SCHUPPAN, IfG.CC Institute for eGovernment, Germany
Charles SCHWEIK, University of Massachusetts at Amherst, USA
Henk SOL, University of Groningen, Netherlands (Doctoral Colloquium Co-Chair)
Maddalena SORRENTINO, University of Milan, Italy
Evgeny STYRIN, National Research University Higher School of Economics, Russia
Efthimios TAMBOURIS, University of Macedonia, Greece
Konstantinos TARABANIS, University of Macedonia, Greece
Giri Kumar TAYI, Information Systems, University at Albany, USA
Maurice TCHUENTE, University Yaounde I, Cameroon
Louise THOMASEN, coThomasen, Denmark
TUNG-MOU Yang, National Taiwan University, Taiwan
Neeta VERMA, National Informatics Centre, India
Timothy Mwololo WAEMA, University of Nairobi, Kenya
Fang WANG, Business School of Nankai University, China
Vishanth WEERAKKODY, Brunel University, UK
Maria WIMMER, University of Koblenz, Germany
Peter WINSTANLEY, Scottish Government, United Kingdom
Georges YOUNES, UNESCWA, Lebanon
Cristina ZERPA, Project Management Institute, Uruguay
Jing ZHANG, Clark University, USA
Lei ZHENG, Fudan University, China (Doctoral Colloquium Chair)
Saleem ZOUGHBI, Center for Electronic Governance, UNU-IIST, Macao SAR (Communication Co-Chair)

Additional Reviewers
Fatemeh AHMADI, Digital Enterprise Research Institute – DERI, Ireland
Radomir BOLGOV, University of Information Technologies, Mechanics and Optics, Russia
Sara FERNANDES, Center for Electronic Governance, UNU-IIST, Macao SAR
Ankur GOEL, IIIT Hyderabad, India
Florian HENNING, Center for Electronic Governance, UNU-IIST, Macao SAR
Evangelos KALAMPOKIS, University of Macedonia, Greece
Yi-Jung WU, National Taiwan University, Taiwan


Institutions