Statistics

Proceedings

Tomasz Janowski and Jim Davies (Eds.). 2010. Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance (ICEGOV2010). ACM Press, New York, USA. (ISBN: 978-1-4503-0058-2)

Accepted Papers

#1

Global Perspectives on e-Governance: From Government-Driven to Citizen-Centric Public Service Delivery;  Haiyan Qian

ID

#1

Abstract

E-government is more than a simple digitalization of government through the use of information communication technologies (ICTs). It is a whole-of-government transformation towards efficient, effective and citizen-centric service delivery. E-governance is moving one step further to establish the integral framework for transparent, accountable and trust-based decision-making processes for such service delivery. Although intrinsically related to each other, practice shows that successful e-government and e-governance are not synonymous, but complementary. Based on the first-hand data and findings of the United Nations E-government Survey of 2010, this paper demonstrates that three strategy clusters can bridge e-government and e-governance: Static Supply-based (SS); Dynamic Demand-driven (DD); and Interactive Integration (II) Strategies. It also maintains that although high-income countries fare better in building robust e-government systems, less well-off countries can make considerable strides in moving towards successful e-governance. Finally, the paper argues that strong and healthy e-government can hardly be sustained unless e-governance is strengthened.

Keywords

e-Government; e-Governance; development strategy

Authors

Haiyan Qian

Conference

ICEGOV2010

Institutions

Patron

• National Development and Reform Commission, People’s Republic of China
• Ministry of Industry and Information Technology, People’s Republic of China

Co-organized by

• Center for Electronic Governance, United Nations University International Institute for Software Technology
• Electronic Government Research Center, National School of Administration
• Department of Public Administration, Fudan University
• Center for Technology in Government, University at Albany, State University of New York
• Computing Laboratory, University of Oxford
• Informatization Institute, State Information Center